Recently, my macbook pro has paused all active applications and provided me with a dialog box telling me that it has run out of memory. Nothing has changed in the last few weeks, so I am unsure how to resolve this.
The following apps are running
Safara, Daylite, Apple Mail, iTunes,stickies, activity monitor. The machine has 16 GB of memory running 10.10.4 ; 2.3GHz Intel i7
any thoughts welcomed
MacBook Pro with Retina display, OS X Yosemite (10.10.4), null
⌘-spacebar and enter the string Activity Monitor into Spotlight and then press the return key to select it and — once Activity Monitor.app launches — select Memory and see if the component or application that's chewing up all the memory shows up there.
You can also download a system inventory tool Etrecheck and post the output here. That tool deliberately avoids needing administrative access, and that tool also tries to ensure that no personally-identifying information is included, but do check the output before posting.
Problem description:
receiving ‘out of memory’ dialogue that pauses all open programs
EtreCheck version: 2.2 (132)
Report generated 7/15/15, 2:28 PM
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Click the [Click to remove] links for help removing adware.
Hardware Information: ℹ️
MacBook Pro (Retina, 15-inch, Late 2013) (Verified)
MacBook Pro - model: MacBookPro11,3
1 2.3 GHz Intel Core i7 CPU: 4-core
16 GB RAM Not upgradeable
BANK 0/DIMM0
8 GB DDR3 1600 MHz ok
BANK 1/DIMM0
8 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en0: 802.11 a/b/g/n/ac
Battery: Health = Normal - Cycle count = 88 - SN = D863523Y4GSF9CPAR
Video Information: ℹ️
Intel Iris Pro
NVIDIA GeForce GT 750M - VRAM: 2048 MB
Color LCD 2880 x 1800
Acer X233H 1920 x 1080 @ 60 Hz
System Software: ℹ️
OS X 10.10.4 (14E46) - Time since boot: 4:33:25
Disk Information: ℹ️
APPLE SSD SM0512F disk0 : (500.28 GB)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 499.42 GB (227.85 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
USB Information: ℹ️
C-Media Electronics Inc. USB PnP Sound Device
Apple Internal Memory Card Reader
Apple Inc. iPhone
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Firewire Information: ℹ️
VERBATIM SureFire Combo HDD 800mbit - 800mbit max
EFI (disk1s1) <not mounted> : 210 MB
itunes (disk1s2) /Volumes/itunes : 499.76 GB (428.71 GB free)
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Apple Inc. Thunderbolt to FireWire Adapter
Belkin International, Inc. Express Dock
Configuration files: ℹ️
/etc/hosts - Count: 15
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Applications/Capture One.app
[not loaded] com.Leaf.driver.LeafFwXDriverMatcher (1.2.0d1) [Click for support]
/Applications/Utilities/DiskWarrior.app
[not loaded] com.alsoft.Preview (4.4) [Click for support]
/Applications/zoom.us.app
[not loaded] zoom.us.ZoomAudioDevice (1.1 - SDK 10.8) [Click for support]
/System/Library/Extensions
[not loaded] com.AmbrosiaSW.AudioSupport (4.1.2 - SDK 10.6) [Click for support]
[loaded] com.Cycling74.driver.Soundflower (1.6.6 - SDK 10.6) [Click for support]
[not loaded] com.HID.driver.1394button (1.0.0d1) [Click for support]
[not loaded] com.aliph.driver.jstub (1.1.2 - SDK 10.7) [Click for support]
[not loaded] com.dymo.usbprinterclassdriver.kext (1.1 - SDK 10.9) [Click for support]
[not loaded] com.hzsystems.driver.CDSDAudioCaptureSupport (1.5) [Click for support]
[not loaded] com.livescribe.kext.LivescribeSmartpen (1) [Click for support]
[not loaded] com.logmein.driver.LogMeInSoundDriver (1.0.2 - SDK 10.5) [Click for support]
[not loaded] com.nvidia.CUDA (1.1.0) [Click for support]
[not loaded] com.wacom.kext.pentablet (5.2.1) [Click for support]
[not loaded] jp.co.epson.driver.EpsonNet_PSUSBNotSeize (1.0.0) [Click for support]
