Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Level 1

8 points

27" iMac won't boot properly after power outage

Help! My iMac won’t boot properly following a power outage. I left my iMac in sleep mode and we lost power due to a thunderstorm. When I turned it back on, it chimed, got the Apple logo then white screen with spinning pinwheel (beach ball). I am a freelance videographer and editor, so my computer is my livelihood. Yes, I know, I should have had it plugged into an APC, but I can’t afford to have it repaired professionally and I would appreciate any tips on what could be the problem. Here are the specs of my computer:

27” iMac OS X v. 10.7.5 Lion

2.7 GHz Intel Core i5 Processor

12GB 1333 MHz DDR3

Here are the troubleshooting steps I’ve taken so far:

Rebooted in OS X Recovery mode and ran disk utility, after verifying the disk, it said “The Volume Macintosh HD appears to be OK”
Reset the SMC
Reset the NVRAM
Launched Single User Mode by shutting the iMac down and turning it back on while pressing Command-S. At the command-line prompt, I typed fsck –fy and hit return. After the checks were complete, I got the message that “The Volume appears to by OK”
Launched disk utility again in recovery mode and ran Repair Permissions
Performed a safe boot and it came up fine. Of course, I was unable to connect any peripheral devices to run a quick backups of anything I’ve done since June 2^nd, but I’ll deal with that later.
Shut down the computer and left it unplugged from back of iMac and the surge protector for 24 hours. The next day I plugged it back in and just walked away for an hour. When I came back, it was on the login screen. I was so excited that everything was fine. However, it took over 15 minutes to login and once I was logged in, it would take over 30 mins to just open applications, so something is still wrong. It has never run that slow.
The only thing I have not done yet is reinstall Mountain Lion. I’m hesitant in doing that since it runs fine in safe mode. Would the operating system be the problem if it runs fine in safe mode? My last time machine backups was on 2 June, so I’m not too worried about reloaded the OS X and losing data, I just don’t want to take that step if it’s not necessary.

What is a logic board failure? If it fails, would my computer still run in safe mode? Based on the troubleshooting steps I've taken so far and the fact it did start after an hour, but runs too slow to do anything, what could be the problem? I would greatly appreciate any advice or recommendations for this issue. Thanks!

iMac (27-inch Mid 2011), Mac OS X (10.7.5)

Posted on Jul 16, 2015 8:45 AM

48 replies

jpfedele Author

Level 1

8 points

Jul 30, 2015 9:31 AM in response to Csound1

Csound1,

Here is the new Etrecheck report after my iMac was restored:

EtreCheck version: 2.2 (132)

Report generated 7/25/15 2:59 PM

Download EtreCheck from http://etresoft.com/etrecheck

Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.

Hardware Information: ℹ️

iMac (27-inch, Mid 2011) (Technical Specifications)

iMac - model: iMac12,2

1 2.7 GHz Intel Core i5 CPU: 4-core

12 GB RAM

BANK 0/DIMM0

2 GB DDR3 1333 MHz ok

BANK 1/DIMM0

2 GB DDR3 1333 MHz ok

BANK 0/DIMM1

4 GB DDR3 1333 MHz ok

BANK 1/DIMM1

4 GB DDR3 1333 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: Unknown

Video Information: ℹ️

AMD Radeon HD 6770M - VRAM: 512 MB

iMac 2560 x 1440

System Software: ℹ️

Mac OS X 10.7.5 (11G63b) - Time since boot: 1:43:41

Disk Information: ℹ️

WDC WD1001FALS-403AA0 disk0 : (1 TB)

disk0s1 (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / : 999.35 GB (178.69 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

OPTIARC DVD RW AD-5690H

USB Information: ℹ️

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Internal Memory Card Reader

Apple Computer, Inc. IR Receiver

Thunderbolt Information: ℹ️

Apple, Inc. iMac

Kernel Extensions: ℹ️

/System/Library/Extensions

[not loaded] com.avid.driver.firewire.mboxpro (1.0.6) [Click for support]

[not loaded] com.avid.usb.mbox.driver (1.0.17) [Click for support]

[not loaded] com.avid.usb.mboxmini.driver (1.0.4) [Click for support]

[not loaded] com.digidesign.fwfamily.driver (8.0.4f2) [Click for support]

[loaded] com.digidesign.iokit.DigiDal (8.0.4f2) [Click for support]

[not loaded] com.digidesign.mbox2.boot.driver (8.0.4f2) [Click for support]

[not loaded] com.digidesign.mbox2.driver (8.0.4f2) [Click for support]

[not loaded] com.digidesign.usb.elevenrack.driver (1.0.1) [Click for support]

[not loaded] com.echofx.videoglide.kext (1.0.0) [Click for support]

[not loaded] com.paceap.kext.pacesupport.master (5.9 - SDK 10.6) [Click for support]

