Jimmy Shao
Level 1 (0 points)

Q: Macbook Air early 2014, windows, meet black screen with latest Intel graphics driver (hd5000)

Macbook Air early 2014,

Installed windows fully follow the Bootcamp guide.

 

Neither Windows 8 nor Windows 7 can run correctly, same Symptoms, screen goes black before the login.

 

Later figure out it's cause by Intel HD Graphic 5000 driver.

 

If not to install the driver, everything goes well.

 

HOWEVER! Windows Update will push the driver and install automatically! of course, the screen goes black after the update.

 

Anyone have the same problem? the latest driver not working on macbook air ?


Intel HD Graphics Driver info:

Version: 15.36.21.64.4222 (Latest)

https://downloadcenter.intel.com/download/24964/Intel-Iris-Iris-Pro-and-HD-Graph ics-Driver-for-Windows-7-8-8-1-64-bit

MacBook Air, Windows 8

Posted on Jun 30, 2015 11:53 AM

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Jimmy Shao

Q: Macbook Air early 2014, windows, meet black screen with latest Intel graphics driver (hd5000)

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  • by Loner T,

    Loner T Loner T Jun 30, 2015 2:35 PM in response to Jimmy Shao
    Level 7 (24,439 points)
    Safari
    Jun 30, 2015 2:35 PM in response to Jimmy Shao

    Disable Windows Automatic Updates and manually update and ignore any drivers that Windows offers.

  • by Jimmy Shao,

    Jimmy Shao Jimmy Shao Jun 30, 2015 10:43 PM in response to Loner T
    Level 1 (0 points)
    Jun 30, 2015 10:43 PM in response to Loner T

    Thanks for the reply.

     

    However, none of the Graphic Card driver provide by BCA or Windows Update can work properly, or even manually download from Intel website.That's suffering running windows without a graphic card drivers.

     

    Anyone can provide a properly driver? Any solution?

     

    Further Info:

    1. Driver Tested
      1. Provide by Bootcamp 5640/BCA :
        Version: 15.33.8.64.3345
      2. Provide by Windows Update or Manual Download:
        Version: 15.36.21.64.4222

    2. Tech Specs of the MacBook Air:
      Hardware Overview:
        Model Name: MacBook Air
        Model Identifier: MacBookAir6,1
        Processor Name: Intel Core i5
        Processor Speed: 1.4 GHz
        Number of Processors: 1
        Total Number of Cores: 2
        L2 Cache (per Core): 256 KB
        L3 Cache: 3 MB
        Memory: 4 GB
        Boot ROM Version: MBA61.0099.B19
        SMC Version (system): 2.12f143
        Serial Number (system): XXXXXXXXXXXX
        Hardware UUID: XXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

      Intel HD Graphics 5000:
        Chipset Model: Intel HD Graphics 5000
        Type: GPU
        Bus: Built-In
        VRAM (Dynamic, Max): 1536 MB
        Vendor: Intel (0x8086)
        Device ID: 0x0a26
        Revision ID: 0x0009
        Displays:
      Color LCD:
        Display Type: LCD
        Resolution: 1366 x 768
        Pixel Depth: 32-Bit Color (ARGB8888)
        Main Display: Yes
        Mirror: Off
        Online: Yes
        Built-In: Yes


    3. Beside the Graphic Driver, there is also a PCI device missing driver in windows, which list the detail as below:
      The PCI Simple Communications Controller
      Hardware ID:
      PCI\VEN_8086&DEV_9C3A&SUBSYS_72708086&REV_04
      PCI\VEN_8086&DEV_9C3A&SUBSYS_72708086
      PCI\VEN_8086&DEV_9C3A&CC_078000
      PCI\VEN_8086&DEV_9C3A&CC_0780

  • by Jimmy Shao,

    Jimmy Shao Jimmy Shao Jun 30, 2015 11:43 PM in response to Jimmy Shao
    Level 1 (0 points)
    Jun 30, 2015 11:43 PM in response to Jimmy Shao

    Please just ignore the last point, for the unknown PCI device, it's Intel Management Engine, I install the driver manually from the BootCamp Driver Folder. It's running alright now.

  • by Loner T,

    Loner T Loner T Jul 1, 2015 4:19 AM in response to Jimmy Shao
    Level 7 (24,439 points)
    Safari
    Jul 1, 2015 4:19 AM in response to Jimmy Shao

    Was 5640 downloaded by BCA? Can you check bootcamp.xml file and post the Product Version line from the file?

     

    From System requirements to install Windows on your Mac using Boot Camp - Apple Support, your driver bundle should be newer than 5640.

