You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

📰 Newsroom Update

Billie Eilish is Apple Music’s Artist of the Year for 2024. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

WickedJargon Author

Level 1

66 points

`Apple Music` skips tracks.

After updating iTunes, Apple Music (apple's new streaming service) skips most tracks. In this screen-record video (link below), all tracks are skipped on this album, but at times, there are a couple to a few tracks that work fine. I use Apple Music in Canada. I am using Apple Music during the 3 month trial period. Someone else in my household is Apple Music too. We are each using individual trials under separate accounts, not the family Apple Music pack. They are experiencing the same issue.

I live in Canada using iTunes version 12.1.16 on a MacBook Pro.

null-OTHER

Posted on Jul 17, 2015 5:11 PM

120 replies

Jul 17, 2015 6:56 PM in response to WickedJargon

This is happening with Apple Music in iTunes for me, as well. I can play songs that are from my own collection. And Apple Music seems to be working correctly from my iPod.

WickedJargon Author

Level 1

66 points

Jul 17, 2015 7:15 PM in response to jameslj.ca

I see the `.ca` in your name. This may be something exclusive to Canadian customers.

OneToGo

Level 1

5 points

Jul 18, 2015 1:33 AM in response to WickedJargon

Having the same problem here in the UK since latest update. Tried rebooting both Mac and router but still skipping tracks.

Silicode

Level 1

0 points

Jul 18, 2015 2:09 AM in response to WickedJargon

I have the same problem here in the UK as well. It won't play any streamed music, just jumps through all the track names on a loop. Tried signing in and out of iTunes and rebooting etc. Nothing helps. It just doesn't work anymore. Very frustrating.

i_Mike

Level 1

6 points

Jul 18, 2015 2:10 AM in response to WickedJargon

Same here in UK, this started to happen in my iTunes (Win) too, I can't play apple music anymore, I've done the iTunes update but didn't help - still the tracks just skip to next one which doesn't play either.

Jul 18, 2015 3:17 AM in response to i_Mike

Same here in UK. I did speak to Apple support and they are aware of the problem and are supposed to be looking into it. Don't know how long that will take though. not only will it not play but it will not download as well

Vaxis

Level 1

0 points

Jul 18, 2015 3:18 AM in response to WickedJargon

I've had this problem since yesterday both on Win and on Mac, both pre and post update. The radio works fine, and all of Apple Music seems to work on iPhone.

Divard

Level 1

45 points

Jul 18, 2015 4:09 AM in response to WickedJargon

Exactly the same problem here (also UK). Noticed it yesterday (17th July). Stream some albums fine, others only some tracks and some albums are completely skipped.

WickedJargon Author

Level 1

66 points

Jul 18, 2015 6:21 AM in response to Divard

It seems to be a problem effecting Canadian and UK users, but perhaps not American users, otherwise, there'd be a lot more posts/replies.

Jul 18, 2015 7:53 AM in response to WickedJargon

Happening to me also - Updated iTunes on a brand new macbook 12 inch, cant stream anything from apple music , I can stream my own music already uploaded through iTunes match.

Very frustrating

snoke

Level 1

0 points

Jul 19, 2015 2:02 AM in response to WickedJargon

Another UK user here with the same issue, hope this is fixed soon, the Mac in my living room is my main music source in the house.

Jul 19, 2015 2:04 AM in response to WickedJargon

ME too. Was working perfectly the other day, but now just skipping every track that I try to stream (UK too). Think I may well cancel this and go back to Spotify. It seems to be too buggy.

Main64

Level 1

0 points

Jul 19, 2015 2:15 AM in response to WickedJargon

Same going on with me in the UK. I was looking forward to streaming some of the playlists around my house for a BBQ I was having. Very annoying.

Im on OS X 10.10.4 running on a Macbook pro.

Jul 19, 2015 2:20 AM in response to WickedJargon

same with me I am based in the UK works fine on phone but doesnt work on any other device either win 7 or OSX, any time you try and play a track which is either cloud stored, or from apple music itself it keeps skipping them, and doesnt play anything, have logged out on all devices, restarted, restarted wifi etc and still the same. running library itself on win 7 pc, and using my laptop macbook pro 2013 to gain access to library through cloud. On iphone 5s apple music works fine can access both icloud stored tracks and apple music

Jul 19, 2015 2:27 AM in response to Irungrond

Change your DNS - it worked for me, I just changed it to Nortons for now....199.85.126.10 , however ok for short term, not good for long term Apple !

`Apple Music` skips tracks.