itunes cannot connect to internet but i am connected

Im having the exact same issue, mine never worked though. Im an MCSE type so its not us..I have no idea what to do. You say you contacted Apple and they couldnt help you? Thats not right....Well when/if I figure it out ill let you know and/or you do the same...Good luck

I have the same problem. Tried the same "solutions". Am also a bit technical. Obviously cannot get podcasts either.

Would love some help - Thanks
J.

IBM ThinkPad Windows XP Pro "could not connect to the iTunes store"

Did you ever find out what to do, I am having the same thing happen to me… Its so frustrating!! all this money on an ipod and its useless!

Dell Dimension 5100 Windows XP

Same here i have just dowloaded V7 and am now getting the same error, I am connected to the internet this is becoming a pain. help appreciated if anyone cured this.

After you shutdown your firewall, restart iTunes and try again.

This link might help?
http://discussions.apple.com/message.jspa?messageID=3695914#3695914

Hi, I have the same issue - I have symantec antivirus - any suggestions?

I have Norton Internet Security 2005 and have not had problems except with CDDB with a proxy server.

Assuming you are using the Norton forewall, but something should work with other firewalls.
As suggested, try turning off NIS briefly and see if you can connect then. If you can try the following:

Make sure you have all updates.
Go in to the firewall settings - configure programs.

Delete references to itunes and quicktime. You may find them listed under Apple.
Restart the computer.
Then go into the firewall and manually configure these programs:

In Program Files\iTunes - iTunes.exe and iTunesHelper.exe
In Program Files\Quicktime - QuicktimePlayer.exe, qttask.exe and QTInfo.exe.

In fact for me the automatic configuration worked fine, but doing it manually seems to have worked for some people.

Another thing that can cause connectivity problems, go into Internet Explorer Tools>Internet Options>Connextions>LAN Settings and make sure that "Automatically detect settings" is checked.

Hi, Have tried all of those and still no joy - run diagnostics - Windows Firewall is off.

Connection attempt to Apple web site was unsuccessful.
The network connection was refused.
Connection attempt to iTunes Store was unsuccessful.
The network connection was refused.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection was refused.
My firewall is always off as it's managed by group policy.

I hope you are using a firewall. Just becuase the Windows firewall is off doesn't mean you don't have one.

You need to say more about your configuration. Are you at work with a computer department managing your connection?

If at home, do you have some other internet security product, you mentioned Norton, or are you relying on a router?

Relying on a router may be OK for preventing things coming in, but it doess't monitor outgoing connections like the Norton firewall or Zonealarm.

Hi,
I am using a works PC from home - symantec antivirus is installed, I go through a secure router and have to connect via homeconnect. PC is secure in accordance with company standard. I can access any other sites on the net - and have only had this issue since upgrading to itunes 7.

OK that puts me out of my depth straight away. Usually it is a firewall blocking problem. It was becuase you mentioned Norton that I chipped in.

The apple help on connection problems isn't very helpful.
http://docs.info.apple.com/article.html?artnum=300870
http://docs.info.apple.com/article.html?artnum=106439

Many thanks - I'll try apple and see what they come back with.