I am trying to contact Apple which apparently is harder than getting thru to God! I cant get a phone number and when I try it asks me to enter my serial number which is on the back of my ipod touch. I put it in exactly, no errors and it continuously says serial number is invaild please try again. How do you actually call anyone to get help- I need to reset my ipod and am getting the error code (1) and cant restore it.
That error is almost always a hardware problem but try:
ERROR (1)
- Place the iPod in DFU mode and then restore
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- Try on another computer
- Try another cable
- Also, confirm your security software and settings are allowing communication between your device and update servers.
- https://discussions.apple.com/thread/5922457
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar
If yo call Apple and yo are not in your free telephone support period (90 days) Apple charges for such support
My serial number isnt recognised
