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Level 1

9 points

Is support.me a scam or real virus support for apple products?

Whilst doing some google searching my browser suddenly started talking to me and warning me I had contracted a virus. I thought this strange as I hadn't opened any attachments or visited anything dodgy. The pop up window gave me a number to call for assistance in fixing my computer. I called but was very unconvinced by the 'support' person on the other end. She instructed me to force quite, upon which I say a safari programme not responding. I shut everything down and restarted my computer as per her instructions. She then told me to go to support.me and download something to fix my computer. At this point i got very suspicious and did a phishing google search on support me. A few warning posts on forums came up. So I told the woman I didn't trust her or the situation enough to continue so put the phone down rather than go to support.me. I feel vindicated but am still worried by whatever caused the pop up window in the first place. should i be? do i need real apple support to fix this? or did i catch the scam in time and I'm safe to carry on?

MacBook Pro (Retina, 13-inch, Mid 2014), iOS 8.3

Posted on Jun 11, 2015 7:15 AM

21 replies

Aug 23, 2016 1:21 PM in response to Ingmar93

YOU SHOULD BE VERY CONCERNED AND DEFINATELY BRING YOUR LAPTOP TO A REPUTABLE SOURCE TO FIX IT..

DO NOT DO TRANSACTIONS ON YOUR COMPUTER they will know everything you do..

No reputable company will EVER call you to fix your computer, it just does not work that way..

Sep 3, 2016 10:59 AM in response to stevejobsfan0123

OK, I did not have my spy radar on yesterday Friday Sept. 2 2016. Was taken to the bank. What can I do now?

Eric Root

Level 10

684,039 points

Sep 4, 2016 6:42 AM in response to raininseattle

If you allowed someone access to your computer, you should erase and reformat your hard drive, then restore your computer from a backup made prior to when you allowed them access. Change your passwords and other critical information also. You don't know what software might have been installed. If applicable, contact your bank to stop payment and cancel your credit card.

Nov 1, 2016 11:23 AM in response to Jesstar24

They, who ever they are, tried to scam me today. I knew pretty much straight away it was a scam but I wanted to understand more about their techniques. They said I had a problem with my device drivers and they were an authorised support desk and said that they could show me the problem (obviously via remote access).

To sound more credible (and that they knew me and my machine) they asked me to tell them about my keyboard and browser to cleverly ascertain if I was using Windows or Mac - they asked me to identify the keys in the bottom left corner - in particular the one on the right of the "alt" key - the apple "cmd" key.

I suspect that if I had given them remote access I would be very unhappy at this point.

redvette

Level 1

4 points

Nov 23, 2016 12:59 PM in response to Jesstar24

I think I was just scammed as well....and stupidly I let the guy have access to my computer..!!! Having telling him I could NOT afford the $500 he wanted I got rid of him but now I'm concerned that he now has access to my login information at different sights, particularly my bank....what should I do???

Eric Root

Level 10

684,039 points

Nov 24, 2016 7:22 AM in response to redvette

If you allowed someone access to your computer, ou should erase and reformat your hard drive, then restore your computer from a backup made prior to when you allowed them access. Change your passwords and other critical information also. You don't know what software might have been installed. If applicable, contact your bank to stop payment and cancel your credit card.

Is support.me a scam or real virus support for apple products?