iTunes in the cloud purchases no longer visible after enabling iCloud music library

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Level 1

4 points

iTunes in the cloud purchases no longer visible after enabling iCloud music library

Hello,

After upgrading to iOS 8.4 and iTunes 12.2 I enabled iCloud music library. Once I did this all my iTunes in the cloud purchased content disappeared from my library. I do not store the songs on my devices as they lack sufficient storage, I have great broadband and cellular so stream everything. Once enabling the iCloud music library it is almost like I have purchased no music, all that is visible is the odd digital booklet. All purchases are still visible if I look at my transactions/account page. Is this intentional? If it is it seems odd, as it completely negates the excellent service of iTunes in the cloud. Anyone experiencing the same?

iPhone 6, iOS 8.4

Posted on Jul 1, 2015 3:32 AM

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Answer 1

Top-ranking reply

SRanford

Level 1

18 points

Jul 1, 2015 3:38 AM in response to Skruffybloke

I had the same problem (I think), until I went to My Music and clicked on Albums and at the bottom is the option Music Available Offline. This was enabled for me so I flicked the switch everything suddenly showed up – the same on my iPhone as on my MacBook.

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Answer 2

Skruffybloke Author

Level 1

4 points

Jul 1, 2015 3:48 AM in response to SRanford

Thanks for the reply. Unfortunately, after toggling that I was unable to see anything! So I guess I already had it toggled correctly. I may just have to call customer services. Perhaps they can inform me if this is an intentional, if somewhat frustrating, part of the service.

Thanks again.

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Answer 3

SRanford

Level 1

18 points

Jul 1, 2015 4:10 AM in response to Skruffybloke

One more thing to try – if you are brave – before toggling that switch I made sure everything was OK in iTunes on my MacBook and then disabled Apple Music on my iPhone, switched it back on, and when asked whether to Merge or Replace I chose Replace this time. I did that before changing that option, not sure whether that needs to be done first?

First time around I chose Merge as I thought it would just kind of mash my libraries together so everything was everywhere, but I actually got nothing on the phone... strange.

I'm still rather confused whether to delete music from my iPhone now as Apple Music is supposed to upload everything to iCloud so it is available everywhere and therefore free up room on mobile devices – don't want to trash stuff and lose it. Apple really need to be clearer with this side of it. Everything sounds great until you actually use it and things just aren't very straight forward...

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Answer 4

Jul 1, 2015 4:25 AM in response to Skruffybloke

A couple of things to check:

Settings --> iCloud --> log out, then log back in
Settings --> iTunes & App Store --> Log out, then log back in
Settings --> Music --> ensure iCloud Music Library is green (it defaults to grey if you logout/login!)

If all that fails, try powering off / turn on.

Hope that helps!

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Answer 5

Skruffybloke Author

Level 1

4 points

Jul 1, 2015 4:33 AM in response to SRanford

Yes, all my computers have the same issue unfortunately. I think it is to do with me saving nothing locally as everything is bought through iTunes so I stream. I do not get the merge/replace option when switching iCloud music library on, from any device. Oh well, I will just have to phone customer services I think and inform them of the issue, I've already sent iTunes feedback. It does seem odd that this has happened given Apple's push for us all to stream our iTunes purchases! I do it and then it causes this type of issue. Oh well...

Thanks again.

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Answer 6

Jul 1, 2015 5:00 AM in response to Skruffybloke

I've got the same problem - on both my iPhone and my iPad Mini. Turn off iCloud Music Library, and bam! My purchased music in the cloud returns to my music. I've tried all the things that people have posted here - still no luck..

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Answer 7

Skruffybloke Author

Level 1

4 points

Jul 1, 2015 5:18 AM in response to Skruffybloke

Think I sorted it. Download everything to one computer (through iTunes) temporarily. Then right click on each downloaded album/whatever and click remove download. Then they stay in the library synced across all devices ready for listening.

Might also work through the iTunes store app on iPad etc but haven't tried that.

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Answer 8

Jul 1, 2015 11:12 PM in response to Skruffybloke

Easy answer (on my Mac but I'm sure Windows is similar).

Under "View" in the menu bar, there is an option for "All Music/Movies/TV Shows ( x )" or "Only X Available Offline". Toggle "All..." and the "in the cloud" purchases will appear.

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Answer 9

Skruffybloke Author

Level 1

4 points

Jul 2, 2015 2:51 AM in response to ronmexico801

Hello,

Unfortunately that toggle was set correctly, as you describe. The best way it seems to fix this issue seems to be that detailed in my previous post. Downloading all my music to iTunes on one computer, then selecting remove download once completed and the iCloud music library updated. This seems to have worked and I can now see all my purchases on all devices.

Thanks to everyone for their input.

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Answer 10

Jul 3, 2015 8:45 PM in response to ronmexico801

thank you!!!!!!! it helped!

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Answer 11

Jul 5, 2015 11:03 AM in response to Skruffybloke

I stumbled upon an easier way to deal with this; when I turned on iCloud music library in the latest iTunes on my MacBook Pro, all items in my iTunes library were synced in the cloud and thus appeared on my iPhone and iPad. It took awhile as my library's quite big, but it has done It. Caveat: some artwork is incorrct. Hope this helps some people.

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Answer 12

Aug 18, 2015 3:15 PM in response to Skruffybloke

Just click on your little profile name at the top and click on Family Purchases.

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Answer 13

Reverus

Level 1

0 points

Dec 5, 2015 2:55 PM in response to Skruffybloke

I just had this problem. To re-state:

I downloaded the new "iTunes 12.3.1.23 64bit" and after installation I found that my library was empty. There was one "free download" song in the Library, that was it.I purchased an album and it showed up (of course). I then threw things and cursed. Then after systematically clicking on everything in the program I found the answer:

To get you music back - go to view > show iCloud purchases

All my previous albums immediately appeared (although I had to download them all again from the cloud!!! lame.)

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