Secure websites are not loading Properly and I've been reduced to tears.

Question

Level 1

12 points

Secure websites are not loading Properly and I've been reduced to tears.

I am so frustrated that I am about to chuck my MBP into the pool. I upgraded 2 days ago to OS X 10.10.4 and I am running Safari 8.0.7. I'm at my wits end and hope that someone can help resolve my issues (just the Mac issues.. 😉) before my laptop ends up at the bottom of the pool.

After the upgrade, Safari stopped loading secure webpages. I was shopping and when I went to pay it loaded the contentas shown below. I attempted to fix it with Terminal and I must have gotten carried away with it's mysterious powers as my permissions stopped working and I could no longer get into System Preference. The lock in system preferences stopped working. Several hours and many many command prompts later, I reset all the file privileges ( have no clue if they are set correctly) and went back to work on my original problem and created a new user with admin privileges. I was able to "fix" accessing some files and then I deleted the admin user and after a short time I my found that I could not get online with Safari or Firefox. I looked at my command prompt history but could not tell which command did what. Which bring us to now. My eyes are blurry and after fooling with this for over 7 hours despite my valiant attempt, I admit that I have no idea what I am doing and have likely made things worse. My Applecare just expired and I can't locate the software to reinstall OS X.

I created a new admin user and am able to get online with no problems. I went to ~/Library/Preference/com.apple.Safari.plist and moved it to the desk top as one blogger recommended and I am now able to get online at the moment with my signon ..right back at square one. am. To add insult to injury, I am unsure if once I delete the other admin profile whether my settings may revert and I'll be unable to get online as before.

Any advise how I can get my browsers to load correctly, my file permissions to work, the other admin profile deleted correctly and still be able to use the internet normally? This is what I'm getting when I go to a secure website.

Thanks for you help!!

MacBook Pro (15-inch Late 2011), iOS 8.4, Yosemite 10.10.4

Posted on Jul 4, 2015 4:37 PM

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Answer 1

Jul 4, 2015 5:55 PM in response to gsmith31

Deleting the non admin account won't have any effect one way or the other on your Safari settings system wide. Creating a separate account is a good way to determine whether or not the issue is in your user account. In this case that appears to be the case.

Reinstalling OS X rarely fixes any problems with Safari.

I noticed in your screen shot you have the Develop menu enabled.

Go to the Safari menu bar click Develop. If you see any check marks in the Develop drop down menu, click once to remove the checkmark then quit and relaunch Safari to test.

If that didn't help, might be a cookies, cache, extensions, or plug-ins issue.

From your Safari menu bar click Safari > Preferences then select the Privacy tab.

Click: Remove All Website Data

Then delete the cache.

Open a Finder window. From the Finder menu bar click Go > Go to Folder

Type or copy paste the following

~/Library/Caches/com.apple.Safari/Cache.db

Click Go then move the Cache.db file to the Trash.

Quit and relaunch Safari to test.

If that didn't help, from the Safari menu bar click Safari > Preferences then select the Extensions tab. Turn that OFF, quit and relaunch Safari to test.

If that helped, turn one extension on then quit and relaunch Safari to test until you find the incompatible extension then click uninstall.

If it's not an extensions issue, try troubleshooting third party plug-ins.

Back to Safari > Preferences. This time select the Security tab. Deselect: Allow plug-ins. Quit and relaunch Safari to test.

If that made a difference, instructions for troubleshooting plugins here.

If none of the above helped, a Safe Mode boot deletes some system caches that may help after an OS X upgrade.

Top left corner of your screen click the Apple  > Shut Down.

After your Mac shuts down, wait 10 seconds, then press the power button.

Immediately after you hear the startup tone, hold down the Shift key. You should press the Shift key as soon as possible after you hear the startup tone, but not before.

Release the Shift key when you see the gray Apple logo and progress indicator.

Once you are in Safe Mode, go back to the Apple  menu. From the drop down menu click: Restart

About Safe Mode

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Answer 2

gsmith31 Author

Level 1

12 points

Jul 4, 2015 6:11 PM in response to Carolyn Samit

Thanks for your prompt response. I did everything you said and it remains unresolved. 😟

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Answer 3

Linc Davis

Level 10

209,541 points

Jul 4, 2015 6:13 PM in response to gsmith31

The first thing you should is restore the whole system from the backup you made before you started making random changes in the shell. Ask if you need guidance.

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Answer 4

petermac87

Level 5

7,447 points

Jul 4, 2015 6:15 PM in response to gsmith31

Try posting an etrecheck report here for analysis.

