iphone 5s in airplane mode and disabled

My iphone 5s is in airplane mode and disabled because i have locked myself out of my phone. it froze and i reset it and it prompted me to enter a password and i am not sure what my passcode is. All of this happened while i was on the airplane, hence the reason my phone is in airplane mode. I keep trying to erase and restore my phone through itunes, but i keep getting a message about checking my internet connection . I am not quite sure how to unlock my phone.

iPhone 5s, iOS 8.3

Posted on Jun 16, 2015 6:44 PM

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1 reply

Jun 18, 2015 2:17 PM in response to brittneygary

Howdy brittneygary,


Thanks for using the Apple Support Communities.


Since you have forgotten the passcode on your iPhone, and there is no active data connection for it, you will need to put the device into recovery mode and erase the phone as shown in the instructions below.


Forgot passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support


Take care,

Alex H.

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iphone 5s in airplane mode and disabled

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