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How does an Apple Music Family Plan work using iTunes on Mac (or PC)?

I've been trying to figure this out without much success so far.


I signed up for an Apple Music Family Plan trial. My wife and I already have Family Sharing enabled and it works correctly on our iOS devices. My wife would like to stream Apple Music on the Mac using her iTunes account (which is part of the Family Sharing setup). However, on our Mac, if my wife logs into iTunes using her Apple ID she isn't able to access the Apple Music subscription, she is prompted to subscribe as a new member. I can't find any way of allowing my wife to access my Apple Music Family subscription through iTunes using her Apple ID.


If she signs into iTunes using my Apple ID then she has access to the Apple Music subscription, but of course if I try to stream on another device it interrupts her, which is to be expected since you can only stream from one device at a time per Apple ID.


My understanding was that the Family Plan would allow multiple family members to listen to Apple Music simultaneously on any Apple device assuming these family members were setup with Family Sharing, however it doesn't appear to work on a Mac (or PC) running iTunes.


Has anyone been able to get this working? Or does Apple assume that anyone wanting to stream music with a family plan is doing so on an iOS device only?

Posted on Jul 2, 2015 7:43 AM

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Posted on Jul 6, 2015 7:58 AM

So after a lot of messing around on Friday I finally got it working the way I expect it to work, and contrary to what Apple Support told me in 2 separate chat sessions. I think they're getting confused about the functionality of the single plan vs the family plan, not sure, but anyway. No idea what the problem was on Thursday, maybe they were having issues with the service...


If you have the Family Plan, you can:


  • stream from multiple devices simultaneously, even when using the same account
  • stream from iOS devices and/or iTunes without issue using multiple family sharing accounts


So basically most of what I posted in my initial post is incorrect, and despite the fact that Apple Support told me that it was working as expected (by not working as expected), it actually does work as expected.

13 replies
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Jul 6, 2015 7:58 AM in response to Fox8

So after a lot of messing around on Friday I finally got it working the way I expect it to work, and contrary to what Apple Support told me in 2 separate chat sessions. I think they're getting confused about the functionality of the single plan vs the family plan, not sure, but anyway. No idea what the problem was on Thursday, maybe they were having issues with the service...


If you have the Family Plan, you can:


  • stream from multiple devices simultaneously, even when using the same account
  • stream from iOS devices and/or iTunes without issue using multiple family sharing accounts


So basically most of what I posted in my initial post is incorrect, and despite the fact that Apple Support told me that it was working as expected (by not working as expected), it actually does work as expected.

Jul 2, 2015 8:16 AM in response to Anthony C. Kay

Replying to myself since I can't find an edit option.


In speaking with Apple Support via Chat, they're telling me that family members cannot use their Apple ID to access the Family Plan on a Mac or PC running iTunes if that Apple ID is already associated with another device such as an iPhone, etc.


So basically what they are saying, which seems very strange to me, is that Apple Music is limited to being used by Family members on iOS devices except in cases where those family members don't have an iOS device. This seems to be a big problem since I would assume that family members would want to access the subscription on more than one device, as opposed to being limited to a single device.


The Support rep I chatted with emphasised this "single device" concept more than once during out chat.


To me, this basically means that if you want a family member to be able to listen to Apple Music on a Mac you are more or less out of luck and those family members will need to use their iOS device to listen.

Oct 20, 2016 10:40 AM in response to dclong60

Hi,


The biggest cons of "Apple Music Family Subscription" are:


  1. The songs uploaded via iTunesMatch to one's iCloud library cannot be shared or streamed by other family members.
  2. Even for songs that are purchased from iTunes, each family member has to "download" the songs from the "purchased" tab to their individual device before they can play it. In other words, they cannot just "stream" without "downloading". This is a big problem if the device has lower storage capacity.


On the other hand, the biggest pros of "Apple Family Share" are:


  1. Each family member can use their own iCloud account AND iTunes account on their individual devices.
  2. Sharing photos between the family members is very easy.
  3. While sharing the "Apple Music Family subscription" along with "Apple Family Share", each member of the family can have their own play lists, likes etc. In other words, there will not be any cross-contamination between the choices of individual family members.


