Why are some songs greyed out on iTunes?

If you log back in and all your Apple Music tracks are gone, go to Preferences -> General and check the box for iTunes music library. I signed back in and mine got unchecked so I freaked out cause I thought I was going to have to remake my playlists but noticed it was still on my iPhone. Do this and your tracks will be back.

It worked for most of the greyed out songs I noticed, but there are still a few that still cannot be listened to — and some are good in iTunes on my Mac but still greyed out on my phone. Hopefully Apple will update its iPhone app with this bug fix. By the way, good to find this answer here. @AppleMusic on twitter is TOTALLY unresponsive...they just don't seem to "get" social media — I know, a whole other issue, but is kinda surprising.

I'm not sure if this is the same problem, but I have noticed that iTunes 12.2 isn't playing nice. I am beginning to see where the threads about it being buggy are coming from. For example Kasabian's 48:13 (Deluxe) won't play from iTunes music, it wasn't greyed out either. I went through the login out process and still nothing, however my IOS devices played it with no issue. Today the album plays on iTunes, its a random problem as other tracks have always played.

I also did suddenly lose all Apple Music tracks (including playlists) a week ago. No warning just gone, the IOS devices were ok so the tracks and playlists had't been lost. It lasted a couple of days then started to come back bit by bit, again IOS was unaffected. I heard that there was an outage on iTunes Music so I assume (and this doesn't make sense) that it affected OS X and not IOS. I'm just waiting for the next OS X update as I assume all the issues will be resolved, ever the optimist.

I do still think Apple Music is the better streaming system, certainly for me. Mixing my own music with new discoveries is excellent and something that is tricky elsewhere, I have rediscovered my own music library. Streaming my own tracks from the cloud through Music is way better than i tunes match, which was just a non starter on IOS.

Thank you man!

Extract from Songs listed in Apple Music, but unplayable

"Just talked with Apple support on the phone and they confirmed that a lot of songs are still not licensed for streaming on Apple Music but they are available to buy in the iTunes Store."

That would explain it

Johnny

I followed the steps in the "answered" post to troubleshoot the greyed out problem and now entire albums are missing!!

Ah ok, I had to reconnect with iCloud match. An additional step!

but same tracks are still greyed out.

Same here, I followed the instructions and they are still greyed out. My matched Wall album by Pink Floyd has one album black text and one grey text.

I can play a track one by one by right clicking a grey track, but cannot just play the album - anyone seeing that?

I'm running OS X 10.10.4, iTunes 12.2.2.25

I was fed up, I noticed that most if not all the greyed out songs were ones that came from CD's I imported years ago or songs purchased on Amazon and other sites.

After I signed up for iTunes Match I deleted a lot of my library in order to save space on my hard drive.

What I understand now is that the greyed out songs are the ones that iTunes was unable to match. And since I deleted them there was no file to reference. My solution was to delete all the greyed out songs so that they didn't annoy me anymore or interrupt playback and replace what I could from my backups (I no longer have the CDs but backed up all the music from the CDs onto external hard drives). I couldn't recover all the songs but I was at a point where I didn't care and I just wanted a more organized and synced library of music.

I'm in Australia, and I've tried all possible methods of logging out of my iTunes account on all my devices (iMac, MBP, iPad, iPhone), then rebooting all devices and signing back in. To no avail.

All of the greyed out tracks that I'm seeing align with "Album Only" tracks on the iTunes Music Store. i.e. Any track that cannot be purchased independently of the album, is not available to stream via Apple Music. Which means that in the short term - until these tracks are reinstated for streaming - Apple Music does not really live up to its promise for a lot of classic albums.

It is frustrating as a customer that, first, these things don't get sorted out by the monolithic companies doing these deals, and, second, that we have to hunt on the web for explanations, wasting time and effort, when it would be so much easier for us - the customers - if the service providers gave us clear and obvious explanations directly within these services.

Please, Apple... Please, music companies... Look after us. We want to use your services, but you need to make it not frustrating if we're going to stay with you!

No...its because the track is "Album Only". So Apple Music shows the track as grayed out. I just launched the same album in iTunes Store and then realized this is what's happening!

For me, the issue occurs when I activate iTunes Match on the computer. I can't figure out how to solve the issue.

Thanks so so much TPick43 - this really, really helped me - works perfectly...was driving me nut as it worked at first and then suddenly...nothing! Preferences -> General and check the boxlinking to iCloud and all works fine across all my devices. Now need to check it works with Family Sharing too...

I tried to find my issue in here, but I am not sure it is or maybe I have just overlooked my answer. I have an album that has the majority of the songs greyed out in the iTunes library. I can play them from the library, but when I try to make a playlist out of songs in the album, only the non-greyed out songs will burn to a CD. In other words, when I move 6 of the songs to the playlist and try to burn them to a cd, only the ones that aren't greyed out will record.

What am I missing?

Thank you,

Jim

oh my gosh really I had the same darn thing happen to me! I had collected a good set of music over the summer then when the trial ended the music had disappeared from my phone, computer, and iPad.

I was surprised to see that some of my songs were unchecked. A real "duh" moment for me.