Apple Music / iTunes 12.2 corrupting all my library

Question

Level 1

9 points

Apple Music / iTunes 12.2 corrupting all my library

Help,

I just installed iTunes 12.2 and turned on iCloud Music Library and my library is getting corrupted, song names are getting swapped and then marked as duplicate, only the artwork for the original song remains.

For example: A George Michael song (128kbps) got renamed to a Van She song and the orignal Van She song was marked as a duplicate of the George Michael :S

Please help, I don't care if I have to turn off iCloud Music Library, how do I get the meta data of my songs back?

Posted on Jun 30, 2015 5:58 PM

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Answer 1

Jun 30, 2015 6:53 PM in response to PERR0_HUNTER

I have the same problem, most of my library is messed, some songs had their names changed with others, and the artwork in most musics had changed or had been changed for others.

This is a complete mess ...

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Answer 2

PERR0_HUNTER Author

Level 1

9 points

Jun 30, 2015 7:00 PM in response to Nuno Barreno

We need an official response from Apple.

Do you know how to turn it off? Will more things get damaged?

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Answer 3

Jun 30, 2015 7:04 PM in response to PERR0_HUNTER

This is much worst then it looks, because the songs names don't match the real song.... omg.... i was working on this music library for years, and now this is all messed Up.... i need an answer to revert it back, i did a back up in this afternoon with time machine, may i revert all this back ?

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Answer 4

PERR0_HUNTER Author

Level 1

9 points

Jun 30, 2015 7:06 PM in response to Nuno Barreno

I KNOW! That's why I'm so freaked out, I have 7,221 songs, and I've been working with this library since 2005 😟

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Answer 5

Jun 30, 2015 8:42 PM in response to PERR0_HUNTER

Same thing here. Very glad I use CrashPlan.

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Answer 6

Jun 30, 2015 8:57 PM in response to PERR0_HUNTER

Yeah. Same problem! D:

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Answer 7

Ellyenne

Level 1

27 points

Jun 30, 2015 9:14 PM in response to ntomallen

That settles it. 😠

I'm not updating. I don't want "Apple Music". I don't stream music. I don't keep it in the cloud.

And I'm NOT risking my library with this update until the bugs get worked out.

I don't have 7000+ songs, but I do have over 2000, most of them NOT from iTunes and some of my album art is custom.

I hope all of you can recover your music from your backup. I wish you the very best. 😟

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Answer 8

Jun 30, 2015 9:17 PM in response to Ellyenne

Probably a good idea! I will say that you have to manually choose "connect to Apple Music" or whatever when you open the update for the first time. So you might be able to avoid it. I wouldn't risk it though!

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Answer 9

Jun 30, 2015 9:49 PM in response to PERR0_HUNTER

For what it's worth, I talked to Apple Support earlier and they said they're aware of this issue and there should be a fix out soon that will relabel songs. I have my doubts as my database seems thoroughly screwed, but it's maybe worth holding out for instead of doing a total restore now and having the issue just repeat itself.

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Answer 10

Jul 1, 2015 10:43 AM in response to PERR0_HUNTER

I teach Zumba and my entire library AND my playlists were completely destroyed, both on my MacBook Pro and on my iPhone.

I had to turn off Apple Music, grab my 95 GB music library from a 2 month old backup (I ALWAYS backup my computer before doing a major upgrade like this; except for THIS time...) and then download any music I bought since that backup. Now I'm recreating my playlist from memory, which isn't always good.

This is a major problem.

Did Apple not say that it would be easy to mix Apple Music and non-Apple Music in playlists? Before I realized what a mess my library was I tried to do just that and I was not able to do it on either my Mac or my phone. Anyone else?

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Answer 11

PERR0_HUNTER Author

Level 1

9 points

Jul 1, 2015 11:06 AM in response to PERR0_HUNTER

Making a recount of the damages, out of my 7,221 songs, 2,500 got damaged, it would take me approximately 2 months to fix this if I get to fix 40 songs a day... the problem is some songs I don't know what version/cd they belong :/

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Answer 12

PERR0_HUNTER Author

Level 1

9 points

Jul 1, 2015 5:18 PM in response to PERR0_HUNTER

Just to let everyone know, I just hanged up with Apple Support, I got the issue looked into by a Senior Adviser and he analyzed everything that happened, the damaged files and data, seems like the only solution is to have a backup, else you are screwed.

I officially have trust issues with Apple Software now.

In my opinion they shouldn't have release iTunes 12.2 with this kind of problems, someone in QA at Apple didn't do their job well enough to catch this nasty situations which are causing permanent data loss.

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Answer 13

Falconic

Level 1

0 points

Jul 1, 2015 11:12 PM in response to PERR0_HUNTER

"I just hanged up.."

Why do I get the feeling other mistakes were made?

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Answer 14

Jul 1, 2015 11:44 PM in response to PERR0_HUNTER

On my iPhone it is saying that I have not purchased some songs that i know I have had for a few years now with my Apple id... there is something messed up going on and it needs to be fixed by Apple. It's messed up that I can see them purchased on my Mac but my phone tells me that I can't play it because it wasn't purchased by me with my Apple ID... I have had this account forever.

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Answer 15

Jul 2, 2015 12:39 AM in response to PERR0_HUNTER

How are you able to determine what songs are corrupted? I didn't notice anything with my library at all but after reading all these complaints I'm quite worried there's issues buried somewhere. I can't check these individually. I have over 19,000 tracks

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