[loaded] net.telestream.driver.TelestreamAudio (1.0.6 - SDK 10.6) [Click for support]
/Users/[redacted]/Library/Application Support/Transmit/Transmit Disk.app
[not loaded] com.panic.TransmitDisk.transmitdiskfs (4.0.0 - SDK 10.6) [Click for support]
/Users/[redacted]/Library/Services/ToastIt.service/Contents/MacOS
[not loaded] com.roxio.TDIXController (2.0) [Click for support]
Problem System Launch Agents: ℹ️
[killed] com.apple.CallHistoryPluginHelper.plist
[killed] com.apple.CallHistorySyncHelper.plist
[killed] com.apple.cloudphotosd.plist
[killed] com.apple.cmfsyncagent.plist
[killed] com.apple.coreservices.appleid.authentication.plist
[killed] com.apple.gamed.plist
[killed] com.apple.Maps.pushdaemon.plist
[killed] com.apple.photolibraryd.plist
[killed] com.apple.SafariCloudHistoryPushAgent.plist
[killed] com.apple.SafariNotificationAgent.plist
[killed] com.apple.scopedbookmarkagent.xpc.plist
[killed] com.apple.spindump_agent.plist
[killed] com.apple.telephonyutilities.callservicesd.plist
[killed] com.apple.xpc.loginitemregisterd.plist
14 processes killed due to memory pressure
Problem System Launch Daemons: ℹ️
[killed] com.apple.awdd.plist
[killed] com.apple.coresymbolicationd.plist
[killed] com.apple.ctkd.plist
[killed] com.apple.GSSCred.plist
[killed] com.apple.ifdreader.plist
[killed] com.apple.installd.plist
[killed] com.apple.nehelper.plist
[killed] com.apple.nsurlsessiond.plist
[killed] com.apple.sandboxd.plist
[killed] com.apple.softwareupdated.plist
[killed] com.apple.tccd.system.plist
[killed] com.apple.wdhelper.plist
[killed] com.apple.xpc.smd.plist
13 processes killed due to memory pressure
Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[loaded] com.adobe.AdobeCreativeCloud.plist [Click for support]
[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a...plist [Click for support]
[loaded] com.divx.dms.agent.plist [Click for support]
[loaded] com.divx.update.agent.plist [Click for support]
Launch Daemons: ℹ️
[running] com.adobe.adobeupdatedaemon.plist [Click for support]
[running] com.adobe.ARMDC.Communicator.plist [Click for support]
[running] com.adobe.ARMDC.SMJobBlessHelper.plist [Click for support]
[loaded] com.adobe.fpsaud.plist [Click for support]
[loaded] com.adobe.SwitchBoard.plist [Click for support]
[loaded] com.adobe.versioncueCS4.plist [Click for support]
[loaded] com.ambrosiasw.ambrosiaaudiosupporthelper.daemon.plist [Click for support]
[failed] com.bjango.istatserver.plist [Click for support]
[loaded] com.bombich.ccc.plist [Click for support]
[unknown] com.dymo.pnpd.plist [Click for support]
[loaded] com.google.keystone.daemon.plist [Click for support]
[failed] com.livescribe.PenCommService.plist [Click for support]
[not loaded] com.logmein.logmeinblanker.plist [Click for support]
[not loaded] com.logmein.logmeinserver.plist [Click for support]
[loaded] com.logmein.raupdate.plist [Click for support]
[loaded] com.marketcircle.daylite.accessd.plist [Click for support]
[loaded] com.marketcircle.daylite.attachmentd.plist [Click for support]
[loaded] com.marketcircle.daylite.backupd.plist [Click for support]
[running] com.marketcircle.daylite.cardcald.plist [Click for support]
[loaded] com.marketcircle.daylite.dlserver.plist [Click for support]
[running] com.marketcircle.daylite.portsd.plist [Click for support]
[running] com.marketcircle.daylite.staged.plist [Click for support]
[failed] com.marketcircle.daylite.touch.localsync.plist [Click for support] [Click for details]
[loaded] com.marketcircle.daylite.touch.remotesync.plist [Click for support]
[loaded] com.marketcircle.daylite.touchd.plist [Click for support]
[not loaded] com.maxum.rumpus.plist [Click for support]
[running] com.maxum.rumpusd.plist [Click for support]
