FaceTime Camera Not Working - Green Light Flashing

I have a new MacBook (Retina, 12-inch, Early 2015) running 10.10.4. Whenever I try to access the FaceTime camera (via Skype, FaceTime App, or PhotoBooth) the green light next to the camera does a slow blink and there is no picture that comes through.


From System Information > Camera> Model ID: Apple Camera VendorID_0x106B ProductID_0x1570


At one point the camera did work and I had a FaceTime call.


I did install Skype. I have now uninstalled Skype along with the Application Support files.


I have reset the PRAM and SMC.


Any advice? I'd like to avoid a fresh OS install -- what a pain.


Thanks!

MacBook (Retina, 12-inch, Early 2015), OS X Yosemite (10.10.4)

Posted on Jul 17, 2015 5:21 PM

Reply
20 replies

Jun 1, 2016 8:38 AM in response to ZiMoFoX

ZiMoFoX wrote... anybody has any logic clarification


Yes.


I think you are correct that you have a hardware problem, but you cannot be certain of the root cause of your problem. An Apple technician can.


Contact Apple or an Apple-Authorized Service Provider to have your Mac professionally serviced.

Be sure to backup your Mac and deauthorize iTunes before tendering it for service.



Message was edited by: EZ Jim


Mac OSX 10.11.5

Jun 6, 2016 6:39 AM in response to EZ Jim

True to Japanese service; they said it would take 2 weeks - it took only one.


The replaced the Retina display, camera, and housing - basically the entire lid. They replaced the keyboard and the battery that is part of the key board (the Retina 12" has several batteries in it).


That fixed the problem. However, I now have a new one and will start a new thread for it. I cannot get into the disk recovery. Command+R takes me to the internet recovery. After a period of about ten minutes I get an error. It says "apple.com/support -2002F"


When I get this working I will answer your other questions EZ Jim

Jun 6, 2016 8:32 AM in response to Daikusan

Well done! Cheers for letting us all know, Daikusan.

Daikusan wrote:... fixed the problem. However, I now have a new one and will start a new thread for it....

That is the right way to handle it. Your other issue deserves the individual attention it will get in a separate topic.


Daikusan wrote:... When I get this working I will answer your other questions EZ Jim

I need no more answers here, Daikusan. I have no other questions related to this topic, and you have successfully resolved your problem related to this thread.

If I think I can contribute anything useful to your new topic, I will post there.

Best Regards,

EZ Jim



Message was edited by: EZ Jim


Mac OSX 10.11.5

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FaceTime Camera Not Working - Green Light Flashing

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