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Image Capture: "Please unlock iPhone"

I'm trying to use Image Capture (iMac / OSX 10.9.5) to get some photos from my iPhone 5 (iOS 8.3). The phone is unlocked (in the sense of the screen being unlocked) and Image Capture displays a message "Please unlock <my phone>" and refuses to interact with the device any further. I tried the following things to no avail:

Rebooted both the phone and the computer
Entered the passcode in the phone again
Deleted all files in ~/Library/Preferences related to Image Capture

Any ideas how to work around this bug?

Posted on Jun 9, 2015 2:43 AM

Best reply

Jürgen-Lorenz Simon Author

Level 1

40 points

Posted on Jun 9, 2015 2:45 AM

Edit: I just fixed this by connecting with iPhoto instead of ImageCapture. I got a pop-up on the phone, asking to trust this computer. After that it worked with Image Capture again. This is hilarious, as I have been using these two devices together for years now. Maybe it'll save someone else some unnecessary anger.

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31 replies

Dec 22, 2017 12:47 AM in response to HighFiveMCM

This fix worked for me .... Thank you!

Image Capture: "Please unlock iPhone"