Apple Music Error 'Unable to download songs'

I am also having the same issue of not being able to download. I've have tried all that has been mentioned above and still nothing.

I hope they fix this ASAP as there are loads of tunes I want to listen to on the way to work.

Also I do feel that this isn't a free 3 month trial, and more like a 3 month beta test....

Common Apple, work your magic!!!

having the same problem too just lost all my downloads and its now stuck in a perpetual loop trying to download them.

I Have this exact same problem. From yesterday, having a lot of trouble with Apple iCloud library. All the added and downloaded music from Apple music seems to be here one minute and then gone the next. I can't download any music to play offline (weirdly seems to work on 4G, just not wifi) Downloads just try and fail to download repeatedly. I also can't stream any music over itunes on my Mac. I've never had any problems since launch with Apple music so im

hoping its an Apple issue. I've tried restarting iPhone, logging in and out of iCloud/ iTunes account. Turning 'Apple could library' off and on and no luck, :/

Just thought I'd add that I'm experiencing the same problems as you lot -

iMac running OS X 10.10.4/iTunes 12.2.1.16 - won't download or stream anything except radio and one album which isn't available from Apple that I uploaded to iCloud Music Library myself.

iPhone and iPad running iOS 8.4 - both will stream music but won't download anything over WiFi, BUT - as Richard312 pointed out above, it WILL download over 4G! Very odd.

I was having the described problem.

Found a fix

I was using Google DNS on my router that iPhone connects to. Change to Norton DNS

• 199.85.126.10
• 199.85.127.10

And now music works again for me! (Belarus)

THANK YOU AHSIRG!

That appears to have fixed all problems on both Mac and iOS devices!

Me and my gf are having the same problem, come on apple this needs fixing asap

Hi Ahsirg, apologies I know nothing about router and DNS. Do

I have to change both lines router and DNS in the wifi setup of the network I use? Do I have to revert back to Google when they fix the problem or can I keep using Norton?

THank you

Thanks. Sadly my ISP prevents me from changing the DNS provider in my router settings.

Good old old Sky Broadband!!

spent all day going back and forth with Apple and they said it's only Sky customers affected with this issue!! So if true, for once it's not an apple issue!

I am on to them now to report that their DNS server changes have caused this issue. Here's hoping they fix it soon.

HI. If you change on the router all devices that are connected to it will be fine with apple music. If you change on the Mac wifi settings only the mac will work. DNS is just a server which matches IP address and domain names. You can set any one you like like opendns or Norton as long as it works for you. It is harmless and legal

Thanks.

the technical people at Sky are on the case and they will get looking at the issue today. as I don't have a Mac computer or another router I'm kind of stuck for now.

Thank you! this worked for me!!

My IP is Sky and I had no problem changing the DNS

Hey, I too am on Sky broadband, so couldn't change it on the router settings. BUT you can do it on device, both mac and iOS devices, and can confirm that it has fixed the problem for me. I can now stream on iTunes and make tracks available offline on iPhone.

You can go and get DNS server addresses here: https://connectsafe.norton.com/configureRouter.html

But for ref its: 199.85.126.10

For iOS devices follow this: http://www.iphonehacks.com/2014/08/change-dns-iphone-ipad.html
For Mac follow this: http://macs.about.com/od/networking/qt/configure-your-macs-dns.htm

Apple Music is now functions as normal. But obviously this is something they need to fix.

Hope this helps someone else.

Brilliant.

Now working for me using the changed DNS on my device.

Thanks.