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iTunes 12.2 what happened to the downloads window?

I'm running Mavericks with all current updates applied, on a 13" MacBook Pro (2012). After I upgraded to iTunes 12.2 I went to download a previously purchased movie from the iTunes Store.


After selecting the movie I wanted to download from Purchases, I clicked on "Window" up in the iTunes menu bar, meaning to bring up the downloads window so I could track progress of the download (I have only a 3Mbps DSL connection) and discovered that now there's no such option in the Windows menu list. It just shows options to display the iTunes, Equalizer and Mini-Player windows .


So.. ?!? Is there some other way that info on in-progress downloads from the iTunes Store is presented now, and how do I access it?


I have not encountered other issues with the 12.2 upgrade so far. I have regular playlists, Smart ones and Genius ones and they all seem fine. All my tracks still appear to have the metadata I assigned to them. I don't use iTunes match and have not signed up for Apple Music so far, so some of the issues I have been heard about are not on my plate. Just need that missing downloads window or a way to find equivalent information on download progress. Any clues for me?

MacBook Pro (13-inch Mid 2012), OS X Mavericks (10.9.5), iTunes 12.2

Posted on Jul 1, 2015 8:24 PM

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78 replies

Jul 5, 2015 5:20 PM in response to beachweaver

I think there's still a click box for allowing multiple downloads in the panel brought up when the downpointing arrow is pressed. Of course you can't even verify that unless you're downloading something!!


My biggest problem with no separate window for downloads is that you don't have a nice way of reminding yourself that downloads are in progress if you're using MiniPlayer in the meantime (since that has no place to check downloads). It's like you have to either look in Activity Monitor or network monitor of Little Snitch or something. Really, it's ludicrous. We don't all have instantaneous downloads of a movie. Mine take hours.


Because my download speed is low, I used to leave the downloads window open so I'd see it, big and fat and stretched out with a bar on it when I command-tabbed through open apps to the iTunes. Now if I don't have the main window open, with the downarrow clicked to display that there's a download happening, and especially if I just have the MIniPlayer showing after some playlist wraps up, I might absentmindedly bail out If I had a nickel for how many times I've already nearly cancelled a download in progress this way I'd be well on my way to money for a track of music.


I am writing to provide Apple with feedback on the disappeared download window in the OS version. Gotta cool down first so I will be polite...


Hope everyone had a great Fourth of July! Thanks to all for help, suggestions and commiseration.

Jul 5, 2015 7:24 PM in response to Rysz

Jeez, talk about arrogant. Yes, I read the prior postings. I'm not sure who the royal "we" would be, but here's a news flash for YOU: a drop down list is not a window. The drop down list doesn't show what has already been downloaded and it doesn't stay open on the desktop, it disappears if you do anything else in iTunes. So, just to review, a drop down list is not a window. The window was eliminated. If you need that explained in more detail, maybe someone will draw you a diagram.

Jul 7, 2015 7:35 AM in response to ElizaR

I rang and asked Apple about this, wondering why the Download floating window had been removed and where I could find it in the menu. The man went away for about 10 minutes as he didn't even realise it was gone in 12.2. Nice. I did like to see a running progress of the downloads I was doing at the time, and not with the current useless arrow method that closes the moment you click out of iTunes onto another programme. This is a backward step. Why on earth would you take something that is user friendly away? I hope this isn't the direction that Apple is going. They used to be the innovators, not the irritators.

Jul 7, 2015 12:55 PM in response to ElizaR

One more thing: Even though we can (somehow) see what's currently downloading, there seems to be no way to stop a download now, or am I missing something obvious?


I used to check App Store for daily freebies and purchase them whenever I can, but if I'm not at home, I used to stop downloading them (so that I can get them at home). That's especially useful when you're out in a hotel room with a VERY pricy and slow network connection.


Please correct me if I'm wrong (and, I'm really wishing I am).

Jul 7, 2015 2:10 PM in response to beachweaver

I see the pause button(s), but there's no cancel or stop button. I usually carry my macbook pro with me for work, but keep applications on the mac mini at home. So, it's no good if the paused downloads are there, unless they disappear when I quit iTunes. (I've yet to try it, but I will.)


Anyways... There was a stop or cancel button but there's nothing of that sort now. Just like the dedicated downloads window. I don't really understand why Apple is doing that... This really doesn't simplify things, but rather makes it more complex trying to find the right "hidden" way to do what you want to do.


As Albert Einstein once said: "Everything should be made as simple as possible, but not simpler."

Jul 8, 2015 7:06 PM in response to Rysz

I am still searching for where the "resume all" button has moved. Seven out of ten downloads fail with error "network connection reset. Apple tech support has worked very hard to figure out what's wrong, but nothing works. Searching various support groups I find this issue first surfacing in iTunes 9. Reports of the error tend to be sporadic in terms of both geography and occurrence. I've been working this problem for some time and over three different Windows computers. With that failure rate, it is not uncommon for me to "resume" stopped downloads three-to-four times before I have all ten TV episodes on my computer. I liked the "resume" button. I would like the "resume" button back. Please?

Jul 9, 2015 9:05 PM in response to Rysz

Rysz wrote:

We already pointed out that the downloads window has not been eliminated. Or do you just join discussions without reading what's already posted?


Thank you for the unpleasant condescension. Perhaps if you weren't too busy being rude you would see the problem, which is that the download window has been eliminated. You can call that pop-down list whatever you like, but if I can't detach it, it's not a "window" in any reasonable sense of the word.


Which means, unfortunately, that I can't throw the downloads window onto a separate monitor and check on it while iTunes is in the background. Apparently, Apple is going to force single-window on me whether I like it or not. Why even bother with multiple monitor support when I'm not apparently not supposed to look at more than one thing at a time?

Jul 9, 2015 11:59 PM in response to David Dirgo

Yes Amen! What a rude person Rysz is. The Downloads window is indeed gone, and the person I spoke to at Apple didn't even realise. I liked that window for the same reasons listed above, as well as the progress bar, not this silly round ball. It doesn't tell me what the progress bar used to. Maybe some bright spark might make an addon to iTunes that will bring it back? Nudge nudge...

Jul 10, 2015 3:01 PM in response to ElizaR

I have seen a devolution of iTunes for a while now. When deleting podcast, it used to ask if you want to keep the file or move it to the recycle bin. Something that should be standard. Within the last few years, some podcasts will either not download new episodes in iTunes or will download every old episode of a podcast. The randomizer had defaulted to be turned on at start up which gets a bit frustrating at times. And the old cover view in the music library was a favorite among may users until apple decided that they needed to take steps in removing it. And now they dump the download window. I'm not sure what the goal of apple is, but customer service is not on their top 10 list.

iTunes 12.2 what happened to the downloads window?

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