Can Apple reset iPhone's locked to a users Apple ID?

Your cousin needs to use these 2 links:

If you forgot your Apple ID - Apple Support

If you forgot your Apple ID password - Apple Support

Then he needs to do the steps here:

before sell/give away iDevice: https://support.apple.com/en-us/HT201351

And the answer is the same for you as for marinorijeka.

Read the thread to see what must be done.

Only the person who initiated the Activation Lock can

remove it. There is no workaround for the security

features of Activation Lock.

I bought iphone from my couzin with the box also .when i reset it the product asked for apple id and password.when i asked from couzin the id and password but he said that he had forgot and like this device is still in that condition and i have kept safely in its box at home.so please can u help.i have it box also.i am from pakistan.

I forgot my iPhone email and password I got the iPhone 6S a month and it came out, I cracked it and dropped it in water and fixed it and dropped it and cracked it after that I switched to Android cause I got mad. can apple unlock it from activation lock? I forgot my apple Id what do I do??

Contact the seller and either get them to remove the lock or to refund your money. Only the person who put the Lock on or someone who knows that person's Apple ID and password can remove the lock.

Best of luck,

GB

gail from maine wrote:

Thank you for filling me in. I was mainly trying to get it to "unbold" on my Discussions list so I wouldn't keep opening it thinking there was a new post 🙄....

GB

That's especially awful if the hosts have removed the entire thread from public view. There's no way to unbold it at all.

Not if you have opened the device and messed with it. Based on your description, does it even turn on? You can figure out your own Apple ID and passcode by going here: FORGOT APPLE ID

GB

There're two possible solutions to your problem.

The first is to contact your former employees and ask them to remove the devices from their accounts using these steps:

Find My iPhone Activation Lock: Removing a device from a previous owner’s account - Apple Support

The second way out is to grab all possible documents that prove the devices belong to a company and go to the local Apple Store. In this way, I believe Apple technicians will help you. I'm not sure, though.

Hope this helps!

We've had to contact Apple to get them to do this for several phones. We had to send them proof of purchase, and they took a long time to unlock them. Weeks, I think.

Apple should definitely assist you even if it takes time, also if the devices unlocked (doubtful though worth a try) go into settings, general, reset, erase all content and settings.

BooMonster wrote:

Apple should definitely assist you even if it takes time, also if the devices unlocked (doubtful though worth a try) go into settings, general, reset, erase all content and settings.

I should point out that in our case, we at least had the passcodes. Our problem was that Find My iPhone was turned on. Resetting doesn't help if that's the case, you still need their AppleID password to set it up after wiping.

When people leave, you have to remember to get users to sign the phone out of iCloud, which will require their password if Find My iPhone is turned on. Make sure anyone involved in dealing with departing employees knows to ask this. Just getting the phone back isn't enough.

My phone is locked and I need to be unlock if all can't get it unlock send me a new phone iphone6pluse okay

lamonte12 wrote:

My phone is locked and I need to be unlock if all can't get it unlock send me a new phone iphone6pluse okay

No, no one here is going to send you a new phone.

What do you mean by locked? Passcode locked and you've forgotten the passcode? Start here:

Forgot passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

Or do you mean locked to a carrier? If so, contact the carrier to which it is locked and ask if you qualify to have it unlocked.

Or, do you mean activation locked? If so you either need the passcode to the Apple ID to which it is locked or, you need to be able to present proof to Apple that you are the original owner.

With the phone and receipt in hand a trip to the Apple store and they will unlock on the spot.

ALso so if your using a MDM for your company you can set the device up as supervised and the MDM will store a code to turn FMI off in the future withoit having to know the Apple ID or password to the device. You can read more below

https://www.apple.com/business/docs/iOS_Security_Guide.pdf

imodztech wrote:

ALso so if your using a MDM for your company you can set the device up as supervised and the MDM will store a code to turn FMI off in the future withoit having to know the Apple ID or password to the device. You can read more below

https://www.apple.com/business/docs/iOS_Security_Guide.pdf

Can you explain this more, please? From that guide:

"With iOS 7.1 or later, a compatible MDM solution can enable Activation Lock on

supervised devices when a user turns on Find My iPhone. MDM administrators can

manage Find My iPhone Activation Lock by supervising devices with Apple Configurator

or the Device Enrollment Program. The MDM solution can then store a bypass code

when Activation Lock is enabled, and later use this code to clear Activation Lock

automatically when the device needs to be erased and assigned to a new user. See

your MDM solution documentation for details."

So if I want to have my devices in this supervised mode, I have to do something with Apple Configurator or DEP? As far as I can tell, we can't use DEP because our reseller (Optus) appears not to participate in it. We can't use Apple Configurator because we don't have a Mac. Is this something that can't be done with the MDM alone?