Apple Event: May 7th at 7 am PT
Years ago I bought Apple Remote Desktop and have the license #. How do I either download the ARD installer or download it from App Store and not pay an additional license fee?
OS X Yosemite (10.10.3)
As long as your original purchase was 3.X you are eligible for a free update to 3.8.
Make sure your original ARD is installed on your computer. App Store should see it and serve you with the update.
This assumes I have the installer. What to do if the install disk is lost?
If the install disk is lost, you're probably out of luck. You need a currently installed version. Also, it must be updated to 3.7.2.
My opinion about 3.8 is however negative. For me it is not an improvement at all. So I went back to 3.7.2
If you have a serial number, you can download Remote Desktop 3.7.2 from here:
Apple Remote Desktop 3.7.2 Admin
Once the retail DVD version is installed, you can go to the App Store and have your copy converted to 3.8.
You must be running OS X, v10.10.2 or later.
Download ARD from AppStore with old license#
