AppleCare+ and dealing with a cracked screen

lukefromlisle wrote:

I dropped my iPhone 6 and the screen cracked. I went to the apple store and they told me that my iPhone is "bent". This meant that i could not have my iPhone repaired it had to be replaced. I have Applecare+ so the fee for replacement is 79$ (or something around there). I seemed to remember having my previous iPhone (5) repaired multiple times because of software issues and such that made it malfunction but i didn't expect to pay for a replacement especially since i have insurance.

The phone being bent has nothing to do with what you were charged. You dropped the phone and broke the screen.That is user damage, not a manufacturer defect. You would have had to pay the $79 whether the phone was bent or not. Because you had AppleCare, instead of having to pay $129 the usual cost for a screen replacement or $269 to replace a damaged phone, you only had to pay $79.

lukefromlisle wrote:

I Geuss i was just confused because of my previous replacments On my iphone 5 which were internal defects such as the the phone turning on and off again for hours And the battery being extremely unreliable (Dying within 2 hours of Being chargered) were replaced for free.

Those were deemed to be manufacturer defects and were covered under warranty. Damage is not a manufacturer defect.

just to clear one last thing up, a screen repair and and an iphone replacement would be the same price for applcare+ customer

If you have AppleCare+, and you damage your phone, you get two incidences of repair/replacement at a reduced cost ($79).

In all of your rambling, you mention the Apple Care plus deductible. That is correct. What is your issue then? Did they not offer to replace your device for the $79 fee? Are they asking for more? The cost to replace the screen on the iPhone 6 is $109. Apple Care plus does not allow a free replacement. You never state what occurred, or what the outcome was.

Sorry to hear that happened.

Theres not much advice I can give you about this because I'm just a fellow community member.

How did you iPhone crack?

I think this is unfair because Apple doesn't really "repair" your phone. They just give you a brand new one and load all of your old data on it.

My advice is for you to go to the Apple Store and tell them since you have applecare+ that cracked screens are covered and ask if they can give you a new one.

Best of luck,

Zack 🙂

While a cracked screen is covered as part of the "two" instances in Apple Care Plus, they will not just give you a brand new phone and load your data. They will provide you with a refurbished device after payment of the $79 deductible, and it is your responsibility to replace your data.