Pete

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Answer 5

gsmith31 Author

Level 1

12 points

Jul 4, 2015 6:17 PM in response to Linc Davis

Funny you say that. I have a Time Machine but I have never been able to get my MBP to back up on it. My iMac that doesn't have Yosemite back ups fine. I tried and tried with AppleCare to get it to work but I gave up.

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Answer 6

gsmith31 Author

Level 1

12 points

Jul 4, 2015 6:21 PM in response to petermac87

EtreCheck version: 2.2 (132)

Report generated 7/4/15, 8:19 PM

Download EtreCheck from http://etresoft.com/etrecheck

Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.

Hardware Information: ℹ️

MacBook Pro (15-inch, Late 2011) (Technical Specifications)

MacBook Pro - model: MacBookPro8,2

1 2.4 GHz Intel Core i7 CPU: 4-core

4 GB RAM Upgradeable

BANK 0/DIMM0

2 GB DDR3 1333 MHz ok

BANK 1/DIMM0

2 GB DDR3 1333 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Battery: Health = Normal - Cycle count = 479 - SN = D86211404ZWDGDLB3

Video Information: ℹ️

Intel HD Graphics 3000

AMD Radeon HD 6770M - VRAM: 1024 MB

Color LCD 1440 x 900

System Software: ℹ️

OS X 10.10.4 (14E46) - Time since boot: 6:10:17

Disk Information: ℹ️

WDC WD10JPVX-22JC3T0 disk0 : (1 TB)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / : 998.97 GB (689.60 GB free)

Encrypted AES-XTS Unlocked

Core Storage: disk0s2 999.35 GB Online

MATSHITADVD-R UJ-8A8

USB Information: ℹ️

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. BRCM2070 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Computer, Inc. IR Receiver

Thunderbolt Information: ℹ️

Apple Inc. thunderbolt_bus

Gatekeeper: ℹ️

Mac App Store and identified developers

Problem System Launch Agents: ℹ️

[killed] com.apple.sbd.plist

one process killed due to memory pressure

Problem System Launch Daemons: ℹ️

[killed] com.apple.corestorage.corestoragehelperd.plist

[killed] com.apple.ctkd.plist

[killed] com.apple.ifdreader.plist

[killed] com.apple.nehelper.plist

[failed] com.apple.ucupdate.plist

[failed] com.apple.watchdogd.plist [Click for details]

[killed] com.apple.wdhelper.plist

5 processes killed due to memory pressure

Launch Agents: ℹ️

[not loaded] com.oracle.java.Java-Updater.plist [Click for support]

[not loaded] jp.co.canon.ScanGearMF.appl.Canon-MF-Scan-Agent.plist [Click for support]

[not loaded] org.macosforge.xquartz.startx.plist [Click for support]

Launch Daemons: ℹ️

[not loaded] com.adobe.fpsaud.plist [Click for support]

[not loaded] com.microsoft.office.licensing.helper.plist [Click for support]

[not loaded] com.oracle.java.Helper-Tool.plist [Click for support]

[not loaded] com.oracle.java.JavaUpdateHelper.plist [Click for support]

[not loaded] org.macosforge.xquartz.privileged_startx.plist [Click for support]

[not loaded] org.wireshark.ChmodBPF.plist [Click for support]

User Launch Agents: ℹ️

[not loaded] uk.co.markallan.clamxav.clamscan.plist [Click for support]

[not loaded] uk.co.markallan.clamxav.freshclam.plist [Click for support]

User Login Items: ℹ️

None

Internet Plug-ins: ℹ️

FlashPlayer-10.6: Version: 18.0.0.194 - SDK 10.6 [Click for support]

QuickTime Plugin: Version: 7.7.3

Flash Player: Version: 18.0.0.194 - SDK 10.6 [Click for support]

Default Browser: Version: 600 - SDK 10.10

SharePointBrowserPlugin: Version: 14.5.2 - SDK 10.6 [Click for support]

PepperFlashPlayer: Version: 18.0.0.194 - SDK 10.6 [Click for support]

Silverlight: Version: 5.1.30317.0 - SDK 10.6 [Click for support]

JavaAppletPlugin: Version: Java 8 Update 45 Check version

Safari Extensions: ℹ️

Horsey

Awesome Screenshot

WOT

Redirector

RedditInfinity

Grammarly Lite - Smart Spellchecker

FireComment

3rd Party Preference Panes: ℹ️

Flash Player [Click for support]

Java [Click for support]

Time Machine: ℹ️

Time Machine not configured!

