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Level 1

59 points

Apple Music Error 'Unable to download songs'

Hey,

Really hoping somebody can help me as I've scoured the internet all over looking for the resolution to this issue!

After updating the new software, I was really excited to use Apple Music and began downloading however, when opting to 'make offline', app is constantly saying downloading songs and then says 'Unable to download songs' and give me two options 'Retry' or 'Done'. This is happening on my iPhone, iPad and on my Mac is simply just says failed. I have got iCloud sharing on for all devices so I'm really at a loss with this!

Out of the initial 80 tracks I downloaded, about 20 have downloaded fine and are available offline but the other 60 are not available offline for some reason...

Going on holiday on Monday and really wanted to be able to use this feature... any advice welcome :-)

Posted on Jul 17, 2015 4:09 PM

102 replies

gris31

Level 1

4 points

Jun 8, 2016 9:16 PM in response to Nick Santella

delete all of your music from your i device then re download it all, icloud is getting in the way. so i advise you turn off icloud after it's done.

GRATATAA

Level 1

4 points

Aug 8, 2016 8:03 AM in response to ahsirg

Sorry I'm not too tech savvy. Do you mean log into your router and change DNS? could you kind of walk me through the steps?

Aug 16, 2016 7:07 AM in response to mcluskt

Now I'm going through the same problem this morning. It said "Cannot take your request. Try again later" on having to download my content iTunes purchases that happened this morning.

Sep 29, 2016 9:58 AM in response to mcluskt

I'm in the US and having this problem as well.

It downloaded a few thousand songs then decided it just wasn't going to download anymore. I've tried the solutions here, none of them have worked. So, I'm stuck with either syncing my music from my computer or well, nothing.

Oct 20, 2016 9:38 AM in response to mcluskt

IM having this same issue on my iPhone 6s Plus and using Latest iOS update 10.0.2

I believe. How do you fix this!!!

Dec 28, 2016 3:01 PM in response to berwicks

I have BT infinity and have the same problem, so it's. it just sky. I can still stream and most of my music has download to my new iPhone 7 plus but a couple of older albums and a couple of new ones I have tried won't. Bit annoying as we are paying for the service.

Jan 5, 2017 2:45 AM in response to tyke1012

Same problem here, also tried to remove and download again but no luck. Luckily i only deleted the one song. Any news yet on how to fix this issue?

Jan 6, 2017 2:11 AM in response to mcluskt

Same problem just happen to me around mid night January 6th. I tried changing my DNS, but that didn't solve any of the issues. I really need my offline music to download to my phone.

Mar 6, 2017 8:36 AM in response to mcluskt

I have this problem while I logout my itunes account and login.

Now 28 songs are unable to download.

If this don't work I will go back to Spotify.. but I really like Apple Music.

Mar 30, 2017 6:40 AM in response to Akellzz

I'm having the same problem as well.

Since I've updated to latest IOS I can't download anything from Apple Music.

Any ideas ?

Oct 13, 2017 11:50 AM in response to BigFella123

Did you ever figure this out? Im having problems downloading music. I click download and it just flashes then goes away. Might not remember since it was from March, but worth a shot

Dec 12, 2017 2:46 PM in response to ahsirg

There is no way i can download tracks from Apple music for offline play...router change, LTE... nothing works..hufff hufff hiff

Apple Music Error 'Unable to download songs'