You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Songs missing at Apple Music

Yesterday I installed Apple Music on my devices, but I'm noticing a lot of bugs in this service.


First, I cannot access almost 90 of my songs (these songs are at iTunes, but I can't access from my iPhone or my iPad, after the update). When I was using iTunes Match I could access all my songs, but now some songs disappeared from my iPhone.


By the way, most of these songs that disappeared I bought at iTunes Store.


For example: I have 10 songs of John Mayer, all bought at iTunes Sotre. I can see (and hear) all the 10 songs at my iTunes for Mac, but when I use to the app Music on my iPhone/iPad I can only see and listen 5 of these songs. I even tried to put these 5 missing songs at a list at my iTunes (shared with iCloud), but when I access the same list at my iPhone, it is empty.


Is this happening with anyone else?

iPhone 6, iOS 8.4

Posted on Jul 1, 2015 12:06 PM

Reply
46 replies

Jul 12, 2015 11:32 PM in response to tarsozw

I have the same problem. It's really stressing. This is a REAL AND GIANT MISTAKE of Apple Music and the new iOS. This not even work with backups. The most of my songs in my iPod are lost (not in iTunes, just in my i Pod), and i want my music back. Apple Music is losing my preference, and i am shure that i'm not the only one.

Jul 13, 2015 4:48 PM in response to Hazagem

Just for kicks, I just now uploaded a CD to iTunes. (I'm an iTunes match user.) Of course, it's there on my iMac. On my iPad, which is still at IOS 8.3, everything is fine. On my iPhone, which is at IOS 8.4, the album is there but the songs won't play. I can't warn you strongly enough, if you're an iTunes Match user, don't upgrade to IOS 8.4. It's not working with iTunes Match.

Jul 19, 2015 3:20 PM in response to formerwindowsuser

The album that I uploaded (Boz Scaggs - Silk Degrees) that would work on the iMac and the iPad (IOS 8.3) has now started to work on my iPhone (IOS 8.4). It took a few days, but I can now play it. The upload didn't take effect immediately on my one device (iPhone) that's running 8.4 but eventually it did. Maybe some progress is being made.

Jul 31, 2015 11:27 AM in response to Mottpott

This has been a really messy upgrade. Someone randomly broke my phone over the July 4th weekend (and didn't fess up, stay classy Killeen). Getting a new phone and backing it required that I upgrade my iCloud storage (as my laptop with the original iTunes account was stolen). Did that, updated the new phone which required upgrading to the newest iOS, signed up for the free trial of Apple Music, and poof! Decades of music, CDs I purchased and burned to iTunes (some rare pieces in there mind you) gone! On top of that, what ever was "saved" through the back up to iCloud (an assortment of iTunes purchases and parts of burned albums) didn't even directly transfer to the new phone's hardrive (what other reason would I have a 128 gb phone?), but just plays out of the cloud. This unknowingly upped my data usage this past month to were I'm now at risk of going over my data limit for the month and being charged an arm and a leg. It's also incredibly annoying when I'm listening to a burned live album that did save to the cloud only to hear random tracks replaced with the studio album version via Apple Music! Sacrilege! Maybe it's time to become a luddite and get a record player and start a vinyl collection.....

Jul 31, 2015 11:36 PM in response to tarsozw

I updated my iPad mini to iOS 8.4 but didn't buy the subscription, I'm not paying to listen to the music I already bought. I have about a dozen physical CDs that I uploaded to iTunes and could play fine. I paid for these CDs already and I don't want to pay for them again. They show up in my music app but the writing is grey instead of black like my other songs and it won't let me these greyed out songs. Most of the songs are from the physical CDs but 2 CDs I know I bought from Apple are also like this. If anyone knows how to fix this let us know. I want to plug in my ipod to upload some new songs but I don't want it messing up my music there too.

