Image Capture: "Please unlock iPhone"

I'm trying to use Image Capture (iMac / OSX 10.9.5) to get some photos from my iPhone 5 (iOS 8.3). The phone is unlocked (in the sense of the screen being unlocked) and Image Capture displays a message "Please unlock <my phone>" and refuses to interact with the device any further. I tried the following things to no avail:

  • Rebooted both the phone and the computer
  • Entered the passcode in the phone again
  • Deleted all files in ~/Library/Preferences related to Image Capture

Any ideas how to work around this bug?

Posted on Jun 9, 2015 2:43 AM

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Image Capture: "Please unlock iPhone"

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