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an unknown error occurred -42587 on Apple music

Went to play one of my playlists and it would constantly change songs over and over again until I got a message with that error code. I can't listen to music and it's a total bummer I have been loving this app as well. Anybody know what's up?

iPhone 5, iOS 8.4

Posted on Jul 6, 2015 7:03 PM

Reply
12 replies

Jul 10, 2015 5:42 AM in response to Explosivecough

Try these steps:

  1. Restart your device.
  2. Sign out and back in to your account.
  3. Try to reset your device. This won't delete your data stored on it.

  • Press and hold the Sleep/Wake button
  • Press and hold on the Home button
  • Keep holding both buttons until the display turns off and back on with Apple logo on it.

Alternatively, you may go to Settings - General - Reset - Reset All Settings

https://support.apple.com/en-us/HT201559


If the problem remains, contact Apple to get help.

https://www.apple.com/support/itunes/music/

Aug 26, 2015 10:32 AM in response to D.Cohen

Had the same problem. Restarted my iPhone - nothing changed, then logged out and in - and all the music downloaded via apple play just vanished!
only the music I have earlier downloaded via my laptop is there.
However, on my Mac I still have those songs, saved and downloaded by Apple play.


Does anybody know anything that I can do to fix it?

Apr 8, 2016 2:25 AM in response to Explosivecough

Came across this error a couple of time already. Resetting the phone works quite often for me.
In case the error still occurs, I also try these steps (IOS 9.3.1)

1. Force the app to stream a file via mobile network:

  • Settings > Mobile Data > Turn ON for Music
  • Settings > Music > Use Mobile Data > ON

2. Turn OFF Wifi
3. Play any track in your library you have NOT available offline and pause once it starts playing

4. Turn back the old settings

  • Settings > Mobile Data > Turn OFF for Music
  • Settings > Music > Use Mobile Data > OFF


Hope that helps

an unknown error occurred -42587 on Apple music

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