Can't subscribe to Apple Music

Now that I'm seeing more cases of this, there are two things that could be happening, too many people are signing up and the servers are overloaded, and/or Apple Music has a glitch that is preventing some/ all from signing up. Try again in a few hours and again in a few days. You are not the only people that are having this issue, the support for Apple Music has others experiencing this as well.

+1 Argentina.

The same problem, but the alert in Spanish:

Hemos encontrado un problema que nos impide suscribirse a Apple Music en estos momentos. Esperamos resolverlo en los próximos días. Gracias por tu paciencia

Thanks.

Cheers.

Rodrigo

Since iMusic is so new, apple still has issues within it, I would wait a day or two and try again. Do you have a credit card linked to your account? Apple Music requires a credit card to be linked since after the free trial ends it begins charging your account. I would also try posting this question in the Apple Music community

I had the exact same error and I suspected it was because I use my old "non-iCloud" AppleID for iTunes purchases. I signed out of that account and logged in with my iCloud account and I got past the error, but I didn't proceed as I'm not sure I want to do that since all of my purchased music isn't on that account.

I guess that's a moot point to a degree since I'll have access to every song ever, but my App Store, movie, iBook purchases aren't on that account.

Has anyone had success subscribing to Apple Music with an older iTunes account?

- I've de-authorized and and reauthorized all devices and it still did not work.

- Shut down devices and reopened iTunes.

- Tried subscribing iPhone 5s, Macbook, iMac, and iPad (still having same message).

But while I was in my account settings I noticed I tried iTunes Match a few years ago and did not renew my subscription. It's asking me to renew my subscription. Possibly there's a glitch between it wanting to renew that subscription and trying to sign up for the "new" iTunes Match + Apple Music.

Has anyone else tried iTunes Match in the past and not renewed it?

Great! I believe we're on to something. Past iTunes Match subscribers who did not renew their iTunes Match are having the error message pop up not allowing them to subscribe to Apple Music.

Alright Apple, let's test out the theory! 🙂

I had this problem as well. For my setup I've use iTunes as my share purchase account, not as the family leader. I logged out of iTunes and back in again as the family leader and it worked.

Hopefully they fix it because it is really confusing right now because I can't see my iTunes purchases in iTunes anymore.

Yes, I am having the same problem, I was also subscribed to itunes match about 2 years ago and canceled subscription after an year.

this could been a glitch. will check with apple suport. let me know if you get something as well. thanks.

Having the same issue and previously has iTunes Match for the login details I'm using.

After finding this thread, I then signed up via my US login and that worked successfully first time and I've never used iTunes Match on that account.

My daughter is getting the same error when trying to sign up for the trial. She is a former iTunes match subscriber also who never renewed.

My trial sign up worked fine on day one. I'm a current iTunes match subscriber.

+1

I subscribed to iTunes Match about 2 years ago. Had the subscription for a year and cancelled due to the fact that I wanted Spotify instead.

Also, as another aside although I don't think it matters, I live in Canada.

Anxiously awaiting Apple to fix this so I can join up. Thankfully things like Radio work so I'm enjoying that for now.

I was also a iTunes Match user a couple of years back. I keep receiving the same error. I called Apple Care about it and they said that it's a bug in the system and I only need wait a few days.

My brother has never had match and he signed up yesterday with no issue right in front of me!

I have actually contacted them yesterday and been told it's a server problem that can only be waited out.

After reading this thread, I called them again today and they kept me for half an hour just to check that it wasn't anything to do with the iTunes Match thing.

From what I've been told (they were real nice both times, it's always a pleasure dealing with their Customer Service folks) it's nothing to with iTunes Match (when you think about it people, most of us Apple customers would have had iTunes Match at some point, in the same way that we are trying to get Apple Music now...) but indeed a problem with the servers, and that it can only been waited out.

So keep trying and over the next few days, it should unravel in our advantage.

Good luck!

We appreciate your efforts, I hope that the iTunes match thing is wrong... but about 10 minutes ago my girlfriend signed up and got through with no issue. She's also in my "family share".

I'm not sure what gives, but the only difference between her and I is that I had iTunes match once upon a time, she didn't.