[failed] com.micromat.TechToolProDaemon.plist [Click for support]
[loaded] com.microsoft.office.licensing.helper.plist [Click for support]
[not loaded] com.noiseindustries.FxFactory.FxPlug.plist [Click for support]
[loaded] com.oracle.java.Helper-Tool.plist [Click for support]
[loaded] com.oracle.java.JavaUpdateHelper.plist [Click for support]
[loaded] com.prosofteng.DriveGenius.locum.plist [Click for support]
[not loaded] com.qdea.syncproxhelper.plist [Click for support]
[loaded] com.sonos.smbbump.plist [Click for support]
[running] com.xrite.device.colormunki.plist [Click for support]
User Launch Agents: ℹ️
[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[loaded] com.adobe.ARM.[...].plist [Click for support]
[running] com.amazon.music.plist [Click for support]
[loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist [Click for support]
[running] com.google.Chrome.framework.plist [Click for support]
[failed] com.jdibackup.ZipCloud.autostart.plist [Click for support] [Click for details]
[failed] com.jdibackup.ZipCloud.notify.plist [Click for support] [Click for details]
[running] com.spotify.webhelper.plist [Click for support]
User Login Items: ℹ️
Activity Monitor Application (/Applications/Utilities/Activity Monitor.app)
Stickies Application (/Applications/Stickies.app)
AdobeResourceSynchronizer Application Hidden (/Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Helpers/AdobeResourceSynchronizer.app)
AdobeResourceSynchronizer Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
EvernoteHelper Application (/Applications/Evernote.app/Contents/Library/LoginItems/EvernoteHelper.app)
Internet Plug-ins: ℹ️
AdobePDFViewerNPAPI: Version: 15.008.20082 - SDK 10.8 [Click for support]
Flash Player: Version: 18.0.0.209 - SDK 10.6 [Click for support]
WacomSafari: Version: 1.1.0-4 [Click for support]
DivX Web Player: Version: 3.3.1.10 - SDK 10.10 [Click for support]
AdobePDFViewer: Version: 15.008.20082 - SDK 10.8 [Click for support]
googletalkbrowserplugin: Version: 5.1.5.17733 [Click for support]
iPhotoPhotocast: Version: 7.0
DYMO Safari Addin: Version: Unknown - SDK 10.9 [Click for support]
QuickTime Plugin: Version: 7.7.3
FlashPlayer-10.6: Version: 18.0.0.209 - SDK 10.6 [Click for support]
AdobeAAMDetect: Version: 3.0.0.0 - SDK 10.9 [Click for support]
npSurveillancePlugin_1.0.0.423: Version: SurveillancePlugin_x86_64 1.0.0.423 - SDK 10.6 [Click for support]
npgtpo3dautoplugin: Version: 0.1.44.29 - SDK 10.5 [Click for support]
CANONiMAGEGATEWAYDL: Version: 3.1.0.2 [Click for support]
CouponPrinter-FireFox_v2: Version: 1.1.10 - SDK 10.6 [Click for support]
OVSHelper: Version: 1.1 [Click for support]
Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]
Google Earth Web Plug-in: Version: 6.0 [Click for support]
DYMO NPAPI Addin: Version: 1.0 - SDK 10.9 [Click for support]
Default Browser: Version: 600 - SDK 10.10
o1dbrowserplugin: Version: 5.1.5.17733 [Click for support]
Flip4Mac WMV Plugin: Version: 3.0.0.126 - SDK 10.8 [Click for support]
SharePointBrowserPlugin: Version: 14.5.2 - SDK 10.6 [Click for support]
JavaAppletPlugin: Version: Java 7 Update 51 Check version
WacomNetscape: Version: 1.1.0-4 [Click for support]
User internet Plug-ins: ℹ️
WebEx64: Version: 1.0 - SDK 10.6 [Click for support]
npBcsMcTcIO: Version: Unknown [Click for support]
CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 [Click for support]
WebEx: Version: 1.0 [Click for support]
nprevweb: Version: 4.0.0.950 [Click for support]
ZoomUsPlugIn: Version: 3.5.12706.0403 - SDK 10.10 [Click for support]
Safari Extensions: ℹ️
Pin It Button
Searchme Adware! [Click to remove]
Twitter for Safari
AddThis
Evernote Web Clipper
Audio Plug-ins: ℹ️
DVCPROHDAudio: Version: 1.3.2
