How can I do for report a billing problem from my apple ID?

I had a report for my billing and i found a buy to my credit card with my apple id but i don't found what is for. What can i do?

Apple Mail-OTHER, OS X Yosemite (10.10.2)

Posted on Jun 8, 2015 10:00 PM

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Posted on Oct 24, 2017 11:15 AM

What you do will depend upon where the charges are coming from. Are they on your iTunes account's purchase history ? If they are , and if neither you nor anybody who has access to the account did them, contact iTunes Support as per my reply immediately above your post ; if they are not on your iTunes account (nor any account you've linked to the card), and if they aren't temporary store holding charges, contact the card issuer.

47 replies

Oct 16, 2017 5:59 AM in response to Juano63

If you've looked at your iTunes (and other account you've linked to the card) account's purchase history (see my first reply on this thread if you don't know how to look at your purchase history) and don't recognise some of the purchases, change the account's password if you haven't already done so, and contact iTunes Support : http://reportaproblem.apple.com or https://www.apple.com/emea/support/itunes/contact.html

Jun 8, 2015 10:56 PM in response to ovillamil

It's showing on your credit card statement, or have you received an email (which might be a phishing attempt) ?


To view your account's purchase history :See your purchase history in the iTunes Store - Apple Support


If it shows there, and you didn't buy it and nobody else has access to your account or devices/computers, then contact iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption . And change your account's password


If it shows on your credit card but not on your account then contact your card issuer.

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How can I do for report a billing problem from my apple ID?

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