You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

WARNING: iCloud Music Library just destroyed my Mac's iTunes Library

I have a 13000 song library on my iMac. Installed iOS 8.4 on my iPhone this morning and had Apple Music and iCloud Music Library going...Everything was working fine on the device. Got home and installed 10.10.4 and iTunes 12.2 on my iMac. It asked to turn on iCloud Music Library and I accepted. All of the sudden it starts overwriting my album art with completely wrong art (example: Weezer showed art for a Radiohead album) on both my iMac AND my iPhone, screwing up metadata by putting random songs in albums where they didn't belong (there was a Cursive album where the first track was listed as a Foo Fighters song). Even worse, when I'd click to listen to certain songs, it would play the wrong song/artist, like the metadata was hijacked. What in the ****? I've had this library organized perfectly for the better part of a decade and Apple Music screwed it up in minutes.


I was able to restore everything through a Time Machine backup and made sure NOT to turn on iCloud Music Library when I re-opened the .itl file. What a disaster. Hopefully someone from Apple reads this. Thinking it may have something to do with a iTunes Match account I had briefly a few years back. But yikes, can't believe how much damage it did in 5 minutes.

Posted on Jun 30, 2015 7:45 PM

Reply
625 replies

Jul 14, 2015 3:16 PM in response to Tulir

Tulir wrote:


sweet-jane wrote:


I just stumbled upon this help article: If your music library shows incorrect details with iTunes Match or Apple Music, and you previously cancelled an iTunes M…


I think you have to perform all these steps after installing the 12.2.1 update to fix the issue.

The only problem here that the Reset iCloud Music Library button only shows if you had iTunes Match previously. For people that did not use Match the reset button does not exist.


The procedure only applies to people who had Match earlier.

Jul 15, 2015 1:31 PM in response to jopu

Ok guys.... I need to share this... I took the leap of faith (after making sure I have a recent backup of my music files as well as iTunes library) and activated the iCloud Music Library. Let's make a note here that I am NOT a Match subscriber. and that my local library is about 10000 songs.


Hear this...

It seems that no metadata has been changed, not a single wrong cover art appears (few were missing though!), most importantly, no song has been changed from a live version to a studio version as well as all cover versions are still cover versions...

So far I only checked few most obvious options but they were all ok!


edit: forgot to add that I did a had few duplicate albums... they were all albums that I have been purchasing in iTunes.

My guess is that this is because I had made mp3 conversions of the m4a-files and I had only the mp3-"versions" in my iTunes library... I'm just guessing here but I assume that Apple Music automatically added the purchased albums on my library!? Hence they were doubled -> mp3 and m4a of the same song.


I'm happy!

Jul 15, 2015 1:54 PM in response to Tumulus

I have been searching sites for an iTunes music library alternative since I read your post, and I've come up with zilch. What I want is an alternative third party database that I OWN myself. Something that I can use to import all of the music I have in iTunes and any other sources on my computer. So, if iTunes continues to be problematic with updates in the future, I can use my third party program. I've researched many programs, but I have found nothing satisfactory yet.

Jul 15, 2015 2:49 PM in response to Tuff Ghost

I spoke to Customer Relations today about this. They got an iTunes Senior advisor on the telephone.


We shared a screen he was not able to fix or suggest a fix for my many issues. He said they are software bugs and would forward to engineering.


Two new issues today: Adding my computer to Match doesn't work; it simply hangs on the add screen. Also, my new purchases have disappeared (it won't allow a re-download of this specific song) and he wasn't able to push them down to me.

Jul 15, 2015 2:59 PM in response to JazzmanJohn

JazzmanJohn wrote:


I have been searching sites for an iTunes music library alternative since I read your post, and I've come up with zilch. What I want is an alternative third party database that I OWN myself. Something that I can use to import all of the music I have in iTunes and any other sources on my computer. So, if iTunes continues to be problematic with updates in the future, I can use my third party program. I've researched many programs, but I have found nothing satisfactory yet.

