cloud deleted photos help!

Question

yaauldgoat Author

Level 1

5 points

cloud deleted photos help!

I lost my old iphone and bought a new one.

When I turned on the new phone none of my old photos were on my phone.

I wiped my phone again last night and did a full reinstall from scratch . But still no photos!

Is it possible they were deleted from the cloud?

I only took photos, I never transferred them to an album, etc. Is there a risk these photos are only stored for 30 days if I didn't reorganise them?

My contacts & apps have appeared on my new phone.

iPhone 5s, iOS 8.4

Posted on Jul 1, 2015 4:20 AM

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Answer 1

AmishCake

Level 6

9,636 points

Jul 1, 2015 9:41 AM in response to yaauldgoat

Were you backing up your photos anywhere? Did you have PhotoStream turned on or iCloud Photo Library?

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Answer 2

KiltedTim

Level 10

195,627 points

Jul 1, 2015 10:11 AM in response to yaauldgoat

yaauldgoat wrote:

I only took photos, I never transferred them to an album, etc. Is there a risk these photos are only stored for 30 days if I didn't reorganise them?

No idea what you mean by reorganize them, but I suspect it's irrelevant. If you didn't back up the old phone, and you were only using PhotoStream for cloud storage, they were deleted from the cloud after 30 days. That's how PhotoStream works. It is not permanent storage.

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Answer 3

yaauldgoat Author

Level 1

5 points

Jul 1, 2015 2:48 PM in response to yaauldgoat

Hi,

Thanks for the help. I used to get messages telling me my had been backed up to the cloud, I'm not sure h

The option iCloud Photo Library is turned "on" in my new phone, I don't know if it was turned on in my old phone. So if this option was off in my last phone I have lost all my photos and videos?

Thanks

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