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Songs missing at Apple Music

Yesterday I installed Apple Music on my devices, but I'm noticing a lot of bugs in this service.


First, I cannot access almost 90 of my songs (these songs are at iTunes, but I can't access from my iPhone or my iPad, after the update). When I was using iTunes Match I could access all my songs, but now some songs disappeared from my iPhone.


By the way, most of these songs that disappeared I bought at iTunes Store.


For example: I have 10 songs of John Mayer, all bought at iTunes Sotre. I can see (and hear) all the 10 songs at my iTunes for Mac, but when I use to the app Music on my iPhone/iPad I can only see and listen 5 of these songs. I even tried to put these 5 missing songs at a list at my iTunes (shared with iCloud), but when I access the same list at my iPhone, it is empty.


Is this happening with anyone else?

iPhone 6, iOS 8.4

Posted on Jul 1, 2015 12:06 PM

Reply
46 replies

Sep 23, 2017 2:37 PM in response to tarsozw

Hello! I had this same issue, however, I was just able to correct it.


Go to Settings> Scroll down to Music> locate iCloud Music Library and turn that feature on. It's going to ask you to if you want to 'Keep Music', choose to do so! Once you do this, you should be able to go to Music and see all of your most recently downloaded Playlists, Albums and more, there!!


Hope this helps!! 😀

Jul 2, 2015 3:17 PM in response to tarsozw

I was struggling with the same thing--then I realized the problem is much, much worse. Hundreds of my songs seemed to have disappeared, then I tried playing a song and realized that iTunes had renamed about 1/3 of my library. This includes assigning it a new Artist, Title, Genre, Album and Album Cover. I thought I could just delete the index file and try again, but iTunes actually renamed the physical files and moved them into random folders. So my AC/DC albums are now all empty, but my Best of John Lennon plays about 1/3 John Lennon songs, Back in Black (Incorrectly labeled "Imagine"), and the rest are other random tracks that it swapped in for the real files. My John Lennon songs are apparently now somewhere else, but there's no way to know without playing every. single. track.


I've got 5,000 songs--so maybe I can spend a couple months resorting everything and blindly hope that iTunes isn't going to screw everything up again? Or maybe should just completely bail on iTunes.


Anyway, check your other albums--maybe they were mysteriously moved and renamed.

Jul 2, 2015 9:17 PM in response to tarsozw

If you turned off iCloud Music Library in Music settings, you might have lost all your music:

Turn off Show Apple Music, Turn off iCloud Music Library. Your old music and playlists should appear on your device. It might take a while for your music to appear since some of it is downloaded from iCloud.


If you can't drag and drop music from your iTunes library:

Turn off Show Apple Music, Turn off iCloud Music Library. From iTunes and your device. This should allow you to drag and drop your library. Basically restore what was lost. Re-enable Show Apple Music to enjoy Apple Music services.


If you want to enable Apple Music albums offline:

Apple music enables you albums you listen to to be made available offline (copying those albums to your device) but, you can't do this without enabling iCloud Music Library. Doing this will merge your current library (stuff that was already on your device) with iCloud. This is a problem that might be solved in time.

Jul 4, 2015 2:08 PM in response to tarsozw

I did the upgrade last night and signed onto Apple Music. These two things are the two single worst things I have ever done. Don't do it! Don't upgrade and don't sign up for Apple Music!

My ENTIRE collection of thousands of songs have been deleted on both my iPhone and my Mac. I had over 50 gigs worth. All gone. The only songs I have left are about the dozen or so I purchased through iTunes. Apart from that, decades of my music completely completely wiped out. I've tried everything and read every forum and can't get them back.


Apple, you have lost someone who has been a lifelong customer, for good.

Jul 12, 2015 9:21 PM in response to OzLab10

I'm very close to being a "former" lifelong (but no longer) customer as well... I live somewhere that there IS NO cell phone and therefore "streaming" possibilities. I want ONLY the hours of iTunes songs that I legally paid for and downloaded when I was on holidays from the north the last 12 years to be on my iPhone so that I can listen whenever or wherever despite not having a cell phone service for 8 months of the year.


To make matters worse, when I looked at the iPhone memory breakdown when it was plugged into the computer, I think that the songs are still filling 38 GB of memory, and after the "Music" update, it might have even doubled the songs space as there is suddenly 39 GB "Other" Files that I cannot explain, pretty much maxing out my entire Phone.


I am FURIOUS with this downgrade and hope that I won't receive info from the company when I call that the only fix for it is to pay an annual fee to do something stupid like iTunes match account or to upgrade the size of iCloud memory just to listen to songs I ALREADY paid for....


ANYONE know how listen to songs offline without paying for additional Apple services?

Songs missing at Apple Music

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