So, after a lot of trail and error, this is what I found to be the best settings:


  1. Do all purchases using a single iTunes Account (Parent Account). Subscribe to Apple Music Family Subscription Plan using the Parent Account (Note: if you do not subscribe to the family subscription plan, you won't be able to stream Apple music from the parent device and the child device at the same time)
  2. Set up the parent device using the Parent Account for both iCloud and iTunes. Further, in the "Music" App settings, use the Parent Account for Home Sharing, if enabled. Enable iCloud Music Library.
  3. Set up the child device using a Child Account for iCloud and the Parent Account for iTunes. Further, in the "Music" App settings, use the Parent account for Home Sharing, if enabled. Enable iCloud Music Library
  4. Setup Apple Family Share with child as a family member. Done!


What you will achieve:


  1. Photos can be shared between parent and child just the way Apple Family Share works.
  2. Find Friends, Find iPhone etc. works exactly the same way as Apple Family share works.
  3. Child will be able to "stream" all songs of the parent's iTunes library (irrespective of if the music was uploaded via iTunes match or purchase from Apple store). No need to "download" the song to the child's device.
  4. Child gets access to all purchases of the parent, including the in-app purchases.
  5. Using Apple Music Family Subscription Plan, both the parent and the child will be able play Apple Music at the same time (either the same song or different songs).
  6. The email, contact, messages etc. of the parent and the child does not get mixed up.


In essence, everything will work the way it should.


The only negative aspect of the above set up is that, the Apple Music preferences of the parent and the child will get mixed up. For example, if the child "likes" a song, more such songs will be shown in the parent's device as well (under "For You"). In other words, the parent and the child cannot keep individual playlist preferences separately.


For me, this is a minor issue that I can easily ignore, considering the fact that my wife can stream my entire music library that I had created via my iTunesMatch subscription.


It took a while for me to figure out all the above. But, so far, everything works fine, or at least the way I want it to work.


Regards,
Dileep

Jul 4, 2015 10:58 AM in response to Anthony C. Kay

This really bites doesn't it! While I too signed up for the family plan, this explains why Apple Music, be it "For You". "Radio", etc. playing through our home entertainment system via an iPad/Apple TV will stop when I play Apple Music in the car streamed via Bluetooth from my iPhone.


Nice job Apple. You probably lost a Family Plan subscription as it is highly likely I will cease using Apple Music when the free trial period is over.

Or, is perhaps the 3 month free trial is limited to a single device regardless of desired plan signed up for?

Jul 6, 2015 12:06 PM in response to Anthony C. Kay

Anthony,


Thank you for the update. I suspect Apple Music was having problems initially. I was having problems with the "For You" compilation based on my initial input.

Had a bunch of genre compilations that I had not chosen in my initial selection process. Had to reset (dump) them all and start over. The service seems to be working better now.


Anyway, I had initially selected the Individual Plan as my wife and I use the same Apple ID and your input cleared up the "using two different devices simultaneously with the same Apple ID under the Family Plan". Only problem is. I cannot switch Plans until the free 3 month trial period expires.

I read this in another Forum Thread after spending a couple of hours trying various methods (obviously no joy) for a couple of hours.

Jul 6, 2015 12:22 PM in response to Fox8

You can switch from the Individual plan to the Family plan within the Music app on an iOS device, you don't have to wait until the Trial is up. Tap the Account icon (little red head) in the upper left corner of the screen in Music. Tap View Apple ID, under Subscriptions tap Manage, tap Your Membership (Apple Music Membership) and tap Family, then Done. That will immediately switch you to the Family plan although I'd suggest you give it an hour or so to settle.


Once you're on the Family plan you should be able to simultaneously stream from multiple devices using the same Apple ID. If you have Family Sharing enabled you can also setup these users to access the subscription using their own Apple ID.

Jul 6, 2015 8:43 PM in response to Anthony C. Kay

Anthony,


So I am having a similar problem. When my wife goes into iTunes/Music she cannot use her Apple ID. If she does it ask her to sign up for apple music. I did as you articulated by your post at 12:22 and not sure I understand "If you have Family Sharing enabled you can also setup these users to access the subscription using their own Apple ID." How do you do this?


Thanks

Jul 7, 2015 5:37 AM in response to dancheld

It should "just work", assuming that you already have Family Sharing setup with your wife. I had this same issue at first but it cleared up by itself after a while. Are you on a Family Plan for Apple Music?


