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Playlists and music are not syncing (can't add any music to my iPhone now)

I've been having a lot of trouble with Apple Music! I have a pretty large iTunes library (25k) and have been using iTunes Match. At first things seemed okay on my iPhone 6. I added a couple of albums and it was good.


Then I got iTunes 12.2 and the music I added from Apple Music showed up greyed out. Nothing I did seemed to make those songs want to become available. I saw someone posted to delete the songs from the iPhone library and then add them using your Mac and then it would show up on both. No dice. I toggled Music on and off and had it re-download my music library to my iPhone. I still can't see the albums I added on my Mac (and which are clearly in my Mac library).

Now I can't add anything to my iPhone library. When I browse for an album not on my iPhone and click the "Add to My Music" button, it says okay, does the check mark thing, and then a few seconds later the icon switches back from a checkmark to a plus sign.


Basically I can't add music to my iPhone at all because I can't sync it to my computer (since now it syncs only through Apple Music), it isn't syncing changes from my Mac to my iPhone, and I can't add anything from Apple Music to my iPhone. Help!

iPhone 6, iOS 8.4

Posted on Jun 30, 2015 6:56 PM

Reply
188 replies

Jul 2, 2015 5:51 AM in response to Jazzman25

IF YOUR SEARCHING for a specific artist...


There's going to be something that says TOP RESULTS , ARTISTS, SONGS, ALBUMS . Under the song category you can select which songs to make available offine and add to your playlist


i believe in order to keep all these songs on your phone u would have to manually manage your music on iTunes so that they won't be deleted on your next iTunes sync . Not sure if they transfer over to iTunes , haven't tried it yet .

Jul 2, 2015 3:03 PM in response to Jazzman25

no you're fine . What you do is go to my music in the music app . Select playlists at the top . in the middle you should see something that says all playlists . Edit and a new button. Click on new and create a Playlist. Then go back to all the music you added .( u can search through your music collection using the search ) to find the songs you added and click the three dots like you did befire and add to that playlist that you just created


hope that helps


OH I FORGOT IT HAS AN ADD SONG BUTTON when u create a playlist so just add the songs etc .

Jul 2, 2015 6:55 PM in response to marxmarvelous

I'm pretty sure I'm having the same problem here.


It seems that with the advent of Apple Music and the iCloud Library, the model has shifted from your Library being based on a computer and being pushed (synced) to portable devices, to the Library being based in the cloud itself (i.e. that's where the "official" or "original" copy of music/playlist/etc. data is kept), from whence it is pushed (synced) to all your devices, whether they're stationary computers, or portables.


I have two iPhones (recently upgraded to 6 and haven't disposed of my old 5 yet), and two computers (iMac and Macbook Air), so what I say here is the best explanation I could come up with to describe the behavior I witnessed coming across this bug. Hopefully some Apple engineer will read this, and maybe it'll help. My ability to actually tell what is going on, however, is severely hampered by not having direct access (a web portal maybe?) to the iCloud Library itself, only the mirrors of it on my devices (which are flawed and evidently do not update very quickly).


I can't speak for the first device I activated (my iPhone 6) because there was no other platform to see if it was syncing with. When I updated and activated Apple Music and the iCloud Library on the others though, it seemed as if there was a brief period (on the order of half an hour) during which changes were synced properly, including playlists, ratings, play counts, and song removals (I'll get to additions later). After this period ended--I cannot say definitively what ended it but I suspect it has to do with expiring/terminated connections), absolutely no more changes were synced at all, with the sole exception of music library additions. Moreover, any changes I made on my iTunes were actually reverted seconds later--I would try to delete a playlist and it would pop back up before my eyes.


The basic problem to me seems to be related to devices pushing updates back to iCloud's Library. For some reason devices are suddenly and irreversibly losing their ability to push Library changes back to iCloud. The only exception is adding songs, which I suspect is because the actual change is performed within Apple's servers (your device submits the addition request to Apple Music, which then passes it to iCloud Library), while things like modifying playlists and deleting songs must go directly from your device to the cloud.


That's my best guess. I have a decent knowledge of programming and networking and such, but I'm by no means an expect. All I know is that if this crap doesn't get ironed out, I'm going to have to take a look at Spotify.