Top Processes by CPU: ℹ️

3% WindowServer

1% fontd

0% DashboardClient

0% taskgated

0% askpermissiond

Top Processes by Memory: ℹ️

513 MB kernel_task

459 MB com.apple.WebKit.WebContent(4)

164 MB Photos

111 MB Mail

106 MB Finder

Virtual Memory Information: ℹ️

45 MB Free RAM

3.95 GB Used RAM

159 MB Swap Used

Diagnostics Information: ℹ️

Jul 4, 2015, 07:05:15 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Finder_2015-07-04-190515_[reda cted].crash

Jul 4, 2015, 05:34:30 PM /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_201 5-07-04-173430_[redacted].crash

Jul 4, 2015, 05:31:17 PM /Users/[redacted]/Library/Logs/DiagnosticReports/fontd_2015-07-04-173117_[redac ted].crash

Jul 4, 2015, 05:31:06 PM /Users/[redacted]/Library/Logs/DiagnosticReports/fontd_2015-07-04-173106_[redac ted].crash

Jul 4, 2015, 05:30:55 PM /Users/[redacted]/Library/Logs/DiagnosticReports/fontd_2015-07-04-173055_[redac ted].crash

Jul 4, 2015, 05:30:45 PM /Users/[redacted]/Library/Logs/DiagnosticReports/fontd_2015-07-04-173045_[redac ted].crash

Jul 4, 2015, 05:30:34 PM /Users/[redacted]/Library/Logs/DiagnosticReports/fontd_2015-07-04-173034_[redac ted].crash

Jul 4, 2015, 05:30:24 PM /Users/[redacted]/Library/Logs/DiagnosticReports/fontd_2015-07-04-173024_[redac ted].crash

Jul 4, 2015, 05:30:13 PM /Users/[redacted]/Library/Logs/DiagnosticReports/fontd_2015-07-04-173013_[redac ted].crash

Jul 4, 2015, 05:30:03 PM /Users/[redacted]/Library/Logs/DiagnosticReports/fontd_2015-07-04-173003_[redac ted].crash

Jul 4, 2015, 05:28:58 PM /Users/[redacted]/Library/Logs/DiagnosticReports/fontd_2015-07-04-172858_[redac ted].crash

Jul 4, 2015, 05:28:48 PM /Users/[redacted]/Library/Logs/DiagnosticReports/fontd_2015-07-04-172848_[redac ted].crash

Jul 4, 2015, 05:28:38 PM /Users/[redacted]/Library/Logs/DiagnosticReports/fontd_2015-07-04-172838_[redac ted].crash

Jul 4, 2015, 05:28:27 PM /Users/[redacted]/Library/Logs/DiagnosticReports/fontd_2015-07-04-172827_[redac ted].crash

Jul 4, 2015, 05:24:00 PM /Library/Logs/DiagnosticReports/Messages_2015-07-04-172400_[redacted].hang

Jul 4, 2015, 05:23:52 PM /Users/[redacted]/Library/Logs/DiagnosticReports/fontd_2015-07-04-172352_[redac ted].crash

Jul 4, 2015, 05:23:41 PM /Users/[redacted]/Library/Logs/DiagnosticReports/fontd_2015-07-04-172341_[redac ted].crash

Jul 4, 2015, 05:23:31 PM /Users/[redacted]/Library/Logs/DiagnosticReports/fontd_2015-07-04-172331_[redac ted].crash

Jul 4, 2015, 05:23:20 PM /Users/[redacted]/Library/Logs/DiagnosticReports/fontd_2015-07-04-172320_[redac ted].crash

Jul 4, 2015, 05:23:10 PM /Users/[redacted]/Library/Logs/DiagnosticReports/fontd_2015-07-04-172310_[redac ted].crash

Jul 4, 2015, 05:23:00 PM /Users/[redacted]/Library/Logs/DiagnosticReports/fontd_2015-07-04-172300_[redac ted].crash

Jul 4, 2015, 05:22:56 PM /Library/Logs/DiagnosticReports/Finder_2015-07-04-172256_[redacted].hang

Jul 4, 2015, 05:22:49 PM /Users/[redacted]/Library/Logs/DiagnosticReports/fontd_2015-07-04-172249_[redac ted].crash

Jul 4, 2015, 05:22:39 PM /Users/[redacted]/Library/Logs/DiagnosticReports/fontd_2015-07-04-172239_[redac ted].crash

Jul 4, 2015, 02:25:31 PM /Library/Logs/DiagnosticReports/EndNote X7_2015-07-04-142531_[redacted].hang

Jul 4, 2015, 02:08:06 PM Self test - passed

Jul 4, 2015, 11:21:54 AM /Library/Logs/DiagnosticReports/Safari_2015-07-04-112154_[redacted].hang

