iTunes - "Manage Devices" remove button grayed out

A bit of new info from here: View and remove associated devices in iTunes - Apple Support

"If you can't click Remove (the button is grayed out), the device that you're trying to remove has connected to your Apple ID within the past 30 days. Sign out of the iTunes Store on that device, then try to remove it."

So this partly contradicts the marked "answer" above. Rogue devices will NOT automatically fall off, but will become eligible to be removed after 30 days. But if someone has your rogue device and is actually using it it will never time out.

In my case I had 8 devices grayed out and two not. I removed those two. But this only helps a little. Some of the others are duplicates of the same device. Since that device keeps connecting I suspect that I will never get past the thirty days for either copy of the device.

So it's still broken, but makes a little more sense.

I should also note that the suggestion of going to https://appleid.apple.com/ and removing the devices doesn't work for me. To remove a device from that list you click on it and select "Remove iPhone". See Check your Apple ID device list to see where you're signed in - Apple Support. But this appears to only be relevant to iCloud, not to iTunes or Apple Music. I brought the list from nine devices down to two, but then when I checked iTunes it still had eight devices and all were grayed out.

Just had my phone warranty replaced at Apple store. they didn't say anything about signing out - only turning off "find my iPhone". This would have been helpful to know, rather than waiting on one of the devices to fall off.

I know that this is an old post but I have just came upon this problem myself and did a little research and found this statement on it:

If you can't click Remove (the button is grayed out), the device that you're trying to remove has connected to your Apple ID within the past 30 days. Sign out of the iTunes Store on that device, then try to remove it.

I can see the option on my device in the iTunes app (From your iDevice, go to the AppStore (or iTunes) and scroll to the bottom. Click on your iTunes ID and select View Apple ID. You'll then see an option under iTunes in the cloud to "Remove This Device".)

--As quoted by _AdamtheGreat_ below.

Ok so this is what I did to remove a device form my account. Login to your account via WEB BROWSER, view devices, select the one you want to remove then click remove. Done.

Hi, tried this and all it did was take one of the computers off. I still have one computer, one ipad and one phone still greyed out with a phone not greyed out. I need to remove the greyed out phone as it was sold. Any other ideas?

I have the same issue. It's the end of 2016 and this still hasn't been "phased out". I'm getting awfully close to my limit of 10 devices...

This royally *****. I have 7 kids plus my wife and I. Most of the devices I have, I no longer have so I am stuck. I am unable to access the iDevice to unassociated it. I now am not able to down load content to new devices that I have.

Apple wants to keep buying new devices, they couldn't make it any harder. Now I have devices that I can't download and watch movies on.

I did the above and it kind of worked. I powered up my old iphone (the one I'm getting rid of), "went to the app store...Scroll to the bottom, and where you will see "Apple ID: "aaaaaa@aaaaa.com". I clicked on that and you have choices "View Apple ID, Sign Out, iForgot, Cancel". I clicked "Sign Out". Now I went back to my account details on our iMac and looked at the list of devices and the greyed-out "remove" was now NOT greyed out any longer."

My old iphone wasn't greyed out, and neither was my ipad and my new iphone. My other laptop was still greyed out though. So ... I don't know why logging out of one triggered the others to show up too, but it did. Worth a try. FYI, fortunately I still had the device I want to remove. But I'm wondering if it would have worked if I had done the same on my ipad, and maybe that would have released three other devices. I don't know.

FYI, I had to do this on my old device that I wanted to remove. Fortunately I still had it. But I'm wondering if it would have worked if I had done the same on my ipad, and maybe that would have released three other devices. I don't know.

Same problem. My kids both upgraded with AT&T to iPhone 7. Now they can't access our iTunes & Music because we are past the 10 device limit. Their returned devices show up in iTunes... Remove button is dimmed....no option to remove for iTunes using our mac. Please help!!!

Thanks alot for this link! After signing in i could delete my old device which was greyed out in itunes

OH MY GOSH!! You are my hero!! I have a family of six, as well and have been wrestling with this issue for a YEAR and no one from Apple have helped me! Thank you! Thank you! Thank you!!!!!!

You can now goto iCloud.com and then select Find My iPhone, then select device and then you will be given the option to 'Remove from Account', if the device is offline.

Had this issue. Asked for iTunes Supervisor and they were able to remove the device I didn't need anymore and I could use Apple Music on other devices.

How can I tell you??? THANKS really!!!!

thanks a lot you're amazing