Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

os x update 10.10.4; mail won't send 6/30/15

So, I downloaded the OS X update that Apple sent out today. BIG MISTAKE. When I restarted my computer, my Mail program would no longer connect with either of the smtp servers associated with the account. I tried everything, right down to deleting the account and reinstalling. No luck. My next big mistake was contacting Apple support. The first chat went on for 45 minutes of me patiently trying to explain the problem. Then I was supposed to be connected to a "Senior Supervisor." After 20 minutes wait, I was disconnected. So, like a fool, I reconnected. After an hour of speaking with someone who seemed not only to know nothing about macs, but seemingly nothing about the internet or computers, I was called by Apple and...put on hold. So, I finally got smart and gave up. Now I'm doing what I should have done in the first place, contacting users. Can anyone help?

Posted on Jun 30, 2015 6:01 PM

Reply
Question marked as Best reply

Posted on Jun 30, 2015 7:48 PM

Select the Advanced tab in the settings for the account and check the box marked

Automatically detect and maintain account settings

Close the preferences window and save the change.

86 replies

Jul 28, 2015 10:19 AM in response to nicx

HI I had the same problem. Could not fix it on my own. Had to call the university's Helpdesk. Took the guy about an hour and a half, but he figured out that if the email server (like the university's) is a gmail account, you can't go thru the university's server. You set it up on the Mac as a google account using the user name and password for the university account

Jul 28, 2015 11:02 AM in response to PoozerreooP

After days of frustration and deleting and recreating mail accounts I finally got my outbound mail to send. It was an easy fix once I tried it.


I went to "Mail" "Preferances" "Account Information" and removed the checkmark from "Enable this account". I did this for all of my accounts.


I closed the window, saved the settings, closed Mail, then did a Restart


Then went to "Mail" "Preferances" "Account Information" and checked "Enable this account" for one account


Then I closed the Window and saved the setting


I created a test mail and sent it. Nothing happened for a minute or two then it asked for my email password. Entered it and swoosh went my mail....


Then I just enabled my other accounts and all is fine.

Aug 8, 2015 4:30 PM in response to Shell43

I have the same sort of problem as most on here... after installing 10.11, I could receive but no longer send mail from any of my three POP accounts, which I have through GoDaddy's "smtpout.secureserver.net" server. As soon as I set the perimeters and did a save, the settings were lost. Basically Mail was changing the name of the outgoing server to "pop.secureserver.net" (the name of the incoming server), unchecking my "SSL" check, and changing the port from 465 to 80. My work-around is easy: In Mail, open "Preferences", then "Accounts", and set the correct name and settings for the outgoing server. Click back on Mail so the "Accounts" box disappears and Mail will hold on to those settings as long as Mail is open. But as soon as you close out of Mail and/or shut down your computer, you'll have to once again enter the correct name of the outgoing server and the SSL and port settings. Hey, it works - at least for me - until Apple gets around to fixing this bug in upcoming releases.

Aug 19, 2015 4:07 PM in response to Linc Davis

Thanks! I did the following (may help user whom Linc's advice didn't help):

In Mail Preferences/Accounts/Advanced, uncheck "Automatically detect and maintain account settings"

Then restart computer.

When I did this, a test email in the Outbox / iCloud account sent immediately on restarting. I then re-ticked the 'automatically detect' boxes for both Gmail and iCloud accounts and sent a test Gmail, which also sent immediately. Previously gmail had seized for maybe 6 months and iCloud for a month or so and I'd given up trying to send emails from this laptop (email has always worked fine on desktop with exactly the same OS, 10.10.4). Seems problem may be device-specific.

Oct 9, 2015 2:17 PM in response to nicx

I've been experiencing this problem on and off ever since my upgrade to Yosemite, and tried most of the suggestions with no lasting success. However, I've noticed something interesting - the problem seems to occur much more often with frequently used addresses.


So, I created two emails, one to an address that I've mailed to quite frequently and one to an address I never email - my old business account. In the same "send" the frequent address failed and the never-used address was sent just fine.


I'm not technical enough to know what it might mean, but thought it might give someone else a hint to solving this PITA problem.

os x update 10.10.4; mail won't send 6/30/15

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.