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WARNING: iCloud Music Library just destroyed my Mac's iTunes Library

I have a 13000 song library on my iMac. Installed iOS 8.4 on my iPhone this morning and had Apple Music and iCloud Music Library going...Everything was working fine on the device. Got home and installed 10.10.4 and iTunes 12.2 on my iMac. It asked to turn on iCloud Music Library and I accepted. All of the sudden it starts overwriting my album art with completely wrong art (example: Weezer showed art for a Radiohead album) on both my iMac AND my iPhone, screwing up metadata by putting random songs in albums where they didn't belong (there was a Cursive album where the first track was listed as a Foo Fighters song). Even worse, when I'd click to listen to certain songs, it would play the wrong song/artist, like the metadata was hijacked. What in the ****? I've had this library organized perfectly for the better part of a decade and Apple Music screwed it up in minutes.


I was able to restore everything through a Time Machine backup and made sure NOT to turn on iCloud Music Library when I re-opened the .itl file. What a disaster. Hopefully someone from Apple reads this. Thinking it may have something to do with a iTunes Match account I had briefly a few years back. But yikes, can't believe how much damage it did in 5 minutes.

Posted on Jun 30, 2015 7:45 PM

Reply
625 replies

Jul 8, 2015 5:15 PM in response to Csound1

I have hourly backups and both times I restored, yes. Or else I wouldn't have been this calm as I type all these.

True I have significantly less of a library than most of the people in here but I just can't imagine trying to correct them from scratch.

I used Tuneup in the past but the latest version of the software installs adware and I couldn't get it to work on iTunes 12.2 (or maybe because of Yosemite or both)

What I can't make sense is, Apple does not bother pulling the update or disable the iCloud Sync or at least disable iCloud sync for past/current iTunes Match subscribers.

Jul 8, 2015 5:37 PM in response to oomoot

oomoot wrote:


What I can't make sense is, Apple does not bother pulling the update or disable the iCloud Sync or at least disable iCloud sync for past/current iTunes Match subscribers.

As I had no problems at all with my very large library once Apple Music and the iCloud Music library went online and I started to use them I for one do not want them to change it, for me it works as advertised.

Jul 9, 2015 12:11 AM in response to Csound1

Maye "we're holding it wrong"...


Ok, so I have recovered from a catastrophic iTunes Library mess. But one thought that popped up a couple of days ago, when I talked to my daughter. So in that discussion I expressed my concern over losing my music, if I - at any point of time in the future - decide to terminate my  MUSIC subscription. Her response was bold: "Why do you even bother, you just gonna pay for this until you die. And when you do I'm taking over". Valid point. Why do I even bother. So instead of keeping my huge local iTunes Library, why not just deleting all this stuff, and replacing album by album with  MUSIC playlists. That way, it would look the same, at the surface. It would play the same. Artwork would be ok. All I have to keep are exotic albums Apple doesn't carry in their catalog. Not too many I guess, let's just say I could eliminate 90%+ of my current 24,500 tracks.


And one more thought. I am not playing any of this old stuff I love so much too often. Some I do, things are coming back. But I was really surprised to find that  MUSIC is actually giving me great For You suggestions. I mean really surprised, because my musical taste is anything but mainstream. So instead of living in the past, with a bulk load of music from which I won't play 99% any time soon, I can free myself from that burden, rely on  MUSIC to just have what want whenever I do, and move on to discover more music, broaden my music experience, share with family and friends.


Maybe I was "holding it wrong". I guess  MUSIC wasn't meant to be a storage solution for my historical library. That too. But mostly as a way to discover and experience the new. I think I'm going to do a major cleanup and just move on. Live's too short to live in the past.

Jul 9, 2015 12:50 AM in response to Frank Berzau

Frank,

Sorry but what you are saying is completely wrong. Yes, I want to pay for this service and $15 per month, this is not a problem, BUT that does not mean that I have to rebuild my library from the beginning just because Apple making ****** software and do not have a proper QA !!!


Let the user decide what to do BUT first Apple has to clean their mess!


I spent hours on deleting all music from iCloud and... after 6 hours some of the titles were deleted and most not. Than, the sync from iTunes stop syncing songs all together to my iPhone when I used my backup because - as I think - they were older than the one on the cloud! So after many attempts hours later I managed to sync the songs. Why they were synced this time? I don't know but it worked.


Why Apple could not do a simple button " Delete iCloud Music content". ?????

Jul 9, 2015 12:55 AM in response to Frank Berzau

Frank Berzau wrote:


"Why do you even bother, you just gonna pay for this until you die. And when you do I'm taking over". Valid point.


Valid if you assume that  Music still exists when you die (your daughter dies, your grandchildren die...). Given that Apple has a track record of killing off applications and services I would not bet my money on that. Especially when we talk about the music streaming market which is already as fragmented as it is young, also with lots of stakeholders involved.