EcammAudioLoader: Version: 1.0.3 - SDK 10.8 [Click for support]
CallRecorder: Version: v2.5.16 - SDK 10.8 [Click for support]
3rd Party Preference Panes: ℹ️
Flash Player [Click for support]
Time Machine: ℹ️
Skip System Files: NO
Mobile backups: ON
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 499.42 GB Disk used: 271.57 GB
Destinations:
Data [Network]
Total size: 3.00 TB
Total number of backups: 28
Oldest backup: 2015-04-21 21:38:25 +0000
Last backup: 2015-07-15 13:49:11 +0000
Size of backup disk: Excellent
Backup size 3.00 TB > (Disk size 499.42 GB X 3)
Data [Network]
Total size: 3.00 TB
Total number of backups: 45
Oldest backup: 2014-11-27 02:24:08 +0000
Last backup: 2015-07-15 15:05:05 +0000
Size of backup disk: Excellent
Backup size 3.00 TB > (Disk size 499.42 GB X 3)
Top Processes by CPU: ℹ️
100% AddressBookSourceSync
100% DLStaged
11% com.apple.lakitu
5% WindowServer
3% Safari
Top Processes by Memory: ℹ️
2.03 GB DLStaged
1.29 GB kernel_task
295 MB com.apple.WebKit.WebContent(6)
147 MB Mail
131 MB Finder
Virtual Memory Information: ℹ️
6.53 GB Free RAM
9.47 GB Used RAM
363 MB Swap Used
Diagnostics Information: ℹ️
Jul 15, 2015, 01:33:43 PM /Library/Logs/DiagnosticReports/AddressBookSourceSync_2015-07-15-133343_[redact ed].cpu_resource.diag [Click for details]
Jul 15, 2015, 12:20:46 PM /Library/Logs/DiagnosticReports/AddressBookSourceSync_2015-07-15-122046_[redact ed].cpu_resource.diag [Click for details]
Jul 15, 2015, 10:08:00 AM /Library/Logs/DiagnosticReports/Mail_2015-07-15-100800_[redacted].hang
Jul 15, 2015, 09:54:10 AM Self test - passed
Jul 15, 2015, 09:52:06 AM /Users/[redacted]/Library/Logs/DiagnosticReports/EvernoteHelper_2015-07-15-0952 06_[redacted].crash
Jul 15, 2015, 09:51:49 AM /Library/Logs/DiagnosticReports/AddressBookSourceSync_2015-07-15-095149_[redact ed].cpu_resource.diag [Click for details]
Jul 15, 2015, 07:38:45 AM /Library/Logs/DiagnosticReports/AddressBookSourceSync_2015-07-15-073845_[redact ed].cpu_resource.diag [Click for details]
Jul 15, 2015, 07:08:01 AM /Library/Logs/DiagnosticReports/AddressBookSourceSync_2015-07-15-070801_[redact ed].cpu_resource.diag [Click for details]
Jul 14, 2015, 08:25:32 PM /Library/Logs/DiagnosticReports/AddressBookSourceSync_2015-07-14-202532_[redact ed].cpu_resource.diag [Click for details]
Jul 14, 2015, 07:54:02 PM /Library/Logs/DiagnosticReports/AddressBookSourceSync_2015-07-14-195402_[redact ed].cpu_resource.diag [Click for details]
Jul 14, 2015, 06:39:52 PM /Library/Logs/DiagnosticReports/AddressBookSourceSync_2015-07-14-183952_[redact ed].cpu_resource.diag [Click for details]
Jul 14, 2015, 05:23:49 PM /Library/Logs/DiagnosticReports/AddressBookSourceSync_2015-07-14-172349_[redact ed].cpu_resource.diag [Click for details]
Jul 14, 2015, 04:23:59 PM /Library/Logs/DiagnosticReports/AddressBookSourceSync_2015-07-14-162359_[redact ed].cpu_resource.diag [Click for details]
Jul 14, 2015, 03:32:30 PM /Library/Logs/DiagnosticReports/AddressBookSourceSync_2015-07-14-153230_[redact ed].cpu_resource.diag [Click for details]
Jul 14, 2015, 02:23:29 PM /Library/Logs/DiagnosticReports/AddressBookSourceSync_2015-07-14-142329_[redact ed].cpu_resource.diag [Click for details]
Jul 14, 2015, 01:22:35 PM /Library/Logs/DiagnosticReports/AddressBookSourceSync_2015-07-14-132235_[redact ed].cpu_resource.diag [Click for details]
Jul 14, 2015, 12:22:28 PM /Library/Logs/DiagnosticReports/AddressBookSourceSync_2015-07-14-122228_[redact ed].cpu_resource.diag [Click for details]
Jul 14, 2015, 11:23:00 AM /Library/Logs/DiagnosticReports/AddressBookSourceSync_2015-07-14-112300_[redact ed].cpu_resource.diag [Click for details]
Jul 14, 2015, 10:51:25 AM /Library/Logs/DiagnosticReports/AddressBookSourceSync_2015-07-14-105125_[redact ed].cpu_resource.diag [Click for details]
