Brand new iphone 5c storage showing full.

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Brand new iphone 5c storage showing full.

I just received a new iphone 5c a couple days ago. Starting last night, I keep getting a pop up message that says storage is full. It prevents me from taking a video or picture or downloading an app. Under Settings it shows 0 bytes available. When I look at the details, everything listed only adds up to a few MBs. The phone is an 8GB phone. I have only downloaded two apps and have no music or picture or videos on the phone as it is new. I did download iOS 8.3 the other day and wander if this is the source of the problem. Thanks.

iPhone 5c, iOS 8.3

Posted on Jun 16, 2015 8:23 AM

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Answer 1

Jun 16, 2015 8:25 AM in response to mmueller10

An 8 GB phone has about 4 GB for user data. Connect the phone to iTunes to see how the memory is allocated.

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Answer 2

mmueller10 Author

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Jun 16, 2015 8:38 AM in response to Lawrence Finch

Lawrence, thank you for the reply. I will try that later tonight. The reason I think it is an error is that if I delete the only two apps I downloaded, it doesn't free up any space. So at the moment right now, I don't have anything I my phone beyond what it arrived with.

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Answer 3

OldGnome

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Jun 16, 2015 8:51 AM in response to mmueller10

Did you have an iPhone before this one?

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Answer 4

mmueller10 Author

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Jun 16, 2015 9:01 AM in response to OldGnome

Nope, first iphone and first smart phone. I have had an ipad though for a few years.

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Answer 5

OldGnome

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Jun 16, 2015 9:19 AM in response to mmueller10

If you stored any of your iPad data in iCloud, that data might have been downloaded to your phone. Did you log into iCloud on your phone?

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Answer 6

mmueller10 Author

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Jun 16, 2015 10:45 AM in response to OldGnome

I do have data stored on iCloud but haven't downloaded it to the iphone. Over lunch I connected my phone to the computer and opened itunes. Immediately after I did this the storage issue went away and it now shows I have 4.7 GB free. I didn't do anything to the phone within itunes, just plugged in the USB and opened itunes and it reset. Interesting. Thank you both for all your help.

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Answer 7

OldGnome

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Jun 16, 2015 10:56 AM in response to mmueller10

I'm glad you got things sorted out.

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