Can't share photos

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Level 1

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Can't share photos

Have created 'Shared' Albums, and tried numerous ways to add photos, nothing works.

Out of 40 photos, 5 did make it to a shared album, but we didn't do anything special, they just made it while others don't.

We tried icon in the upper right to do 'iCloud Photo Sharing', which creates an empty 'Shared' Album, but never one with photos.

We tried 'drag and drop' in to these empty 'shared' albums, and see a little clock spin in the upper left, but then nothings.

We tried 'Add photos and videos' in the shared albums upper left, nothing worked. Besides that is awful method, since it doesn't show the albums we already created that we wanted to share.

At the higher level, the process is confusing. We created an album of photos we wanted to share. Would prefer just marking the album as 'share'. Appears we have to recreate the entire album, and isn't easy to associate the two.

MacBook (Retina, 12-inch, Early 2015), iOS 8.4

Posted on Jul 3, 2015 7:45 AM

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Answer 1

léonie

Level 10

194,773 points

Jul 3, 2015 8:07 AM in response to Kadettt_Roof

Any of these methods you mentioned should work.

Are you using the Photos.app or iPhoto or Aperture?

Could it be, that you already shared too many photos and exceeded the limits?

See: iCloud: Photo Stream limits

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Answer 2

Kadettt_Roof Author

Level 1

0 points

Jul 3, 2015 8:50 AM in response to léonie

Am using Photos.app.

Adding 2 albums, with total of 60 photos.

Do have 4 older albums, create with iPhotos, with around 300 photos. These were created a few months ago.

Haven't received any messages of space issues.

Thanks for the response.

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Answer 3

léonie

Level 10

194,773 points

Jul 3, 2015 10:39 AM in response to Kadettt_Roof

Have you checked the Console window if there are any diagnostic messages, when you try to access your shared albums? The Console.app is in the folder Applications > Utilities.

If you see any messages with respect to cloudphotosd, the process cloudphotosd may be hanging or having invalid cached data.

Then try the fix in this post: Re: Yosemite Photos iCloud photo sharing not working

LaCollisionMay 1, 2015 6:21 PM
Re: Yosemite Photos iCloud photo sharing not workingin response to pendlebumHelpful

VERY interesting, thank you!!

I had the same problem after a Time Machine backup.

I've found a solution :

1. Quit Photos

2. Remove the folder:

~/Library/Containers/com.apple.cloudphotosd/Data/Library/Application Support/com.apple.cloudphotosd

3. Restart

4. Launch Photos

… and everything works again!!

Your user library may still be hidden.

To reveal the hidden User Library:

Bring the Finder forward by clicking on the Desktop or the Finder icon in the Dock.
Select your user/home folder (with the house icon in the Finder sidebar)
With that Finder window as the front window, press the key combination ⌘J to bring up the View options.
In the View options panel enable ’Show Library Folder’. That will make your user library folder visible in your Home folder.
Open your Home folder, then the Library folder, then Containers.
Move the complete folder ~/Library/Containers/com.apple.cloudphotosd/Data/Library/Application Support/com.apple.cloudphotosd to your desktop. Move the entire folder, not just the contents.

Now restart the Mac and try again. If all is well, delete the folder from the Desktop.

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Answer 4

léonie

Level 10

194,773 points

Jul 3, 2015 11:58 AM in response to Kadettt_Roof

I just noticed, that you do not mention your MacOS X version. If you are sharing from Photos on Yosemite, have you installed the recent MacOS X 10.10.4 update? That fixes bugs with sharing from Photos.

About the OS X Yosemite v10.10.4 Update - Apple Support

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Answer 5

Kadettt_Roof Author

Level 1

0 points

Jul 3, 2015 8:29 PM in response to Kadettt_Roof

I think I understand a little more now. Is relate to iCloud uploading, and downloading, is my best bet.

Shared pictures are starting to show up, but not all are there yet. One shared album has 13 out of 15 in it. The other 42 out of 44.

Here is what I know...

1. On vacation, working with hotel wifi.

2. Using laptop (Macbook 10.10.3) and loading the pictures from the day. The laptop's iCloud Photo Library is on, and set to 'Optimize Mac Storage'

3. Imported 200 photos from camera. iCloud is probably uploading all to the iCloud Photo Library.

4. Picked the photos we wanted to share, and created two albums.

5. Then created shared albums from the created albums.

So maybe photos have to be uploaded to iCloud before they are 'downloaded' to the shared album. Or at least are available for the shared album to use, only after uploading.

Doesn't make perfect sense to me. But I don't find Apple's Photos intuitive and is taking plenty of time to figure it out.

Thanks again for the responses.

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Answer 6

léonie

Level 10

194,773 points

Jul 3, 2015 11:49 PM in response to Kadettt_Roof

So maybe photos have to be uploaded to iCloud before they are 'downloaded' to the shared album.

That is correct. Shared albums are stored in iCloud, and they will have to be downloaded from iCloud before you are seeing them in your Photos library. They are not part of the Photos library.

The photos you are seeing in your shared albums may have a different pixel size, from the photos you originally shared to the album.

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