I want to upgrade my Netflix subscription
iPhone 5s, iOS 7.0.4
Log onto Netflix on a computer and it should allow you to regrade the subscription - option of 2 or 4 users in UK at lest, so I assume similar elsewhere.
You can't do it on the AppleTv itself (at least not if you signed up for Netflix via a website).
Did you sign up for Netflix on AppleTV or via the website - I did so via the website, so possible you might need to contact Netflix if you signed up on AppleTV itself and can;t find a way to change it - was there an option when you signed up if this is the case?
OK So here it is. Since you have to sign up on the Apple TV for netflix to be billed through itunes you cannot just upgrade. You have to cancel your subscription. THEN wait till it runs out for the current month. THEN renew and it will let you upgrade. My sub does not end for another 10 days so I will come back then and let you know how it turns out...
Dranon wrote:
OK So here it is. Since you have to sign up on the Apple TV for netflix to be billed through itunes you cannot just upgrade. You have to cancel your subscription. THEN wait till it runs out for the current month. THEN renew and it will let you upgrade. My sub does not end for another 10 days so I will come back then and let you know how it turns out...
Yes please let us know if it works - it will be interesting to see if you can sign up again on AppleTV with different user limits and that it doesn't simply re-enable the 2 user plan. Did you need to contact iTunes support or Netflix to find out?
Contacted both itunes and Netflix. itunes said I had to talk to Netflix so I had them both open in separate chat sessions! They both concluded that this was the only way to do it!
Hi Paul,
Thank you for trusting iTunes Customer Support. I am Rose, your very committed Advisor.
I understand that you would to change your Netflix plan to a plan that will allow you and your kids to watch at the same time. I love watching movies too, as it serves as our family bonding or quality time. I’m going to do everything I can to help you. And if I can’t, I’ll get you to the person who can.
You will need to contact the app developer for this, to ask if they have a plan that will accommodate your need. The developer is the appropriate resource for information about different plan types for customers. You can reach them at:
Netflix, Inc.
http://www.netflix.com/contactus
If they have, and if you can manage it using iTunes, please refer to the steps below on how to manage auto-renewing subscriptions:
On your iPhone, iPad, or iPod,
1. From the Home screen, tap App Store.
2. Tap Featured from the menu at the bottom.
3. Scroll to the bottom of the page and tap your Apple ID. If you don't see your Apple ID, tap Sign In and enter your information. Then tap your Apple ID.
4. Tap View Apple ID.
5. If prompted, enter your password and tap OK.
6. On the Account Settings screen, scroll down and tap Manage App Subscriptions.
7. Tap the subscription you want to manage, then choose a subscription category.
8. Use the options to manage your subscription. You can choose a different subscription period, or turn off Auto-Renewal.
For managing subscriptions on a computer, you may see this article:
Manage your auto-renewing subscriptions
http://support.apple.com/en-us/HT202039
Hope this helps.
Thank you for being the best part of iTunes family. Have a good day!
Sincerely,
Rose
iTunes Store/Mac App Store Customer Support
______________________________________________________
On Jun 14, 2015, at 03:50 <doc4feet@hotmail.com> wrote:
Product iTunes Player
Support Category iTunes Store
Support Topic Change netflix plan
Additional Details
Apple ID (optional)
Choose the iTunes Store or App Store for your country: United States
Item title: Neflix
Additional Comments
I would like to change my Netflix plan so more than 2 people can watch at the same time. I have 5 kids!
Of course, if you want to allow more users now and don't mind paying for the overlap of what remains for the month, you can create another account now directly through Netflix with another email address. It should be possible to change back to the other email address once the iTunes subscription runs out, but I've never done that so I can't say for sure.
Is there no way to change Netflix subscription so more than 2 users can access at the same time?