Jul 3, 2015 1:32 AM in response to marxmarvelous

This worked for me.

(let me be specific about the problem I have been having: I lost my playlists on the iPhone when going to Music and iCloud, although they were still in iTunes on the Mac. I'm using latest versions of both, that is iTunes = 12.2 and iPhone6 = iOS 8.4 with new Music app)


I renamed my old playlists in my iTunes on the Mac. They appeared fairly instantly on my iPhone Music.


Even better. I created a new playlist on the Mac iTunes and simply drag and drop the songs from my previous playlist (i.e., the playlist that does not show-up on my iPhone). This also worked. It also created what appears to be a new playlist format in iTunes, so this was my preferred method.


Both iTunes (Mac) and Music (iPhone) now have the same playlists.


Note: I did not have a lot of playlists to begin with, and I never lost my playlists on the Mac/iTunes.

Jul 3, 2015 9:27 PM in response to marxmarvelous

So I don't know if this issue is still occurring, but I've spent the last two hours trying to resolve it for myself. Deleting all music, restoring from back up, on and on. So after googling and googling, I couldn't figure out what else to do. As others had stated it seemed like they phone thought the music was there since it was taking up space, but I couldn't access it.


Anyway, to get to the point, I attempted to sync via cable several times and always nothing. So as I was staring at iTunes, I noticed some of my songs were missing "info" or poorly labeled, so I started cleaning them up while I tried to think of what else to do. Then I noticed when I tweaked the "info", it was added to my phone on the next sync. So I started messing with the "info" of the songs in iTunes. I highlighted all my music, and tried to find something I could manipulate on all of them, but still have them sorted. Only thing I could see to do was the little heart, to say whether I "loved" a song or not. So I did it for all of them, synced, and nothing. So I thought "well that didn't work, now what?" I thought, maybe if I do one album, and tweak the genre or something. It would be lengthy, but I could do it in chunks. So I highlighted one album, and changed the genre, and went to sync. And guess what happened...all the music went on to my phone.


I don't know if it was a fluke, or a combination of things, but my music is back on my phone. Good luck, and if it works for anyone else, please let me know.

Jul 4, 2015 6:34 PM in response to marxmarvelous

This worked for me,


Turn on "iCloud music liberary" in itunes 12.2 preferences/general .. ( default is off.. but on on ios.. This may be one sourse if the problem )


Wait for iCloud library sync to complete.


And then the songs in yout itunes will be in your iphone, just make sure to uncheck the "Show only offline" option when in my music, then click make available offline for any album you added.


This did NOT delete any offline albums i acquires through Apple Music.

Jul 5, 2015 4:57 PM in response to marxmarvelous

I figured out the issue. In the summary section scroll down to options. Manually manage music is probably unchecked. Make sure you check that. then go to the music tab (under the phone icon) and you should see where you can select from there. If you already had playlists on your phone they should automatically populate as soon as you check the Manually Manage Music option. Hope it works for you it just had me pulling my hair out.

Jul 5, 2015 11:42 PM in response to marxmarvelous

Hi! Need help here. Apple Music is in the brink of messing up my library of 40K+ of songs.


Over the weekend, on my iPhone 6+, i updated to Apple Music. Chose the Merge option since replace sounds too absolute. Apple Music integrated wonderfully with my existing songs and playlists.


When i got home Sunday, I tried to add songs and revise my playlists on my iMac. Now i do not have internet connection except on my mobile thus my iTunes on my iMac is not up to date. iTunes didn't allow me to add songs to my device with the prompt, "cannot add because this device it using iTunes Match". I did not subscribe to match but i understand that it came with Apple Music. With that i decided i didn't need Apple Music nor iCloud Music Library. I turned them off on my device. My whole previous library on my device got deleted.


Now I thought it must be an upgrade issue. I decided to back up some songs and playlists on an external hard disk which i plan to load on my phone using my Macbook Pro. I went to work using my Macbook Pro. At work i have pretty decent internet connection. On my Macbook Pro, i urged my iTunes to the latest available. Still I can't load my playlists on my iPhone using the latest version of iTunes. Upon loading my playlists, no songs were included therein. How do fix this problem?

Playlists and music are not syncing (can't add any music to my iPhone now)

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