Can Apple reset iPhone's locked to a users Apple ID?

Yes, it’s possible for Apple to bypass Activation Lock. All you need is proof of purchase. Without that, sorry.

Contact the seller and either get them to remove the lock or to refund your money. Only the person who put the Lock on or someone who knows that person's Apple ID and password can remove the lock.

Best of luck,

GB

I bought iphone from my couzin with the box also .when i reset it the product asked for apple id and password.when i asked from couzin the id and password but he said that he had forgot and like this device is still in that condition and i have kept safely in its box at home.so please can u help.i have it box also.i am from pakistan.

I forgot my iPhone email and password I got the iPhone 6S a month and it came out, I cracked it and dropped it in water and fixed it and dropped it and cracked it after that I switched to Android cause I got mad. can apple unlock it from activation lock? I forgot my apple Id what do I do??

gail from maine wrote:

Thank you for filling me in. I was mainly trying to get it to "unbold" on my Discussions list so I wouldn't keep opening it thinking there was a new post 🙄....

GB

That's especially awful if the hosts have removed the entire thread from public view. There's no way to unbold it at all.

Hi I bought iPhone 7 on eBay I turned it on it says activation lock I don’t know what to do

.

It was just a nasty and gratuitous post by a first time poster. You didn't miss much.

Thank you for filling me in. I was mainly trying to get it to "unbold" on my Discussions list so I wouldn't keep opening it thinking there was a new post 🙄....

GB

And the answer is the same for you as for marinorijeka.

Read the thread to see what must be done.

Only the person who initiated the Activation Lock can

remove it. There is no workaround for the security

features of Activation Lock.

Your cousin needs to use these 2 links:

If you forgot your Apple ID - Apple Support

If you forgot your Apple ID password - Apple Support

Then he needs to do the steps here:

before sell/give away iDevice: https://support.apple.com/en-us/HT201351

There're two possible solutions to your problem.

The first is to contact your former employees and ask them to remove the devices from their accounts using these steps:

Find My iPhone Activation Lock: Removing a device from a previous owner’s account - Apple Support

The second way out is to grab all possible documents that prove the devices belong to a company and go to the local Apple Store. In this way, I believe Apple technicians will help you. I'm not sure, though.

Hope this helps!

We've had to contact Apple to get them to do this for several phones. We had to send them proof of purchase, and they took a long time to unlock them. Weeks, I think.

Apple should definitely assist you even if it takes time, also if the devices unlocked (doubtful though worth a try) go into settings, general, reset, erase all content and settings.

BooMonster wrote:

Apple should definitely assist you even if it takes time, also if the devices unlocked (doubtful though worth a try) go into settings, general, reset, erase all content and settings.

I should point out that in our case, we at least had the passcodes. Our problem was that Find My iPhone was turned on. Resetting doesn't help if that's the case, you still need their AppleID password to set it up after wiping.

When people leave, you have to remember to get users to sign the phone out of iCloud, which will require their password if Find My iPhone is turned on. Make sure anyone involved in dealing with departing employees knows to ask this. Just getting the phone back isn't enough.