iTunes - "Manage Devices" remove button grayed out

Hi, tried this and all it did was take one of the computers off. I still have one computer, one ipad and one phone still greyed out with a phone not greyed out. I need to remove the greyed out phone as it was sold. Any other ideas?

I have the same issue. It's the end of 2016 and this still hasn't been "phased out". I'm getting awfully close to my limit of 10 devices...

This royally *****. I have 7 kids plus my wife and I. Most of the devices I have, I no longer have so I am stuck. I am unable to access the iDevice to unassociated it. I now am not able to down load content to new devices that I have.

Apple wants to keep buying new devices, they couldn't make it any harder. Now I have devices that I can't download and watch movies on.

I did the above and it kind of worked. I powered up my old iphone (the one I'm getting rid of), "went to the app store...Scroll to the bottom, and where you will see "Apple ID: "aaaaaa@aaaaa.com". I clicked on that and you have choices "View Apple ID, Sign Out, iForgot, Cancel". I clicked "Sign Out". Now I went back to my account details on our iMac and looked at the list of devices and the greyed-out "remove" was now NOT greyed out any longer."

My old iphone wasn't greyed out, and neither was my ipad and my new iphone. My other laptop was still greyed out though. So ... I don't know why logging out of one triggered the others to show up too, but it did. Worth a try. FYI, fortunately I still had the device I want to remove. But I'm wondering if it would have worked if I had done the same on my ipad, and maybe that would have released three other devices. I don't know.

FYI, I had to do this on my old device that I wanted to remove. Fortunately I still had it. But I'm wondering if it would have worked if I had done the same on my ipad, and maybe that would have released three other devices. I don't know.

Same problem. My kids both upgraded with AT&T to iPhone 7. Now they can't access our iTunes & Music because we are past the 10 device limit. Their returned devices show up in iTunes... Remove button is dimmed....no option to remove for iTunes using our mac. Please help!!!

Thanks alot for this link! After signing in i could delete my old device which was greyed out in itunes

OH MY GOSH!! You are my hero!! I have a family of six, as well and have been wrestling with this issue for a YEAR and no one from Apple have helped me! Thank you! Thank you! Thank you!!!!!!

You can now goto iCloud.com and then select Find My iPhone, then select device and then you will be given the option to 'Remove from Account', if the device is offline.

Had this issue. Asked for iTunes Supervisor and they were able to remove the device I didn't need anymore and I could use Apple Music on other devices.

How can I tell you??? THANKS really!!!!

thanks a lot you're amazing

Simple question then for you: How do you sign out on a device you no longer have?! LOL

Simple. Just call Apple support, speak to an ITunes support agent, amd ask them to remove it from your iTunes account. May I ask if Itunes support just refused to remove it for you?

Found out the iTunes Store team can help

I have the same issue with the remove button grayed out and iTunes support helps to removed it in less than 5 mins via chat with screen shots.