And even if it does exist on Apple's side, any other party involved (e.g. Taylor Swift, a major label, etc.) might quit any time. Take a look at Netflix which just removed lots of movies and series: http://whatsonnetflixnow.blogspot.co.uk/2015/07/july-expirations-lets-call-it-ma ssacre.html


Frank Berzau wrote:

So instead of living in the past, with a bulk load of music from which I won't play 99% any time soon, I can free myself from that burden


If you do not care about stuff you collected over many years - fair enough. I feel the same e.g. about video games. But assuming that applies to everyone else here (i.e. "we're holding it wrong") is rather bold.


Frank Berzau wrote:


I guess  MUSIC wasn't meant to be a storage solution for my historical library.


When I remember the keynote correctly, Cue was all over "Man, we love music so much, and music is so important, and that super-rare bootleg mono recording from 1972 should live in the same place as that fresh new beats". So they practically advertised the service as a storage solution for your historical library, which is completely unique and important and nobody else can rebuild it, neither can the iTunes Store. They were fully aware of that. Destroying your library, modifying your metadata and matching live to studio versions unveils that all that "we care about your music" stuff was a total lie. They completely ****** up and they need to fix it. Fast. And they need to apologize for the damage done, though I doubt that will ever happen.

Jul 9, 2015 6:36 AM in response to Tuff Ghost

I wish I'd seen this thread before I updated. Apple Music decided to add disc numbers to all of my tracks and it doesn't recognize deluxe editions, so any deluxe or one-disc album I have is unmatchable.


And oh, how convenient - it's also forgotten how to automatically search for the rest of an album when you locate one song! I was about to be forced into either manually finding 1000 songs or cloud-downloading them.


You done goofed with this one, Apple. I'm undoubtedly canceling my Music subscription unless these issues are fixed. I can't believe Apple would base so much of their service on matching songs to libraries when that has ALWAYS been one of iTunes' biggest weaknesses.

Jul 9, 2015 8:24 AM in response to neander7hal

I am too a victim of this. I had my iMac with an iTunes Match subscription six months prior to the launch of Apple Music.


Upon updating both my iPhone and iMac to Apple Music, several hundred artists have now been lumped into a "unknown album/unknown artist."

Their artwork has been removed. These tracks are either iCloud Matched or iCloud uploaded.


I love discovering new artists on Apple Music and have been using iTunes since 2001 and have spent not only a great deal of money at the store, but many hours making sure my music is the way I want it.


I tried the Time Machine .itl fix, but it didn't work.


Also, Apple support has never heard of this issue when I've called for support.


I consider this data corruption. I no longer trust Apple with my data.

Jul 9, 2015 9:23 AM in response to taalvoel

I think iTunes Music for free for 3 months is a great way to discover new music as their "For You" recommendations are pretty great. I'm happy to stream for now and then pick and choose what I like and get it some other way.


But if things aren't fixed after the trial, then I'll cancel and discover music in the many ways I've used for my entire life up to now! I'm not going to risk my music library being corrupted by some faulty algorithms.


One interesting thing: the music I saved for offline listening on my iPhone is still there after I turned iCloud Music Library off. I don't get it - I've even synced multiple times since then! And also, I left it "on" on my iPad and everything is the same after I turned it off on my iPhone... it's still showing all of the stuff from my iPhone so maybe the iPad will just be a snapshot of what my iPhone music library was for the brief period that iCloud Music was on? Weird stuff.. I expected the Music app on iPad to have updated (i.e., removed everything) when it realized that there was no longer a source to copy.


And just to be clear: my main music library on my iMac was never uploaded to iCloud Music; I wasn't able to turn it on on my iMac (thankfully).

Jul 9, 2015 12:40 PM in response to Tuff Ghost

Hi,

Same here as everyone of you: Apple Music destroyed my entire iTunes library. I managed to rebuild it (thanks to Time machine) and tried to edit the corrupted metadata as much as I could.

But, it is not my only concern now! When I try to close iTunes (12.2) on my iMac (Yosemite10.10.4), it takes quite a long time but, on my MacBook Pro (Yosemite 10.10.4), it never ends and and I need to "force quit" iTunes each time now. Impossible to do otherwise.

Anyone has an idea (as to why and) how to manage that?

Does anyone have the same kind of problem?

It is too bad since Apple Music is a good concept but I can't imagine going on very long this way with it. Anyway, in 3 months, no way I will pay for such a beta version.


Thanks fo any reply.


PS: I wrote back all that to Apple (via Apple feedback) and hope they will correct these major bugs with Apple Music very very soon.

Jul 9, 2015 1:32 PM in response to Tuff Ghost

Mine is oh so worse. The only thing that is right is the artwork. Artist / Album / Title are all wrong. And what makes it terrible is that I have iTunes set to keep my library organized, so the files all got moved into the wrong folder based on the new wrong metadata.


I would literally have to listen 12000 songs individually and update the metadata for each one to get this back to where it was.


I'm devastated. Apple - we need a retroactive fix!

WARNING: iCloud Music Library just destroyed my Mac's iTunes Library

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