How do I get help from ITunes when I have NO "device" and so can't feed in a serial number?
Please see title.
Explain the issue here and see if your fellow users can help you.
tt2
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3 replies
That's pretty much it.
But the base issue is:
I used to use ITunes a long time ago. I had a few playlists, for which I bought quite a lot of material from ITunes. When ITunes re-invented itself, my playlists disappeared. I want to know how to recover them.
ITunes offers a phone support service. But to ask for it, you have to feed in your Device serial number. I don't have one (the old Shuffle I used to use is dead). I therefore cannot get any support.
Gotta just love the modern world!
Unless you have AppleCare Apple offers a paid phone support service, with a free complimentary one incident within 90 days of purchase support call for those with new qualifying equipment. I doubt the phone service really covers iTunes itself. Issues with purchases are handled with web forms and emails. One way or another you've come to the right place.
See Empty/corrupt iTunes library after upgrade/crash.
tt2
How do I get help from ITunes when I have NO "device" and so can't feed in a serial number?