Thank you for the textbook answer. The lack of sincerity and concern for customer satisfaction is evident, and not what I expect from Apple, Inc.
The point is being completely missed. This is Apple's problem to sort out, not the end user. Apple is moving to a large volume of subscription based downloads, then they should be available on all devices.
All devices have to be plugged back in to a computer at some point, any subscription items could be removed then- I should think. But I'm a social scientist, not a techie.
I am considering cancelling my subscription service and just purchasing ala carte to ensure I have the flexibility I deserve. I should not have to pay for the subscription AND the song in order to get it on a device I use daily (iPod Shuffle).
As IT geniuses leading the tech world, I expect better from Apple. As a 20 year Apple product consumer, I certainly expect better customer service. And the gentleman is correct; fix your graphic AND the problem, and stop hiding behind what's been written in the fine print!