Jul 4, 2015, 10:18:17 AM /Users/[redacted]/Library/Logs/DiagnosticReports/garcon_2015-07-04-101817_[reda cted].crash

Jul 4, 2015, 10:15:07 AM /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_20 15-07-04-101507_[redacted].crash

Jul 4, 2015, 08:22:43 AM /Library/Logs/DiagnosticReports/Finder_2015-07-04-082243_[redacted].hang

Jul 4, 2015, 08:21:55 AM /Library/Logs/DiagnosticReports/Safari_2015-07-04-082155_[redacted].hang

Jul 4, 2015, 05:42:04 AM /Library/Logs/DiagnosticReports/TextEdit_2015-07-04-054204_[redacted].hang

Jul 4, 2015, 05:41:57 AM /Library/Logs/DiagnosticReports/Finder_2015-07-04-054157_[redacted].hang

Jul 4, 2015, 05:24:08 AM /Library/Logs/DiagnosticReports/Terminal_2015-07-04-052408_[redacted].cpu_resou rce.diag [Click for details]

Jul 4, 2015, 04:47:55 AM /Library/Logs/DiagnosticReports/com.apple.internetaccounts_2015-07-04-044755_[r edacted].crash

Jul 3, 2015, 01:42:42 PM /Users/[redacted]/Library/Logs/DiagnosticReports/DashboardClient_2015-07-03-134 242_[redacted].crash

Jul 3, 2015, 11:18:50 AM /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_20 15-07-03-111850_[redacted].crash

Jul 3, 2015, 10:09:19 AM /Users/[redacted]/Library/Logs/DiagnosticReports/QuickLookSatellite_2015-07-03- 100919_[redacted].crash

Jul 3, 2015, 10:07:46 AM /Users/[redacted]/Library/Logs/DiagnosticReports/garcon_2015-07-03-100746_[reda cted].crash

Jul 3, 2015, 02:20:02 AM /Library/Logs/DiagnosticReports/com.sun.deploy.panel.ControlPanel_2015-07-03-02 2002_[redacted].hang

Jul 2, 2015, 06:22:20 PM /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_201 5-07-02-182220_[redacted].crash

Jul 2, 2015, 12:17:44 AM /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_20 15-07-02-001744_[redacted].crash

Jul 1, 2015, 11:25:56 PM /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2015-07-01-232556_[ redacted].cpu_resource.diag [Click for details]

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Answer 7

Linc Davis

Level 10

209,541 points

Jul 4, 2015 6:37 PM in response to gsmith31

If there is any data on the computer that you want to preserve, you must back it up now, before you do anything else and especially before you start wasting even more time on "etrecheck" nonsense. That's a much higher priority than the original question. What is your backup device and what happens when you try to use it?

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Answer 8

petermac87

Level 5

7,447 points

Jul 4, 2015 6:38 PM in response to gsmith31

Obviously Linc has the answer so I will leave you in his capable hands.

Good Luck. 😉

Pete

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Answer 9

gsmith31 Author

Level 1

12 points

Jul 4, 2015 6:42 PM in response to petermac87

I appreciate your help very much!

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Answer 10

gsmith31 Author

Level 1

12 points

Jul 4, 2015 6:45 PM in response to Linc Davis

I have a Air Port Disk, she flat one, not the tall. I've attempted to reconfigure it several times and even tired plugging it in directly to my MBP and it seemed as it it started to back but the next morning nothing was there.

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Answer 11

gsmith31 Author

Level 1

12 points

Jul 4, 2015 7:10 PM in response to gsmith31

I tried to do a back up but I lost internet connection.. Is there a way to use the Airport Disk just as a back up drive so that It doesn't affect my connection?

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Answer 12

Linc Davis

Level 10

209,541 points

Jul 4, 2015 7:08 PM in response to gsmith31

Is it a Time Capsule or an AirPort Extreme? If you don't know, launch AirPort Utility.

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Answer 13

gsmith31 Author

Level 1

12 points

Jul 4, 2015 7:35 PM in response to Linc Davis

It says it is a time capsule. But I lose connection when as soon as I plug it in. I can't seem to configure it to just connect with the ethernet.

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Answer 14

Linc Davis

Level 10

209,541 points

Jul 4, 2015 7:59 PM in response to gsmith31

I lose connection when as soon as I plug it in.

Are you backing up the iMac to the Time Capsule? If so, it must be plugged in, so I'm not sure what you mean. If you're backing up the iMac to something else, what is that?

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Answer 15

Jul 4, 2015 8:07 PM in response to gsmith31

Delete the "Awesome Screenshot" Safari extension. Disable the other ones, and test. To do this, go to Safari > Preferences > Extensions.

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