Assuming that Family Sharing is setup and you have a Family Plan for Apple Music, when your wife starts iTunes and logs in using her Apple ID, clicking on any of the Apple Music related sections (My Music, For You, Connect, etc.) should prompt you to enable the iCloud Music Library instead of asking you to subscribe. If it doesn't, I'm not sure what you can do since in my case it just started working after a little while, I didn't have to do anything special.


I believe that some of my initial issues were related to the fact that I initially subscribed to an Individual plan and then switched to a Family plan a day later. It probably took a while for this to propagate through Apple's systems, which may have led to some of the issues I experienced.

Oct 15, 2015 6:31 AM in response to Anthony C. Kay

Dear Anthony C. Kay,


thanks a lot for this post because it helped me to answer to many questions about Apple Music Family Membership.


I have other two doubts that I hope you (or other people) can solve:


- with an apple music family membership, the family members with different accounts share the same mucic and playlists or have the possibility to have their own music library and playlists?


- Can I use Apple Music with iMovie?!



Thanks a lot

Jan 6, 2016 12:42 PM in response to Anthony C. Kay

None of this makes sense because if you have iTunes match, adding family members via iCloud so they can share your purchases and movies and music is not a paid subscription service. That's all covered under iTunes match


So I see no need for this Apple family music sharing plan because anybody that you deem as family – they don't have to be family how's them to download pretty much any app that you own, music that you own TV shows and music


Only difference I'm seeing here, and it really kind of doesn't make sense is it saying that rather then streaming from Apple to your AppleTV or from Apple to an iOS device now this service allows an iOS device to play host so if I have TV and music and other stuff stored on my iOS device that family members can stream off my iOS device while on Wi-Fi which really makes no sense whatsoever… I see absolutely no reason to stream content from iOS device to iOS device ... Unless for some reason that I cannot fathom a person does not have iTunes, in which case then if the Internet is down they need some form of media library


But the weird thing is I just got charge for this thing $14.99 and I never even signed up for it. I just simply pay for iTunes match four people added to my family and this reoccurring charge just showed up so I immediately canceled it. Apple has absolutely no freaking right to enroll me into a monthly program unless I have explicitly given them permission to do so, and if they have decided to change how the whole iTunes match and family sharing works to where they want to charge for the Fam sharing, then they need to let their customers know and not just simply start charging them out of the blue Because I absolutely refuse to pay 1499 a month to allow my family members access to content that I already purchased… they can have their each individual I Cloud accounts, but since they are signed into iTunes with a common account, then technically family sharing is an even needed whatsoever because Apple would see it as one person owning all of those devices and they would have a license to use the apps, music or whatever all on multiple devices… That's actually what we do in my family, but I have two actual nonfamily members who use their own iTunes login because they make their own purchases with your own money but they still have access to my content via family sharing

Jan 6, 2016 12:47 PM in response to TallBearNC

Just don't play their game, make sure everybody in your family use the same Apple ID for the iTunes store which covers apps, music, TV, and movies and let them have their own iCloud account, then Fam sharing etc is completely not even needed because Apple limits you to five desktop or laptop computers that you can share information with, but they have an unlimited amount of phones and tablets you can have attached your Apple ID… Between my family members, we have 11 devices attached through my Apple ID – so no family sharing is do you did with any of them because Apple views those devices as my account – the only drawback is they cannot make purchases unless they clear it with me. However I have two nonfamily people – just friends that I share on my family sharing – that way they can access my contacts and I can access their's… But that's a completely free service that's included in the iTunes match service that cost $26 a year… And like I said I really don't see a need to stream between two iOS devices at all unless for some reason you do not have an iTunes library or you were out and about aWay from your iTunes library. Does not everybody can afford the 128 GB storage devices… So I guess I high storage device could be used as a media server, and our family could purchase devices with lower storage and stream between devices

Feb 8, 2016 9:04 PM in response to Anthony C. Kay

I've uploaded music from CD's I've purchased, onto a computer I purchased, and would like for my family to be able to listen to that music on iPhones I PURCHASED... This is so infuriating! Why does Apple block the music that wasn't purchased from the Apple Store? I purchased all the music in my iTunes. My wife and kids would like to listen to it all....


What can I do to free up the music from my own CD collection? This is just stupid.


<Edited by Host>

How does an Apple Music Family Plan work using iTunes on Mac (or PC)?

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