    MacBook Air

     

    Mac modelWindows 8
    64-bit    		Windows 7
    64-bit    		Windows 7
    32-bit    		Windows Vista
    64-bit    		Windows Vista
    32-bit    		Windows XP
    32-bit
    MacBook Air (13-inch, Early 2014)BCABCA----
    MacBook Air (11-inch, Early 2014)BCABCA----

  • by Jimmy Shao,

    Jimmy Shao Jimmy Shao Jul 1, 2015 6:41 AM in response to Loner T
    Level 1 (0 points)
    Jul 1, 2015 6:41 AM in response to Loner T

    Follow the instruction, download the drivers by BCA again, and check the BootCamp.XML, found this info:

    <ProductVersion>5.1.5640</ProductVersion>

    Look into the XML file, found two graphics driver info as below:

    One:

    <Name>Intel(R) HD Graphics
    <InfName>igdlh64.inf</InfName>
    <Class>Display</Class>
    <ClassGUID>{4D36E968-E325-11CE-BFC1-08002BE10318}</ClassGUID>
    <CatalogFile>igdlh.cat</CatalogFile>
    <Provider>Intel Corporation</Provider>
    <DriverVer>10/31/2013,10.18.10.3345</DriverVer>
    <ServiceBinary>igdkmd64.sys</ServiceBinary>
    <HardwareID></HardwareID>
    <isX64>yes</isX64>
    </Name>

    Two:

    <Name>Intel(R) HD Graphics
    <InfName>igdlh64.inf</InfName>
    <Class>Display</Class>
    <ClassGUID>{4D36E968-E325-11CE-BFC1-08002BE10318}</ClassGUID>
    <CatalogFile>igdlh.cat</CatalogFile>
    <Provider>Intel Corporation</Provider>
    <DriverVer>10/31/2013,9.17.10.3347</DriverVer>
    <ServiceBinary>igdkmd64.sys</ServiceBinary>
    <HardwareID></HardwareID>
    <isX64>yes</isX64>
    </Name>

     

    Any idea about this?

  • by Loner T,

    Loner T Loner T Jul 1, 2015 7:02 AM in response to Jimmy Shao
    Level 7 (24,439 points)
    Safari
    Jul 1, 2015 7:02 AM in response to Jimmy Shao

    If you go to Device Manager and under Display -> Adapters, look at the properties, what is the current driver version?

  • by Jimmy Shao,

    Jimmy Shao Jimmy Shao Jul 1, 2015 8:07 AM in response to Loner T
    Level 1 (0 points)
    Jul 1, 2015 8:07 AM in response to Loner T

    Can't.

    Once driver installed, the screen turns black, not able to see anything.

     

    Really troublesome.

  • by Loner T,

    Loner T Loner T Jul 1, 2015 9:00 AM in response to Jimmy Shao
    Level 7 (24,439 points)
    Safari
    Jul 1, 2015 9:00 AM in response to Jimmy Shao

    Can you start Windows in Safe Mode?

  • by Jimmy Shao,

    Jimmy Shao Jimmy Shao Jul 1, 2015 9:50 AM in response to Loner T
    Level 1 (0 points)
    Jul 1, 2015 9:50 AM in response to Loner T

    Well, it takes some skills to get into the safe mode. (running windows 8.1)

    The System shows the graphics driver version is 10.18.10.3345, which is the same version as the bootcamp included.

  • by Loner T,

    Loner T Loner T Jul 1, 2015 10:04 AM in response to Jimmy Shao
    Level 7 (24,439 points)
    Safari
    Jul 1, 2015 10:04 AM in response to Jimmy Shao

    Resetting the System Management Controller (SMC) on your Mac - Apple Support

    and test.

  • by Jimmy Shao,

    Jimmy Shao Jimmy Shao Jul 1, 2015 10:26 AM in response to Loner T
    Level 1 (0 points)
    Jul 1, 2015 10:26 AM in response to Loner T

    Tried reset, but, still "Black Screen".

  • by Loner T,

    Loner T Loner T Jul 1, 2015 10:35 AM in response to Jimmy Shao
    Level 7 (24,439 points)
    Safari
    Jul 1, 2015 10:35 AM in response to Jimmy Shao

    Try a NVRAM Reset - How to Reset NVRAM on your Mac - Apple Support. If that does not work, can you delete Windows using BCA (only) and install Windows again, and do not allow any Windows Updates for drivers.

  • by Jimmy Shao,

    Jimmy Shao Jimmy Shao Jul 1, 2015 10:45 AM in response to Loner T
    Level 1 (0 points)
    Jul 1, 2015 10:45 AM in response to Loner T

    NVRAM Reset also tried, still, black screen.

     

    The windows update has been disabled, it's pure BCA drivers now.

    But still black screen.

  • by Loner T,

    Loner T Loner T Jul 1, 2015 10:54 AM in response to Jimmy Shao
    Level 7 (24,439 points)
    Safari
    Jul 1, 2015 10:54 AM in response to Jimmy Shao

    Can you delete BC/Windows and re-install it and disable Windows Update? The drivers files are in unknown state. You can also switch the drive to the Microsoft Generic VGA driver in Safe Mode.

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