Apple Event: May 7th at 7 am PT
Since updating to 12.2 I cannot update my two Ipod Classics (120s).
When connected after install, both mysteriously caused new drivers to be loaded and then froze. Reboots etc. do not cure the problem, I'm guessing it's a total reinstall required ?
Any ideas? Or is it just a poor release again ?
iPod classic (120 GB), Windows 7
If in doubt, rip it out.
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.
Your library should be unaffected by these steps but there are also links to backup and recovery advice should it be needed.
tt2
I ran into a similar problem with my Classic 120gb running Windows 7 64 bit. Prior to 12.2 update, no problems. Since updating I have had 2 rounds of issues. First when I initially connected my Ipod post update, it DID see the device but sent me through a new Ipod setup prompt. Thinking this was not correct, I aborted that wizard AND it apparently wiped all of my content off the Ipod.. Since then ITunes doesn't see the Ipod at all. When I connect the Ipod I get the Windows AutoPlay prompt asking me if I want to view the files, and the Ipod shows as Connected, but nothing happens in ITunes. I followed turningtest2's uninstall and reinstall steps but unfortunately am having no better luck with the Ipod. I left it connected for a few hours to see if it would appear but it did not. I also tried installing ITunes on 2 other PC's from scratch and connecting the Ipod with exactly the same results. It would appear Apple did something to affect the Classic compatability with this last patch. I know it is a discontinued product but come on! I paid a handsome price for this device and it used to work great before this. Very frustrated!
A new build of iTunes was released today. Worth a shot.
tt2
Just updated and tested it out but no change in behavior.
PC still thinks Ipod is a removable USB disk drive and ITunes doesn't find it.
UGH
Boo. 😟
tt2
I trust you have done a "hard reset" on your iPod, the instructions can be found here:
Learn how to reset your iPod - Apple Support
In a nutshell,
iPod, iPod (scroll wheel), iPod (touch wheel), and iPod (dock connector)
To reset your iPod, follow these steps:
If you still can't reset your iPod, follow these steps:
If this doesn't bring it back to a state where Windows will find it and identify it as an iPod to iTunes, then you might have bigger problems. You can also take a look in the Windows device manager and make sure it's identified correctly. In my Windows 7 system, it shows up both in the "disk drives" list and in the "portable devices" list, and it's the latter interface that I believe iTunes is using to sync the iPod, restore the factory settings, and so on, not the disk drive interface. Bear in mind that you might need to do the "deep clean" procedure to get rid of and then reinstall the Apple Mobile Device Support part of the iTunes kit, when I did the deep clean, I noticed that that had not been updated when the original 12.2 build got installed by Apple Software Update. Just saying... Good luck.
Note: I was writing this while tt2 was also drafting a reply, so he may have offered some of the same advice.
Thanks DrTom, yes I have performed a hard reset several times during this process. I have swapped out the USB cord to rule that out. It doesn't show up as a portable device, just a separate disk drive, and this is on 3 different machines, 2 of which I installed itunes from scratch today that had never had it installed previously, all machines using windows 7 (32 or 64 bit), or windows 8 OS. What is odd is on all 3 machines, it went through a search for driver routine once I plugged it in, and then treats it like a usb disk drive, as someone mentioned on an earlier post.
Is iPod Service running?
If not does starting it help?
tt2
I've been having the same issues and did everything recommended to no avail. My ipod 160GB is only recognized after the reinstall of ITunes, then freezes when I attempt to eject it. Then, ITunes will not recognize the IPod after that.
After digging around, I'm wondering if it's an issue with the Ipod Services Module?
Could be. 😕
tt2
Looking at all the posts, things seem to be going from bad to worse here. I thought I'd download todays 12.2.1.16, foolishly thinking problems would be solved. Sadly all of the 'Not Found' issues are still around and now my IC160 will no longer reset, whatever method I use ! When connected for syncing sometimes it just hangs, others it starts to sync after about 2 minutes.
More often than not Windows identifies the iPod is connected as a portable drive, but iTunes doesn't identify it as even being connected.
Where do I find 'Ipod Service' and how do I check if it's running ?
Click the start button and type in services.msc then press enter/return.
tt2
I've tried all the helpful hints, but this bugger makes me want to charge Apple for all the hours & frustration for buying their product. (It's either laugh or cry). Gonna try the install 12.2.1 for old stuff & ignore the update option.
Okay. May have found my problem. My desktop is Windows 7, my laptop is the newer (more messed up) version of Windows. With W7, it erased my ipod and wouldn't recognize it. It WILL work with newest version of W. Now I've gotta figure out how to safely transfer my library to the laptop (18,000+ songs). Do we wait for the next Windows??
Of course, thanks turingtest2. Checked it, found it, it's running.
In a fit of futility, I've just written to Apple Customer Services requesting a fix or compensation for perfectly good iPods (forgot to mention previously I have 2, both affected) that can no longer be used as intended. I am not expecting anything, but it made me feel better.......briefly.
If it works with Windows 8.1 (or the pre-release Windows 10) but not with Windows 7 where it used to work just fine then it's almost certainly Apple's bug and a regression. Apple needs to fix it. It's not like everyone with an iPod Classic is going to go to Windows 10 ASAP.
FWIW, I installed the 12.2.1 kit on my Windows 7 laptop (not on my desktop, yet) and the Apple Mobile Device Support doesn't get updated So don't expect a fix there.
Since updating to 12.2 cannot update Ipod Classic
