iTunes 12.2.1.16 access privileges issue

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Level 1

4 points

iTunes 12.2.1.16 access privileges issue

Since upgrading to 12.2.1.16 I am getting the error message "You do not have enough access privileges for this operation" and I cannot sync my old iPhone with music.

Looking at the system.log I can see the following error -

Jul 16 13:34:39 <macname> com.apple.xpc.launchd[1] (com.apple.xpc.launchd.domain.pid.MediaLibraryService.1007): Path not allowed in target domain: type = pid, path = /Library/Frameworks/iTunesLibrary.framework/Versions/A/XPCServices/com.apple.iT unesLibraryService.xpc error = 147: The specified service did not ship in the requestor's bundle, origin = /System/Library/Frameworks/MediaLibrary.framework/Versions/A/XPCServices/com.ap ple.MediaLibraryService.xpc

Jul 16 13:34:39 --- last message repeated 1 time ---

I've tried removing (from command line) and reinstalling iTunes from scratch but no luck.

Anyone else had this and managed to fix it?

Posted on Jul 16, 2015 5:48 AM

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Answer 1

Best reply

SeanMulcahy Author

Level 1

4 points

Jul 17, 2015 1:47 AM in response to SeanMulcahy

Solved!

The problem was there was no Shared directory.

I had created a user called Shared as a test, unaware that there was already a Shared directory under Users. I later deleted the user and directory assuming that I had created the directory with the user.

The error messages for this were really poor! If it just said "Shared directory missing" I would have fixed this a lot faster.

Hope this helps someone else at some point.

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Answer 2

Jul 30, 2015 5:06 PM in response to SeanMulcahy

What did you do to fix this issue? I get the same error, but I have the shared directory!!

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Answer 3

SeanMulcahy Author

Level 1

4 points

Jul 31, 2015 1:27 AM in response to mozinwrat

Hi,

It could be a permissions issue. If you ctrl-click on the Shared folder check that it is read and write permissions for all - there is a more in depth discussion of permissions at this site - http://www.macinstruct.com/node/415

There also seems to be a slightly different issue with disk wide permissions talked about here - "You do not have enough access privileges for this operation." error, even after I have set permissions in ~/Music/iTunes and /Shared

Hope that helps!

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Answer 4

Jul 31, 2015 7:05 AM in response to SeanMulcahy

These are the permissions that I have on Shared folder 😟

drwxrwxrwt 13 root wheel 442 10 Jul 07:20 Shared

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Answer 5

SeanMulcahy Author

Level 1

4 points

Jul 31, 2015 7:18 AM in response to mozinwrat

Those permissions look correct.

If you open the console (under the Utilities group) you will get a command line, from there type:

cd /Users/Shared

touch hello-world

This should create a file called hello-world, if it does not then there is something really wrong and maybe the error message will through some light on it.

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Answer 6

Jul 31, 2015 7:48 AM in response to SeanMulcahy

the file was created

-rw-r--r-- 1 mozinwrat wheel 0 31 Jul 15:45 hello-world

[mozinwrat/Users/Shared]$ pwd

/Users/Shared

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Answer 7

Jul 31, 2015 7:51 AM in response to mozinwrat

Below are errors from console, which are followed by a spindump

31/07/2015 15:39:16.595 com.apple.xpc.launchd[1]: (com.apple.xpc.launchd.domain.pid.MediaLibraryService.1587) Path not allowed in target domain: type = pid, path = /Library/Frameworks/iTunesLibrary.framework/Versions/A/XPCServices/com.apple.iT unesLibraryService.xpc error = 147: The specified service did not ship in the requestor's bundle, origin = /System/Library/Frameworks/MediaLibrary.framework/Versions/A/XPCServices/com.ap ple.MediaLibraryService.xpc

31/07/2015 15:40:46.000 kernel[0]: process iTunes[1585] thread 133022 caught burning CPU! It used more than 50% CPU (Actual recent usage: 98%) over 180 seconds. thread lifetime cpu usage 90.031983 seconds, (88.666751 user, 1.365232 system) ledger info: balance: 90005013394 credit: 90008429441 debit: 3416047 limit: 90000000000 (50%) period: 180000000000 time since last refill (ns): 91820319995

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Answer 8

SeanMulcahy Author

Level 1

4 points

Jul 31, 2015 7:57 AM in response to mozinwrat

Looks like that folder is working fine then, I'm sorry but it must be something else that has gone wrong.

Hopefully someone else will be able to help!

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Answer 9

Jul 31, 2015 8:25 AM in response to SeanMulcahy

No Probs

just wanted to highlight that my itunes library is on a nas. But never had an issue like this before 12.2.1 update.

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Answer 10

Aug 1, 2015 3:07 AM in response to mozinwrat

Ok finally got it to work, do keep in mind that my itunes library is on NAS

1. Killed all itunes processes

2. Start itunes whilst holding option key

3. Created a new library on local disk

4. Logged out of itunes store

5. Exit from itunes

6. Start itunes whilst holding option key again

7. Choose the existing library on NAS

Bingo

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