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dcnoonkester Author

Level 1

22 points

Apple Watch won't re-pair with iPhone 6

We went on vacation for a week and did not take the Apple Watch. When we returned home, the Watch was no longer paired with the iPhone 6 Plus.

-rebooted both the watch, the phone and even the wifi in the house several times.

-removed the otter box from the phone.

-checked Bluetooth on the phone. Checked Bluetooth on the watch (the watch is stuck in SEARCHING).

-the watch keeps asking for the passcode. An error message pops up occasionally, stating iCloud password needs to be entered on phone. Did multiple times - phone shows connected with iCloud. Last time, phone stated there was an error at the Apple server - password could not be verified. Apple ID and iCloud are connected on phone.

-synced the phone with iTunes. 3 GB of free space on phone.

-no "i" icon on watch to do it manually. Watch not listed as available to connect on phone.

-attempted in several rooms - no other Bluetooth items near the devices.

-phone does not see watch at all in pair mode.

-tried with charger on and charger off the watch.

-both seem to be operating correctly...they just won't pair.

-no new updates to the phone since the two were paired

iPhone 6 Plus, iOS 8.3, Apple Watch (not Sport or Edition)

Posted on Jun 23, 2015 11:38 AM

Top-ranking reply

LarryHN

Level 10

106,124 points

Posted on Jun 23, 2015 7:54 PM

Call Apple support

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24 replies

Flogho2

Level 1

6 points

Nov 27, 2015 8:30 AM in response to dcnoonkester

I am getting annoying email message " This message has not been downloaded from server". Contacted Apple by chat and was advised to reset my iPhone. This did not correct the email problem and caused the communication problem with Apple Watch. I followed instructions by Dieds and my Apple Watch is back to normal. FYI-the email message problem is stilled unresolved by Apple and will be handled as part of next iOS update.

Dec 1, 2015 11:24 AM in response to dcnoonkester

This happened to me yesterday. The red iPhone symbol appeared at the top of the watch and would not reconnect to the iPhone.

1) Unpaired/deleted the Apple Watch from my iPhone's Bluetooth setting.

2) Reset the Apple Watch under settings (on the watch)

3) Going through setting up the watch again, after selecting Language, I was prompted to select as "new" or "restore from backup".

4) I restored from backup and after several minutes the Problem was solved.

Unfortunate and hopefully this does not continue to happen. Future bug fix pending I assume.

Jonathan UK

Level 10

163,901 points

Dec 1, 2015 11:36 AM in response to jehowe356

jehowe356 wrote:

This happened to me yesterday. The red iPhone symbol appeared at the top of the watch and would not reconnect to the iPhone.

1) Unpaired/deleted the Apple Watch from my iPhone's Bluetooth setting.

Unfortunately, those were not the appropriate steps to take.

When your watch face shows a red phone symbol with a line through it, this means that your Apple Watch has become temporarily disconnected from your iPhone:

Disconnections are normal and will happen - for example - whenever the devices are taken out of range of each other. After they next disconnect, if they do not reconnect automatically a short while after being brought close together again, follow these steps - checking your watch after each one - until they do:

- Check that Bluetooth and Wi-Fi are both enabled on your iPhone and that your devices are close by each other.

- Check that you have not enabled Airplane Mode on your watch (see step 4 for how to check this).

- Disable and re-enable Bluetooth on your iPhone: (Settings > Bluetooth).

- Enable and disable Airplane Mode on your watch: Swipe up on the watch face > Swipe sideways to the Settings glance > Tap the airplane icon to enable Airplane Mode (turns off Bluetooth & Wi-Fi) > Wait for a short while > Tap the icon again to disable Airplane Mode (enables Bluetooth and Wi-Fi) > Connected should appear on the screen.

- Restart both devices, turn both off first, then restart your iPhone before restarting your watch (to turn your watch off: press and hold the side button, then drag the Power Off slider. To turn it on: press and hold the side button until the logo appears).

For the best performance from your watch, keep both Wi-Fi and Bluetooth permanently enabled on your iPhone.

Feb 19, 2016 1:33 PM in response to dcnoonkester

thank you all for this post - just solved my problem too!

Sep 15, 2016 9:12 AM in response to nevillev

thank you. worked.

jllaroc

Level 1

8 points

Oct 25, 2016 8:14 PM in response to nevillev

Thank you so much! Don't know why but my Apple Watch just stopped syncing. Unpaired and tried to repair and it just wasn't working. Did this and it paired again. Saved me a trip to the store. Thank you! 🙂

Dec 26, 2016 2:00 PM in response to deanfromchapel hill

Exact same problem with my iPhone 7 Plus. Please let me know if someone finds a solution, I use my apple watch every day and now I can't use it. Help.

Feb 24, 2017 10:43 PM in response to Dieds

Thank you very much! I wouldn't ever think in the Bluetooth thing.

May 13, 2017 8:51 AM in response to dcnoonkester

Please hellp

Apple Watch won't re-pair with iPhone 6