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Question: Is support.me a scam or real virus support for apple products?

Whilst doing some google searching my browser suddenly started talking to me and warning me I had contracted a virus. I thought this strange as I hadn't opened any attachments or visited anything dodgy. The pop up window gave me a number to call for assistance in fixing my computer. I called but was very unconvinced by the 'support' person on the other end. She instructed me to force quite, upon which I say a safari programme not responding. I shut everything down and restarted my computer as per her instructions. She then told me to go to support.me and download something to fix my computer. At this point i got very suspicious and did a phishing google search on support me. A few warning posts on forums came up. So I told the woman I didn't trust her or the situation enough to continue so put the phone down rather than go to support.me. I feel vindicated but am still worried by whatever caused the pop up window in the first place. should i be? do i need real apple support to fix this? or did i catch the scam in time and I'm safe to carry on?

MacBook Pro (Retina, 13-inch, Mid 2014), iOS 8.3

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Support.me is part of LogMeIn Rescue which is legitimate. However, LogMeIn is software to allow remote access to your computer, and the people who were trying to utilize support.me were scammers and you should not allow them access.


Jesstar24 wrote:


or did i catch the scam in time and I'm safe to carry on?

Yes. Since you didn't allow them remote access, and it doesn't sound like you gave them any information like credit card numbers, phone numbers, Apple ID, etc. you are fine.


I feel vindicated but am still worried by whatever caused the pop up window in the first place. should i be?

See A Browser Pop-up has Taken Over Safari to learn more about this scam.


(Note that I am affiliated with that site, and some pages contain ads).

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Jun 11, 2015 7:25 AM in response to Jesstar24 In response to Jesstar24

Support.me is part of LogMeIn Rescue which is legitimate. However, LogMeIn is software to allow remote access to your computer, and the people who were trying to utilize support.me were scammers and you should not allow them access.


Jesstar24 wrote:


or did i catch the scam in time and I'm safe to carry on?

Yes. Since you didn't allow them remote access, and it doesn't sound like you gave them any information like credit card numbers, phone numbers, Apple ID, etc. you are fine.


I feel vindicated but am still worried by whatever caused the pop up window in the first place. should i be?

See A Browser Pop-up has Taken Over Safari to learn more about this scam.


(Note that I am affiliated with that site, and some pages contain ads).

Jun 11, 2015 7:25 AM

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Jun 22, 2015 11:30 AM in response to Jesstar24 In response to Jesstar24

Yes I concur

It just happened to me


there was a pop up and a phone number to call


1(855) 482-2632


after on the phone and having downloaded 2 programs (LMI Rescue which turned to Support-LogMeInRescue and join.me)

I was suspicious since apple has never had me download a program to do any trouble shooting.

luckily for me the file wouldn't open, he asked me to go to preferences and allow downloads from anywhere. this made me weary.

So I asked who he was with and he told me LMI RESCUE mac technical support.

I asked him then to hold for a second and opened Chrome to do a quick search. The guy hung up within 15 seconds.


SCAM


hope this extra info helps


Apple cops should investigate and get these scammers

Jun 22, 2015 11:30 AM

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Nov 28, 2015 9:39 PM in response to stevejobsfan0123 In response to stevejobsfan0123

I can't find this link and I'm afraid I did allow access to my computer. They did 'fix' the virus, I think. all the ads have stopped popping up. Originally, I got a message 'from' Safari saying to call this number for tech support. It went to LogMe in and then to support.me as they suggested. They have continued to answer my phone calls when I called back.. I've changed all my passwords, etc. and alerted my card. Could you send the link again please?

Nov 28, 2015 9:39 PM

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Jan 12, 2016 2:22 PM in response to Jesstar24 In response to Jesstar24

The same happened to me.

I really don't know a lot of computers so I followed her instructions.

I downloaded the app and allowed her access.

She showed me how slow my MacBook is working and told me that I have a virus on it.

She convinced me that she could fix it within 4-6h.

She asked me for my e-mail address so she can sent me the bill for that service.

It would have cost 250$ and monthly 19,00$ for the following support.

I told them that I don't have that much money.

So tried to convince me but finally she quite out of my computer and now everything is working fine.

I deleted the app I downloaded.

But should I be still concerned? Should I bring my laptop to an expert to fix it?

Can I make transactions on my computer or will they know my credit card number then?

Jan 12, 2016 2:22 PM

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Jun 7, 2016 11:12 AM in response to stevejobsfan0123 In response to stevejobsfan0123

This just happened to a friend of mine - he allowed remote access and gave his bank name and a check number ugh. I told him to call his bank first then apple support. What else can he do? Any idea what he should expect as far as pain in the a** identity theft stuff?

Jun 7, 2016 11:12 AM

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Aug 23, 2016 1:21 PM in response to Ingmar93 In response to Ingmar93

YOU SHOULD BE VERY CONCERNED AND DEFINATELY BRING YOUR LAPTOP TO A REPUTABLE SOURCE TO FIX IT..


DO NOT DO TRANSACTIONS ON YOUR COMPUTER they will know everything you do..


No reputable company will EVER call you to fix your computer, it just does not work that way..

Aug 23, 2016 1:21 PM

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Sep 4, 2016 6:42 AM in response to raininseattle In response to raininseattle

If you allowed someone access to your computer, you should erase and reformat your hard drive, then restore your computer from a backup made prior to when you allowed them access. Change your passwords and other critical information also. You don't know what software might have been installed. If applicable, contact your bank to stop payment and cancel your credit card.

Sep 4, 2016 6:42 AM

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Question: Is support.me a scam or real virus support for apple products?