harrythehead

Q: Maps OS X only displays grid lines

hello and sorry for my english,

Maps on OS X only displays grid lines. When I try to submit the problem to Apple within the app a message tells me I'm not connected but I am.

Any idea ? Thank you very much.

Posted on Jun 27, 2015 1:33 AM

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Q: Maps OS X only displays grid lines

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  • by K Shaffer,

    K Shaffer K Shaffer Jun 27, 2015 1:53 AM in response to harrythehead
    Level 6 (14,269 points)
    Desktops
    Jun 27, 2015 1:53 AM in response to harrythehead

    Could there be a firewall or other server router kind of setting not allowing you to access

    content for the application, in your system, or in your internet settings configuration?

     

    What kind of connection to internet do you have? Can you connect via Ethernet to the

    internet device, (if using wi-fi primarily) to test and see if that makes a difference? Are

    you using an AirPort or Time Capsule to connect to the ISP hardware?

     

    •Solutions for connecting to the Internet, setting up a small network, and troubleshooting - Apple Support

     

    •OS X: About the application firewall - Apple Support

     

    About OS X Firewall - search results: https://www.google.com/?gws_rd=ssl#q=OS+X+firewall

     

    You may have to check and perhaps reset the internet connection settings, and see if

    there is a partial internet block in effect with your end of the internet access. And, as

    a last resort, you could see if there is any customer support with your internet provider

    in general, to see if they are awake to OS X issues or just use a lack of interest in non

    PC as a reason to not help a Mac user. Also, in some locations, content can be blocked.

     

    Since there is no way for me to know what kinds of settings or hardware you have in use

    that is a matter for you to find some work-arounds and troubleshoot to see if there is a

    failure in either software/settings, or in some hardware product that may need replaced.

     

    In any event, the Support article above covers some areas to a fairly good degree. And

    the main Apple Support database online is searchable, too. Sometimes a search engine

    can find items online faster, depending on how you word the search.

     

    Good luck & happy computing!

  • by harrythehead,Apple recommended

    harrythehead harrythehead Jun 27, 2015 2:09 AM in response to K Shaffer
    Level 1 (14 points)
    Mac OS X
    Jun 27, 2015 2:09 AM in response to K Shaffer

    Thank you, just found the answer (even if I already use yosemite) :

    Maps not working after Yosemite Upgrade?

  • by K Shaffer,

    K Shaffer K Shaffer Jun 27, 2015 11:11 AM in response to harrythehead
    Level 6 (14,269 points)
    Desktops
    Jun 27, 2015 11:11 AM in response to harrythehead

    Yes, it appears as though to renew the TCP lease or adjust settings for the internet

    has helped several of those who mention this issue and an associated cure... Also

    a few (after an applied update?) chose to restart their computer again, & that helped.

     

    Thanks for getting back on this issue!