[not loaded] com.wdc.driver.1394HP (1.0.11 - SDK 10.4) [Click for support]

[not loaded] com.wdc.driver.1394_64HP (1.0.1 - SDK 10.6) [Click for support]

[not loaded] com.wdc.driver.USBHP (1.0.11) [Click for support]

[not loaded] com.wdc.driver.USB_64HP (1.0.0 - SDK 10.6) [Click for support]

/System/Library/Extensions/PACESupportFamily.kext/Contents/PlugIns

[not loaded] com.paceap.kext.pacesupport.leopard (5.9 - SDK 10.4) [Click for support]

[not loaded] com.paceap.kext.pacesupport.panther (5.9 - SDK 10.-1) [Click for support]

[loaded] com.paceap.kext.pacesupport.snowleopard (5.9 - SDK 10.6) [Click for support]

[not loaded] com.paceap.kext.pacesupport.tiger (5.9 - SDK 10.4) [Click for support]

/System/Library/Extensions/VideoGlide.kext/Contents/PlugIns

[not loaded] com.echofx.videoglide.kext.audio (1.0.0) [Click for support]

[not loaded] com.echofx.videoglide.kext.noseize.appleusbaudio (1.0.0) [Click for support]

[not loaded] com.echofx.videoglide.kext.noseize.classic (1.0.0) [Click for support]

Startup Items: ℹ️

Digidesign Mbox 2: Path: /Library/StartupItems/Digidesign Mbox 2

DigidesignLoader: Path: /Library/StartupItems/DigidesignLoader

PACESupport: Path: /Library/StartupItems/PACESupport

VideoGlide Startup: Path: /Library/StartupItems/VideoGlide Startup

Startup items are obsolete in OS X Yosemite

Launch Agents: ℹ️

[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]

[running] com.avid.mbox.helper.plist [Click for support]

[running] com.avid.mboxmini.helper.plist [Click for support]

[running] com.avid.mboxpro.helper.plist [Click for support]

[loaded] com.epson.esua.launcher.plist [Click for support]

[unknown] com.oracle.java.Java-Updater.plist [Click for support]

Launch Daemons: ℹ️

[loaded] com.adobe.fpsaud.plist [Click for support]

[loaded] com.adobe.SwitchBoard.plist [Click for support]

[running] com.digidesign.elevenrack.helper.plist [Click for support]

[running] com.digidesign.fwfamily.helper.plist [Click for support]

[loaded] com.microsoft.office.licensing.helper.plist [Click for support]

[unknown] com.oracle.java.Helper-Tool.plist [Click for support]

[loaded] PACESupport.plist [Click for support]

User Launch Agents: ℹ️

[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]

User Login Items: ℹ️

None

Internet Plug-ins: ℹ️

FlashPlayer-10.6: Version: 18.0.0.209 - SDK 10.6 [Click for support]

QuickTime Plugin: Version: 7.7.1

Flash Player: Version: 18.0.0.209 - SDK 10.6 [Click for support]

SharePointBrowserPlugin: Version: 14.5.3 - SDK 10.6 [Click for support]

Audio Plug-ins: ℹ️

DVCPROHDAudio: Version: 1.3.2

Digidesign CoreAudio: Version: 8.0.4 [Click for support]

3rd Party Preference Panes: ℹ️

Digidesign Eleven Rack [Click for support]

DigidesignMbox2 [Click for support]

Digidesign Mbox 2 Pro [Click for support]

Flash Player [Click for support]

Mbox [Click for support]

Mbox Mini [Click for support]

Mbox Pro [Click for support]

Time Machine: ℹ️

Time Machine not configured!

Top Processes by CPU: ℹ️

4% WebProcess

3% fontd

1% WindowServer

0% blued

Top Processes by Memory: ℹ️

639 MB WebProcess

344 MB firefox

172 MB Finder

160 MB mds

123 MB Safari

Virtual Memory Information: ℹ️

8.02 GB Free RAM

3.97 GB Used RAM

0 B Swap Used

Diagnostics Information: ℹ️

Jul 25, 2015, 01:13:56 PM Self test - passed

Csound1

Level 9

59,973 points

Jul 30, 2015 10:56 AM in response to jpfedele

You need to verify that all of your audio related software (of which there is a lo) is up to date. Some items are not (Red entries, see below) but all audio software is suspect (they're usually not quite ready and not good at posting updates.

These are obsolete and should be changed

Digidesign Mbox 2: Path: /Library/StartupItems/Digidesign Mbox 2

DigidesignLoader: Path: /Library/StartupItems/DigidesignLoader

PACESupport: Path: /Library/StartupItems/PACESupport

VideoGlide Startup: Path: /Library/StartupItems/VideoGlide Startup

Startup items are obsolete in OS X Yosemite

These may be obsolete and should checked.