You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

WARNING: iCloud Music Library just destroyed my Mac's iTunes Library

I have a 13000 song library on my iMac. Installed iOS 8.4 on my iPhone this morning and had Apple Music and iCloud Music Library going...Everything was working fine on the device. Got home and installed 10.10.4 and iTunes 12.2 on my iMac. It asked to turn on iCloud Music Library and I accepted. All of the sudden it starts overwriting my album art with completely wrong art (example: Weezer showed art for a Radiohead album) on both my iMac AND my iPhone, screwing up metadata by putting random songs in albums where they didn't belong (there was a Cursive album where the first track was listed as a Foo Fighters song). Even worse, when I'd click to listen to certain songs, it would play the wrong song/artist, like the metadata was hijacked. What in the ****? I've had this library organized perfectly for the better part of a decade and Apple Music screwed it up in minutes.


I was able to restore everything through a Time Machine backup and made sure NOT to turn on iCloud Music Library when I re-opened the .itl file. What a disaster. Hopefully someone from Apple reads this. Thinking it may have something to do with a iTunes Match account I had briefly a few years back. But yikes, can't believe how much damage it did in 5 minutes.

Posted on Jun 30, 2015 7:45 PM

Reply
625 replies

Jul 13, 2015 11:34 AM in response to fabianhartmann

Longtime Match user. Saw this thread, thankfully. Backed up everything. Wiped my iOS devices of any music. Upgraded my primary Mac and immediately turned off iCloud Music Library this weekend. Turned off "Share details about your library with Apple" in preferences:store.


Seems to be working for what it is. My music and metadata is fine/untouched. I have access to the 90 day trial of Apple Music (streaming) on all of my devices. If I want access to my Match music on my other devices, I can download them. It might help that I ripped all of my CD collection as Lossless.


What I don't have that I presume iCloud Music Library would do, is synchronized playlists across devices. Is synchronized downloads (for offline use) also an iCloud Music Library feature?


Just installed the 12.2.1 update. No changes, but I won't trust it / iCloud Music Library until I read it's fully safe. I manage a handful of Mac systems at work, and have turned off iCloud Music Library for our users. Waiting for this to settle.

Jul 13, 2015 12:00 PM in response to mrcutter1

I've also downloaded the update. I'm at the 70% point of teasing my library album by album into the cloud. Fixing live/studio errors and artwork as I go along. It is all rather tedious. The update may be a bit better but perfect it's not. I just tried to upload the Tattoo You album by little known London rock band The Rolling Stones. The result for "Hang Fire" was a bit perplexing. Some rap song I've never heard of.


That one has destroyed my trust...so back to the slow grind.

Jul 13, 2015 12:11 PM in response to fishdoggy

I just installed the iTunes update. I was hoping it would reverse the damage. I still had a huge group of artists lumped into one album of unknown artists/album.


But here's what I had to do to get it working: I had to turn off "the virus" AKA iCloud Library. And re launch iTunes and let it run again. This is even after the new update they offered!


And now everything *seems* like it is back where it should be. And then turn on iCloud library back on.


And then hope your music doesn't become corrupted, because I am a Match subscriber and I still don't understand how they are integrating the two systems, Match and AM.


And rather than we are enjoying our libraries and listening to music that HEALS us, we have to constantly be on guard of their software updates corrupting our own LOCAL files.


It shouldn't touch your own local files. It shouldn't commandeer your local files like this.

Jul 13, 2015 12:25 PM in response to fishdoggy

@fishdoggy - You say "teasing it album by album" - I thought it was an all or nothing thing? How are you getting it to handle one album at a time?


Can anyone with a very large library (125,000+ track) report on how it handles things since they're still limiting the total track count? What happens to all the music that doesn't fit into the quota? It just gets left behind? How does it determine what to upload and what to leave behind?

Jul 13, 2015 12:38 PM in response to fabianhartmann

After having seen my 16.000 tunes library, carefully curated since 15 years, messed up in the most horrible way in a matter of minutes...

After having spent frustrating hours trying to restore in vain from a first Time Machine backup I have at home (error -36 popping up without mercy)...

After having to wait a week before I had acces to a second Time Machine backup I keep out of home, which luckily enough did function...

I will under no circumstances trust any iTunes updates enough to connect to iCloud music library again before I have moved all my tracks to another off line application.

Jul 13, 2015 12:50 PM in response to Scot Hacker

I have a library with about 1400 albums in it. I turned on the music iCloud thing on my laptop but did not merge or add everything into the cloud straight away - you can defer that indefinitely. What I am doing is going through my iTunes library artist by artist and right clicking that artist and choosing "Upload To iCloud Music Library". I then check each album by that artist (on my phone or on another machine running iTunes) to make sure the tracks are correct and that artwork is consistent...then move on to the next artist. Some artists with vast back catalogues, tons of "collections', live albums etc are really tough to get right. e.g. both Elvises (Costello & Presley!), Beatles, Stones, R.E.M., Bruce, Queen etc.


An album like "Bowie at the BBC" for example has a load of studio recordings made by him at the London BBC studios which are neither live recordings nor the album-released versions. Yet the cloud matching system just matches them with any old song it can find. For the actual album to get uploaded I have to go in & rename every track (for example Space Oddity becomes Space Oddity (BBC)) then do the upload. The matching system finds no match for a track called that and so my mp3s get force-uploaded.


What is doubly frustrating is that iTunes can match the album quite easily. I have Roy Orbison one called "A Black and White Night" which is a live recording made just before his death, If I click on that album in iTunes and select "Show in iTunes Store" it finds it and displays the correct tracks. When I upload to the cloud...I get a load of mismatched recordings from the early 60s onwards. Its quite obvious that the matching algorithm does not look for "artist/album/track"...it is quite happy just matching "track".

Jul 13, 2015 1:39 PM in response to Tumulus

.........."I will under no circumstances trust any iTunes updates enough to connect to iCloud music library again before I have moved all my tracks to another off line application".

My experience is similar to yours. My question to you is have you identified another off line application that you like? I have looked at several but have not identified one that I really like yet. I have 17,500 carefully curated songs, and I most certainly do not want to have to experience this again.

Jul 13, 2015 4:10 PM in response to Tuff Ghost

I jumped in the cold water and installed iTunes v.12.2.1. My thought was it can't get worse than what it already was.


I did notice improvement. On my iPhone the artwork seems much better. So far I spotted only one wrong cover. But I just did a very quick check.

Anyhow artwork which was previously wrong now is OK, except the one case I spotted.


BUT in iTunes the artwork is still messed up. Any ideas? Has anyone had the same experience?


In iTunes if I play Metallica's Creeping Death track it ends up playing Rick James, which I am sure I did not even have in my collection.

If I play the same track on my iPhone it plays the correct track!


What a mess....!!!!!!!!

WARNING: iCloud Music Library just destroyed my Mac's iTunes Library

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.