When I try to subscribe to Apple Music I get the following error, both on iOS and Mac:
Sorry
We've found a problem that prevents us from signing you up for Apple Music at this time. We expect to have it fixed within a few days, and we thank you for your patience.
It happens right after I click on 'Start 3 month free trial' and then 'Individual'.
Any ideas what could be going one? I can't find anything on the web about it.
Now that I'm seeing more cases of this, there are two things that could be happening, too many people are signing up and the servers are overloaded, and/or Apple Music has a glitch that is preventing some/ all from signing up. Try again in a few hours and again in a few days. You are not the only people that are having this issue, the support for Apple Music has others experiencing this as well.
iTunes Match Subscriber when it first came out, never renewed. Now I can't get Apple Music. Huh? 😕
HHere in mexico I have the same problem and I use to be an iTunes Match subscriber a couple year ago
Someone should call them and see if there's anything the support guys can reset to give it a go? Explain what the problem is and that there's a pattern of it happening to past iTunes Match subscribers.
If not, I'll call them as soon as I'm home from work! I really wanna try this out 😟
Fortunately after Apple fixes this you should all have no problems, the countries mentioned, Ukraine, Canada, Netherlands, UK and Spain are all supported.
I'm in the US... I had iTunes Match a couple years ago but did not renew.... I am also getting this error message on my iPad, iTunes
Same here, I can't subscribe and I also cancelled my iTunes Match subscription a while ago.
Same thing, I'm a former iTunes match user and I'm having the same problem, but I have contacted Apple support and they told me they are aware of this problem, and they are trying to fix it ASAP.
I Had the same problem...also a prior iTunes Match customer. My workaround...use my wife's account to sign up for a family membership. Once I did that I could access the service from my account too.
I Did the same as juniorhashim did and also works for me, I sign up in my wife account and join for family membership, I got the subscription mail and was able to start apple music
I'm in the US.
Previously had iTunes Match & did not renew.
I am also getting this error message on my iPhone and iTunes
Same here. Seems like Apple is taking an inordinate amount of time fixing the problem.
Same error for me - glad i have spotify to fill the void
Same problem but in the US. Had iTunes Match, quickly learned it's awful and dropped it. Now no Apple music. It can't be a coincidence.
same here
Having the same problem here, used iTunes match and in Australia
Can't subscribe to Apple Music