Jul 14, 2015, 09:42:46 AM /Library/Logs/DiagnosticReports/AddressBookSourceSync_2015-07-14-094246_[redact ed].cpu_resource.diag [Click for details]
Jul 14, 2015, 08:20:26 AM /Library/Logs/DiagnosticReports/AddressBookSourceSync_2015-07-14-082026_[redact ed].cpu_resource.diag [Click for details]
Jul 13, 2015, 08:16:45 PM /Library/Logs/DiagnosticReports/AddressBookSourceSync_2015-07-13-201645_[redact ed].cpu_resource.diag [Click for details]
Jul 13, 2015, 05:10:26 PM /Library/Logs/DiagnosticReports/AddressBookSourceSync_2015-07-13-171026_[redact ed].cpu_resource.diag [Click for details]
There is excessive swapping of data between physical memory (that is, the memory chips on the logic board) and virtual memory (one or more files on the startup volume.) That activity is relatively slow and causes the whole system to be less responsive. It can happen for two reasons:
A long-running process with a memory leak (a kind of bug)
Not enough memory for your usage pattern
Please note that if the cause is a memory leak, installing more memory will not help. That's likely if you already have more than 4 GB of memory. Tracking down a memory leak can be difficult, and it may come down to a process of elimination.
These instructions are for OS X 10.9 and later. Some details may be slightly different for earlier versions of OS X.
When you notice the swap activity, open the Activity Monitor application and select All Processes from the View menu, if it's not already selected. Select the Memory tab. Click the heading of the Real Mem column in the process table twice to sort the table with the highest value at the top. If you don't see that column, select
View ▹ Columns ▹ Real Memory
from the menu bar.
If one process (excluding "kernel_task") is using much more memory than all the others, that could be an indication of a leak. A better indication would be a process that continually grabs more and more real memory over time without ever releasing it. Here is an example of how it's done.
The processes named "Safari Web Content" render web pages for Safari. They use a lot of memory and may leak if certain Safari extensions or third-party web plugins are installed. Consider them prime suspects.
Another process often implicated in memory leaks is "inkjet4" or "inkjet8," which is a component of the HP printing software. If it's present, force-quit the process in Activity Monitor to solve the problem temporarily. Empty the print queues in the Printers & Scanners preference pane (which has a slightly different name in each recent version of OS X.) If you don't use an HP printer, reset the printing system. Otherwise, if the problem is recurrent, update the software (which may not help) or contact HP support.
"Wired" memory should be a small part of the total. That memory is not swapped, but it makes less physical memory available which may then result in swapping. If you have a lot of wired memory, that's usually an indication of a memory leak in a third-party program that modifies the operating system at a low level. Ask for guidance in that case.
If you don't have an obvious memory leak, the options are to install more memory (if possible) or to run fewer programs simultaneously.
The next suggestion is only for users familiar with the shell. For a more precise, but potentially misleading, test, run the following command:
sudo leaks -nocontext -nostacks process | grep total
where process is the name of a process you suspect of leaking memory. Almost every process will leak some memory; the question is how much, and especially how much the leak increases with time. I can’t be more specific. See the leaks(1) man page and the Apple developer documentation for details.
out of memory dialog
