Error 53 when updating iphone 6, why Apple ?

Sifer90 wrote:

My iPhone was working fine till I changed my screen after my iPhone screen got damaged after falling down, the Touch ID didn't work after fixing the screen, but the phone was working fine. until I updated to 8.4, I kept getting error 53 message.

So clearly your understanding of what "working fine" means when it comes to an iPhone was flawed right from the beginning. Obviously your self-repair was flawed as it did NOT properly repair the device.

I don't see the reason for the attitude. Other posters here had there devices worked on by a 3rd party which voids the warranty on the iPhone and all service from Apple. That is spelled out in the warranty and they aren't being mean in pointing it out, just factual. If someone does not read their warranty that is their choice but it doesn't change the rules stated in the warranty.

In your case you say you didn't take it to a 3rd party but it is damaged and someone else could have done it. Let the Apple technicians look at it and make the determination. If they say it was caused by an accident you will either have to pay to replace it or the entire phone depending upon the damage. Or they will decide it is a defect and replace it under warranty. Your situation is not like the other posters here.

I can't believe most of the posts in this thread. People are really ignorant. Error 53 is caused when you try to update with a defective TouchID. In my case, my TouchID stopped working because it got damaged. The phone worked perfectly except for the TouchID. I used it for several months. Only when I tried updating I got stuck in the infinite recovery mode loop. Now a US$800 phone is useless just because of the TouchID, which I find ridiculous.

Raf1302 wrote:

I can't believe most of the posts in this thread. People are really ignorant. Error 53 is caused when you try to update with a defective TouchID. In my case, my TouchID stopped working because it got damaged. The phone worked perfectly except for the TouchID. I used it for several months. Only when I tried updating I got stuck in the infinite recovery mode loop. Now a US$800 phone is useless just because of the TouchID, which I find ridiculous.

No, no one here is ignorant. When you have a screen replaced by an unauthorized repair person, that effectively destroys TouchID. That's what the OP did. Had they gotten the screen replaced by Apple, there would have been no issue. gunna35 has, like you a damaged device. Have it repaired by Apple and you'll have not problems. The advice here has been accurate and correct.

the OP yes understandable. But seriously I can't believe everyone is so accepting if the concept that a software update should be allowed to cripple a phone because one part stopped working. Fair enough for third party repairs but even genuine parts with damage. If we are happy without it working it should be up to us if we want to get something repaired or not. I'm not talking about third party repairs either. I should not be forced to have a chipped button replaced just to install a software update.

now the OP had an issue for one reason but the title of the thread also covers other scenarios. Anyone looking for info on the topic would look hee so the OP is irrelevant since his issue has been discussed and torn down. Now the issue simply about the thread title.

Not to mention the repair cost if you don't have AppleCare and the phone shows obvious signs of being dropped.

The error is security related and will not be changed any time soon. If you didn't purchase AppleCare+ when you purchased the iPhone then to replace the screen costs $109 and you will get secured, authorized parts. If you cannot afford that then you really should be looking at a lower priced phone. 3rd party repair sites should be informing customers that replacing the Touch ID will result in the phone eventually being disabled and should offer to use the older Touch ID when replacing the screen. Perhaps in the future Apple can include a feature where replacing the screen with an improper Touch ID will immediately issue an Error 53. But even then people will be in the same situation as their phone will not be usable and Apple will not touch it.

But they will be aware of the fact they've ruined their phone faster. Would that make you happy?

No-one said we couldn't afford it. I said it should be my choice. Now, apple care, I choose not to get it because I keep my phones in a Lifeproof/Survivor case. They are well protected. As mentioned previously I still have no idea at all how my touchid got chipped. I also didn't have any signs of any kind of wear on my phone due to the case, so even without apple care apple happily replaced my phone under consumer law.

I don't know how everyone can be so stubborn and thick. a software update SHOULD NOT brick a phone by choice. Take away all points about third party repairs and think like humans for a moment. Genuine product, genuine parts, damaged non-critical part that doesn't hinder everyday usage of the device in any way. Software update decides to brick the phone because a non-critical component reports a failure. ***

Now, lets say this was my work phone (it was), and I need that phone to receive calls from clients. All of a sudden because I decided keep up to date with patches/security/firmware my phone has become useless and now i'm losing business because of it, yet the phone itself was working fine except for a fingerprint scanner. technically apple is now liable for my lost business, because as I've said, it's a personal decision whether to repair something that isn't really causing an issue for me.

Can everyone just stop and actually think about what my points are before having another go, because I'm sick of repeating myself.

Your points are basically blah, blah, blah. Touch ID is a security issue and if anything the moment someone puts in a non-authorized Touch ID the phone should stop working. I've sent feedback to Apple requesting this happen immediately because the fact it works at all is a breach of security. Thank you for making me aware of this. But if there is an attempt to restore or update an iPhone that has a non-authorized Touch ID is SHOULD stop the phone from working.

I'm not gonna add anything because you and me are both in exactly the same situation and I agree 100%. In my case add that there are no official Apple Stores in my country (only authorized premium resellers) so I would need to buy a plane ticket to Miami at US$400.00 to get the phone changed, just because of an accessory.

My data plan operator will not agree to change the phone because they say the button is chipped and that voids their guarantee, so i'm screwed.

Neither Gunna35 or me have replaced our buttons. We have not replaced ANY piece.

<Edited by Host>

gunna35 wrote:

the OP yes understandable. But seriously I can't believe everyone is so accepting if the concept that a software update should be allowed to cripple a phone because one part stopped working. Fair enough for third party repairs but even genuine parts with damage. If we are happy without it working it should be up to us if we want to get something repaired or not. I'm not talking about third party repairs either. I should not be forced to have a chipped button replaced just to install a software update.

now the OP had an issue for one reason but the title of the thread also covers other scenarios. Anyone looking for info on the topic would look hee so the OP is irrelevant since his issue has been discussed and torn down. Now the issue simply about the thread title.

So you maintain that Apple should ensure that software updates not be affected by any hardware issues in the phone?

gunna35 wrote:

Not to mention the repair cost if you don't have AppleCare and the phone shows obvious signs of being dropped.

Since the warranty, like all warranties that I've ever seen, specifically excludes accidental damage, why are you upset with paying for a repair?

Raf1302 wrote:

I'm not gonna add anything because you and me are both in exactly the same situation and I agree 100%. In my case add that there are no official Apple Stores in my country (only authorized premium resellers) so I would need to buy a plane ticket to Miami at US$400.00 to get the phone changed, just because of an accessory.

My data plan operator will not agree to change the phone because they say the button is chipped and that voids their guarantee, so i'm screwed.

Don't get ridiculous. If you purchased from an authorized reseller, that's where you would return the phone for repair.

Vary nice indeed!! how would you feel if u bought a **** car and manufacturer put a code on every parts so u don't have a choice to even get your car service by other pref repairer??? If that is the case published it so that will warn any Apple buyers to reconsider before investing on an iphone!!! we should have the freedom to choose what we want to do with the **** thing, after all we paid for it right?? or we didn't???