I have decided that nothing is as good a database as my own highly customized set of folders and files on my NAS drive, leaving the only other decisions to be 1. What do I want to sync my ipod (either iTunes or a 3rd party sync) and 2. What do I want as a player? I have always loved VLC, but I have also had good luck with Clementine. I am now ready to checkout VOX, and some of the commandline players (CLI - still the best interface!). There is a discussion of alternatives here:


https://www.reddit.com/r/osx/comments/36okme/what_music_player_do_you_use_as_an_ itunes/

Jul 15, 2015 3:38 PM in response to JazzmanJohn

@JazzmanJohn


Maybe you'll be interested in these two different programs I've been experimenting with lately.


Vox is a free minimal music player for the Mac. It has an iTunes Match-like paid component called Loop. The big difference with Loop is you can upload unlimited files in multiple formats, including lossless. Anything from MP3s & AACs to FLAC & ALAC is fair game.

I haven't fully jumped in yet, as the cloud component is yet another paid service, but I am beta testing it and it has a lot of promise. Check it out: http://coppertino.com/vox/mac


Plex is a free media server that uses a slightly different approach. There's no cloud library... instead, your home computer becomes the cloud. You can stream music (and video) directly to your iPad, Android, TV, Chromecast, Playstation, etc. You can play music at work or watch movies at your friend's house.


There's an iOS app that's about five bucks, and there's some paid subscription extras. Both optional.


You are in complete control of your files. In fact, since Plex can't touch your files, you'll need to keep iTunes (or another tagging program) around to make changes.

It's a bit tricky to set up at first, but once you have it working it's awesome. It's what I'm using now and I'm pretty happy with it. More info here: https://plex.tv/

Jul 15, 2015 4:46 PM in response to tikilab

Thanks for the info. I'm not a real techie, but I am a music guy. So, please tell me something. Do these programs allow me to IMPORT all my songs from iTunes and play them? I'm not interested in a player that just plays songs from my iTunes library. I want a data base that IMPORTS the songs, stores them and plays them. I want this for my Mac computer. I do not care if it syncs with my iPhone or iPad or even has a cloud service. I just want it to serve as a database and player on my Mac. I also want it available in case iTunes keeps messing up my database in the future, and I want it to be something I own that will not be subject to updates that might week havoc with it like this latest iTunes debacle. In other words, I want something that I own and control myself. Will one or both of these do the job?

Jul 15, 2015 6:43 PM in response to JazzmanJohn

By IMPORT, do you mean you want the program to make a copy of the songs that it uses, instead of just referencing the songs in their original places? Neither one of these programs does that.


If you use Vox by itself (without the cloud part), it just plays music files from wherever you've stored them. It's a small window, very basic, with not a lot of display options. Your "database" would be the folders in the Finder.


Plex also references song files and plays them from their original locations. However the presentation is the opposite of Vox. It's fancy looking and looks good displayed on a big screen. It does require the Finder folder structure to be a certain way, but you might already have them set up that way. If you let iTunes arrange your music in it's media folders, they will work fine. Here's a link that explains how the files should be arranged: https://support.plex.tv/hc/en-us/sections/200058637-Naming-and-Organizing-Music- Media


I would just try each one and see what it offers. It's better to experience them for yourself and they won't break anything. Worst case, they don't work the way you want, and you've scratched two more apps off your list. 🙂

Jul 16, 2015 6:09 AM in response to JazzmanJohn

So you want two copies of your music library? One for iTunes and one for this other app? That would be a lot of GBs for me.


Like I said, neither one of the apps I suggested touches your files, so they are relatively safe to use on your originals. In any case, you should always have a backup (or two).


We've gone way off the subject and we should let it get back to iCloud Music Library. If you want to talk about this any further, I started a new thread here:


Alternatives to iTunes (Mac)

WARNING: iCloud Music Library just destroyed my Mac's iTunes Library

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.