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Playlists and music are not syncing (can't add any music to my iPhone now)

I've been having a lot of trouble with Apple Music! I have a pretty large iTunes library (25k) and have been using iTunes Match. At first things seemed okay on my iPhone 6. I added a couple of albums and it was good.


Then I got iTunes 12.2 and the music I added from Apple Music showed up greyed out. Nothing I did seemed to make those songs want to become available. I saw someone posted to delete the songs from the iPhone library and then add them using your Mac and then it would show up on both. No dice. I toggled Music on and off and had it re-download my music library to my iPhone. I still can't see the albums I added on my Mac (and which are clearly in my Mac library).

Now I can't add anything to my iPhone library. When I browse for an album not on my iPhone and click the "Add to My Music" button, it says okay, does the check mark thing, and then a few seconds later the icon switches back from a checkmark to a plus sign.


Basically I can't add music to my iPhone at all because I can't sync it to my computer (since now it syncs only through Apple Music), it isn't syncing changes from my Mac to my iPhone, and I can't add anything from Apple Music to my iPhone. Help!

iPhone 6, iOS 8.4

Posted on Jun 30, 2015 6:56 PM

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188 replies

Jul 8, 2015 4:26 AM in response to toupsi

Thank you Thorte!


Are you listening Apple? With music you are becoming the guy on the screen in the "1984" commercial! I want to decide what I listen to on my iPhone! I want to decide what song I am listening to! Please stop making it harder and harder to do it. I am the best DJ for me, and I want to be able to do my job without reading an instruction manual every few months.

Jul 8, 2015 6:19 AM in response to MerlinBike

Strange fix for me to add the playlists was clicking the Heart button on the playlist next to edit playlist in iTunes and within ten odd seconds the playlist appears on my iPhone -strange but true


One massive Caveat, it only works with songs available in the cloud those songs that are 'waiting' to be added won't appear.....



PS I personally also then click the three ... buttons on my iPhone for each playlist and click the make available offline just in case

Jul 10, 2015 11:27 PM in response to marxmarvelous

The option of turning off the iCloud Music library fixed this (or got it working the way one would expect) for me.


Here are my comments:

  • When using the iCloud music library, Apple Music basically chooses to delete your music from your device and play from the iCloud instead.
  • After about 30 minutes, it seems impossible to sync the playlists from my Main library to me devices. It just didn't seem to want to happen. If it is possible, I will be stunned Apple has made this such a difficult task. how hard should it be to make a playlist available across all devices?
  • For some ridiculous reason, my playlists seemed to then start to replicate (ie Rock, Rock1, Dance, Dance1 etc etc)
  • I do not wish to redownload every song that I already have every time i want to listen to it. If I am not on WiFi, my cellular data will never last, and I get 6GB per month.
  • Even on Wifi at home, this will really start to suck down the data that our family shares. Add to that, we have 3 family members who all like to listen to music. Again, we can't download everything, every time. I can not understand why they are not following Spotify's lead and only playing the cloud version if it is not available on a specific device.


To apple !


If this is how you start to make things for users, you will have people exiting your world very quickly. I have a background in IT, I work in IT and I have studied it extensively. I'm no genius and I dont know it all, but frankly, if this is THAT hard for me to work out, there is no way the average person is going to be a fan of this product. Apple, you dethroned Sony who had enormous potential to literally own the mobile music space, you are very quickly putting yourself at risk with this latest move.

Jul 11, 2015 5:00 AM in response to chrisfromtemplestowe lower

EASY FIX!!!


In iTunes, on the existing playlists that won't sync... right click and duplicate them. This will create a '(playlist name) 1' playlist. These should appear in the Apple Music app. Then simply delete all of the original playlists and edit the names of the originals to remove the '1''s and your problems should be solved!


Hope this helps,


Darryl

Jul 11, 2015 5:36 AM in response to marxmarvelous

Same issues here as well. Finally decided to just start from scratch (my old library is still in Time Machine) wiped out everything and added from songs from my iPhone, however everything is greyed out on my MBP. MBP finally allows me to access to my library but the few deletions I made there won't sync with my iPad or iPhone. Add an album in iTunes, (plus sign turns to a check) go back to my library and none of the new albums are there. Go check my iPhone and guess what all the albums are showing. I understand there are a few "bugs" to work out but this is insane. What is the point of having cloud syncing if it fails miserably. I should not have to rebuild a 15k song library because the merge I was prompted to do jacked everything up. I won't even touch on my experience trying to actually download songs in iTunes, but I'll be goddamned if I have to re-download all of them manually via my iPhone since it seems to be the only part of this equation that somewhat works.

Playlists and music are not syncing (can't add any music to my iPhone now)

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