`Apple Music` skips tracks.

This is happening to me (UK) since last update. Every cloud track I have added to My Music skips. Works OK on my iPhone and Windows PC, just the Mac is having the issue. Tried to make available offline and got error 400. Some of the tracks "info" button states the track is ineligible for icloud.

Was using Google's DNS, 8.8.8.8 and 8.8.4.4. Changed to Norton's DNS 199.85.126.10 and started working again.

Interesting, I've been using default sky DNS'es (90.207.238.97, 90.207.238.99), I've changed them to 199.85.126.10 and it worked straight away, thanks!

Wierd as my iphone used Sky DNS'es and the apple music still works, it's just the iTunes that's affected.

i_Mike

I've been having the same problem for a number of days. My ISP is Sky using the black SR102 router. Do you know how to change the DNS on this router? I've connected to the router and changed the pages, but can't see where to change it.

Apple need to sort this urgently, or they'll lose loads. I've no idea how to change my DNS. Apparently Sky one is fixed. Anyway, I'll just go back to Spotify now.

LEt's hope this one is escalated and resolved soon.

Same problem here in Ireland. Yesterday everything was fine now Apple Music decided to lose all my playlists and searching for songs is pointless. It just skips over every song. Maybe I should hold onto that Spotify subscription.

You don't have to change it on the router, change it in your network setting in windows: open Network and Sharing Center (from control panel), change adapter settings (on the left hand side), right click on the connection that you're using to connect to the internet, properties, Internet protocol Version 4, enter this IP in the "Preffered DNS Server" 199.85.126.10 , hit ok, ok - and that's it, should be working straight away.

i_Mike

Thanks very much for your reply.

I use Mac, but did the same thing (kinda) and it's working now. Thanks again for you help.

Thanks, changing the DNS to 199.85.126.10 worked for me as well - do not know why though, I am not PC technical - doesn't explain why the issue happened in the first place, so still needs resolution from Apple.

Heh??? Go figure... changing the DNS worked for me and I have no clue why??? Skipping tracks?? Bye bye!!

Same issue with me here in Ireland. Every Apple Music song I try to play/stream just skips and will not play. I signed in and out of my Apple ID, closed iTunes, restarted my Mac, cleared the cache, turned off and on Apple Music, restarted my router, and no result. If that wasn't enough, I contacted Apple support and they told me to reinstall OS X. I went a step further and backed up all my files to an external hard drive, then cleared all the storage on my Mac and reinstalled OS X. Guess what? Nothing. I then contacted Apple support again to tell them all that didn't work and you know what they said?! Yes, that's right, send away my Macbook for repair!!! For what!!?? Because I can't stream a song!? These idiots are unbelievable. No way am I doing that! This needs to be fixed right away.

Send your Macbook in for repair !?!? That's a funny one lol. I'm going to give the DNS idea a go a little later today and will report back if it works. Its odd as everything was fine up to Saturday now endless problems with Apple Music 😟

also in Ireland; on Eircom; Apple Music from iTunes stopped working. But working from iPhone and iPad - using of course same Eircom WiFi

On the MAC - I can use a US VPN server which updates the DNS server (based on other replies to this issue) - works perfectly.

Also tested on a Windows machine; using a US VPN and works perfectly.

Issue is iTunes and Apple's european servers.

I had the exact same problem with apple music it was working fine on my iPhone but not on my macbook pro. Spoke to apple who where of no real help they told me to deauthorise iTunes then reauthorise it, start my computer in safe mode, restart my computer etc etc and none of it worked eventually i gave up after 3 hours. Until now i saw that changing DNS settings might help and guess what it works completely fine now. I don't completely understand DNS but i changed it too 199.85.126.10 and it worked. You can change it in settings>networks>DNS>+

Im pleased its helped, however Apple should really step this up, I imagine for some reason their Apple music servers have blacklisted some providers DNS lookups etc ( which means some UK users like myself with SKY won't be able to connect)

this happens occasionally also to large gaming companies like blizzard their ISP used to periodically block all users of Virgin . it had nothing to do with anything blizzard did but it meant 1000's couldn't play world of warcraft !

Im sure Apple will get it all sorted as soon as possible.