Aug 21, 2015 3:41 AM in response to tarsozw

MY songs aren't missing but the app freezes all the time & just shuts or shows me a blank screen .... It will not load in my car properly anymore same thing freezes goes blank & turns off or it will play one song & then take itself off playlists I am soo annoyed & frustrated it worked perfectly fine before ! The latest update to "fix" issues has done nothing !! anyone else having these problems when trying to play via mobile/ Bluetooth??

Sep 14, 2015 6:40 AM in response to colster123

This is what happened to me. Lost a lot of songs and all my playlists disappeared. I went into settings and iCloud was turned off so that is obviously the default setting after an update. Turned it back on and all the playlists returned but I am still missing a couple of hundred songs maybe it just takes a while we will see.

Sep 17, 2015 9:33 AM in response to tarsozw

This may be worth a new post, but just a couple of followups:


I've avoiding upgrading to 8.4 waiting to hear that this problem was fixed. Yesterday the problem was back-ported to 8.3.


Yesterday on 8.3 all of my playlists and songs suddenly disappeared. Same symptoms as everyone here has noted: space on the device was shown as used in "Other", but Apple Music only showed the few dozen songs I'd purchased through Apple, (and none showed as being on the device). When I connected to the desktop for backup, iTunes could see the music on the phone, but the phone couldn't.


Note, even upgrading iOS 9 and restarting did not fix the problem.


Like others here, the machine with the originally ripped CDs was not available to me, so just re-syncing was not an option. Luckily I had brought iExplorer from Macroplant after a previous iPhone upgrade to help me move my iPhone content from one iPhone to a new one. (Note: I'm not associated with the company other than having used it to save my iPhone data in the past).


What I ended up doing was using iExplorer to find the raw music files on the iPhone. The iExplorer default "copy my music" function didn't work (I guess it depends on the phone to identify the music?) but looking through the raw media files in the iExplorer browser I was eventually able to find thousands of obscurely named files on the phone (with names like XKL13xxe.mp3 that clearly contained music, organized into numbered folders of a couple of hundred files each). I used iExplorer to copy these files to a random directory on my desktop (this was on a PC, I assume it would work on Macs too). From there, I copied the files into iTunes via drag and drop (the metadata describing artist, album, etc. was maintained through this process).


After verifying that iTunes saw the same number of music files on the computer and on the iPhone, I then had to use iExplorer to manually delete all the audio files off of my iPhone, because even though I told iTunes to erase my music files off the phone (so I could resync from a new machine), it still couldn't recognize the music files to delete them (and so there wasn't enough room on the phone to copy new copies of the recovered music to the phone). After doing that deletion of music and resyncing from iTunes I finally got to a point where my music was restored. I still lost my playlists, though I suspect it may have been possible to save them if I knew how they were stored (I only had one playlist of "favorites", so that wasn't as big a loss for me as it is for others).


So I guess all in all this is (a) a warning that this can happen on iOS 8.3 also, and (b) an ad (indirectly) for the iExplorer product, though there may be other products that can perform similar functions.


Good luck! This was extremely painful and infuriating. The fix was extremely non-obvious, even having read all of the suggestions in these posts.(In fact, most suggestions weren't available, given that I was on iOS 8.3, so many of the settings options didn't even exist at the time.)

Sep 28, 2015 1:43 PM in response to OzLab10

I have solved this problem of my personal songs that I have collected over the years being removed when I upgraded to iPhone 6s. Fix it this way;

You must have all your music saved in you music library on your laptop to do this. Plug in your iPhone to laptop.

1. Go to iTunes music on your laptop, music, sync music and uncheck "entire music library"

2. Check Selected playlists. Scroll down to make sure there are nothing is checked and "Sync Music" is 0 at the top

3. Apply then Sync

After nothing has been transferred to your iPhone and sync is finished repeat process but this time make sure "entire Music Library" is check and sync again

Your old music will be all transferred onto your iPhone and you can enjoy as usual

Songs missing at Apple Music

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.