Playlists and music are not syncing (can't add any music to my iPhone now)

I've been having a lot of trouble with Apple Music! I have a pretty large iTunes library (25k) and have been using iTunes Match. At first things seemed okay on my iPhone 6. I added a couple of albums and it was good.


Then I got iTunes 12.2 and the music I added from Apple Music showed up greyed out. Nothing I did seemed to make those songs want to become available. I saw someone posted to delete the songs from the iPhone library and then add them using your Mac and then it would show up on both. No dice. I toggled Music on and off and had it re-download my music library to my iPhone. I still can't see the albums I added on my Mac (and which are clearly in my Mac library).

Now I can't add anything to my iPhone library. When I browse for an album not on my iPhone and click the "Add to My Music" button, it says okay, does the check mark thing, and then a few seconds later the icon switches back from a checkmark to a plus sign.


Basically I can't add music to my iPhone at all because I can't sync it to my computer (since now it syncs only through Apple Music), it isn't syncing changes from my Mac to my iPhone, and I can't add anything from Apple Music to my iPhone. Help!

iPhone 6, iOS 8.4

Posted on Jun 30, 2015 6:56 PM

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188 replies

Jul 6, 2015 4:33 AM in response to jfiguerohunk

You have to go to your iPhone, settings, music and turn off iCloud music library, then connect your phone to iTunes in the summary tab check "manually manage music and videos" and then you should be able to sync like you used to with previous version.


Enabling iCloud music library seems to change my album artwork and change some songs, for example I have a live version of a song but when using iCloud music library this version becomes the studio version, I guess because it gets the song from apple version and is related to DRM.

Jul 7, 2015 3:02 AM in response to marxmarvelous

I was not able to add any files to my device through Itunes. This is how it worked for me on the same problem.


I turned off "iCloud Music Library" from the "Music" tab in "settings". Though it gave me msg that all songs added to my music will be deleted, i still turned it off.


Then i added songs to iTunes library. I could sync my phone & got added songs on my iPhone 6+.


Then i turned back my iCloud Music Library on and had the songs which i had added to "my music".

Jul 7, 2015 3:16 AM in response to marxmarvelous

It's a mess basically. I first noticed a problem when I was out and about. I noticed random tracks were missing or greyed out from Albums which are synced from my iTunes on my Windows PC. In order to get them back I have to 'Un-enable' iCloud Music Library in Settings. Once I have done that, Re-sync, my tracks re-appear? Now here lies in the problem. All the music I added from Apples new music service has disappeared!!? In order to get that music back or have the ability to add new music I have to 'Re-Enable' iCloud Music Library which then removes and greys out random tracks added from iTunes again. I could live with this no problem but I have added a lot Self Help Audio Tracks from iTunes to my phone which are not available from the new Music service.


So this needs to be fixed? Or we now have a situation on our hands to which certain file types and mp3 can't be synced unless they are converted properly? I make this assumption based on random stuff isn't syncing? How does it decide. Kinda reminds me of why I moved away from Sony stuff because I was sick of converting.


Fail.org.

Jul 7, 2015 3:27 AM in response to amirisalman

There isnt one. Like I said. I can either have 'ALL' my added iTunes music and no Apple Music or I can have 'ALL' Apple Music and some random missing audio from iTunes.


I think the problem is that Apple wont allow certain file types to be synced to iCloud. So some of my Self Help Mp3's are not compatible anymore hence random audio disappearing. They have removed 'Physical hard file transfers over iCloud transfers and have lost some compatibilty in the process. It's only one or the other which seems a bit daft to me.


The only solution I can think of right now is to try and convert the whole hard copy albums/tracks I have into an Apple compatible format (Apple Lossless?). But personally - I think it is a massive pain the @ss.


Another thing I have noticed is I have some weird albums showing up on my iPhone that were added to iCloud at some point to which I now cannot find and delete as they don't show up in my iTunes? Which are greyed out by the way. What do I do about that?

Jul 7, 2015 3:48 AM in response to DHFrame

I tried 'Right Clicking' the problem tracks and choosing convert to Apple lossless but that doesnt change anything. In fact, since I did that and deleted the originals everything is greyed out totally now and some tracks are still randomly missing. The tracks in iTunes have the iCloud logo dotted which means 'Waiting' - The never seem to go into iCloud. They are perpetually 'Waiting' hence show has greyed out on the iPhone in Music.

mmm, Just been doing a bit more digging here. A solution would be to sign up to iTunes Match for 24.99eur per year.... Hah hah. Is this now being enforced by way of signing up to Apple Music. Very very cleaver Apple. This is very Clever. You really are Evil Corps aren't you.

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Playlists and music are not syncing (can't add any music to my iPhone now)

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