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itunes purchases greyed out with no cloud icon to enable download

I purchased a TV series on Apple TV (using the same Apple id as on my macbook pro). I watched the first 4 episodes on Apple TV and now wish to download a couple of episodes to my MacBook Pro so I can watch them on the go. However, although the series appears in My Purchases / not in My Library, they are greyed out and there is no cloud icon to click to start the download! How do I download them?

Posted on Jun 28, 2015 9:05 AM

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Posted on Jun 28, 2015 1:27 PM

Do you currently have the 'TV shows with Caution' tickbox ticked on the Parental tab in iTunes > Preferences (command-comma) that is blocking their download ?

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itunes purchases greyed out with no cloud icon to enable download

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